My name is Samantha and I am seeking a career in a nonprofit organization. I was previously working for a prestigious cooperative in the travel industry but was unfortunately laid off due to the impact of COVID-19. I earned my Master's in Public Administration a few years back in the hopes of transitioning into the nonprofit sector where I can pursue a meaningful career that is in line with my passion for making a difference in the world. I am smart, hardworking, organized, a fast learner, and with my experience in administrative and coordinator roles I would love for the opportunity to be considered should you have any positions that fit my skillset. Thanks in advance for your time and feel free to reach out to me directly should you have any questions or like to discuss further.
Oversaw the management, implementation and troubleshooting for a portfolio of 80+ travel related suppliers, including tour operators, car rental companies, insurance providers, and travel services. Was responsible for day to day management of supplier profiles on the company’s intranet, ensuring content was up to date and helping to expand on existing virtual resources. Created promotion posts based on supplier offerings and ensured vacation package content was loaded to feed through agency websites. Served as an intermediary between travel advisors and suppliers when problems or questions arose. Helped draft B2B email campaigns and templates. Collected and input monthly and quarterly sales reports into department tracking sheets. Created a library of articles on travel-related subjects including Accessible Travel, Sustainability and Philanthropy in Travel, Solo Travel, Family Travel, Wellness Travel and more. Helped create and maintain the Supplier Resource Center – a centralized location on the company’s intranet for advisors to access. Trained new suppliers on intranet. Managed company Facebook page and bulletin board. Implemented and ran Partner of the Month campaigns. Helped promote, organize and prepare resources for regional and annual conferences, and later virtual events during COVID-19. Created spreadsheets to track complaints and problems to be addressed due to COVID-19 as well as managing information from full portfolio of suppliers on changes in policy to due COVID-19. Helped with the vision and creation of the company’s charity foundation. Furthered education on subjects such as the use of social media, graphic design, design thinking, etc through Lynda courses. Kept department up to date with news, changes, and on track with current projects. Served as a go to resource for the department whenever there was a need to fulfill.
This was a dynamic role which focused on providing operational support for the sales team, managing events and finances, and acting as a liaison between the sales, marketing, and finance departments. My duties included but were not limited to processing payments, creating invoices, managing and helping forecast the sales budget, submitting expenses, arranging FAM trips, arranging conference and tradeshow travel for sales reps, planning and organizing our annual symposium, managing the sales database, mailing brochures and miscellaneous collateral, updating client info in the company reservation system, creating monthly, quarterly, and yearly reports for our biggest clients, running custom reports as needed, overseeing independent accounts as well as miscellaneous consortia such as AAA, American Express and MAST, sending and creating eblasts and webinars for the sales team, creating and managing surveys via survey monkey, updating the office staff travel wall, arranging travel insurance for the team, updating the weekly stats for our call center every Monday, ordering branded swag for the company, attending tradeshows both domestically and internationally as a company representative to get new business, managing sales team calendars and scheduling.
Achieved consistently high sales for destinations in the South Pacific including Australia, New Zealand, Tahiti, Fiji and the Cook Islands at a call center through phone, email and online chats. Planned complete itineraries based on the client's needs including Airfare, Day Tours, Escorted Tours, Car Rentals, Airport Transfers, Travel Insurance and Visas. Investigated all the logistics involved with planning an itinerary including weather, distance traveled each day, mapping, timing, meals, interests, client experience, etc. Learned about destinations that I had never visited to the point of becoming an expert on them; attended workshops, seminars and on-line classes. Kept track of quotes and bookings in excel spreadsheets, distributed leads to fellow agents, collected payment for bookings, sent invoices to clients, and sent brochures on our tours and destinations. Took on additional duties on top of the retail position, such as assisting colleagues with training, helping out with managerial duties, participating in trade shows, assisting with agent familiarization trips, and taking on a sales capacity for the South American roadshow Latinos Down Under.
Host Family Recruitment (recruited over 60 beds from original 9) by creating flyers and pamphlets and distributing them in targeted neighborhoods, participating in local events, taking out ads online, and developing referral program. Did home visits and signed up new host families. Reviewed and processed invoices. Processed and sent out host family payments. Developed a unique host family program to foster a sense of community among the hosts, increase host retention, and encourage referrals. Arranged open houses at the school. Created a monthly newsletter for host families including spotlight on the host of the month, tips for hosting, academic information, and school activities calendars. Planned and threw host family events and held monthly raffles for host families. Generated a list of students to send out to host families, placed students in host families. Worked in close contact with host family vendors and our school admissions department in regards to host family bookings. Counseled students and resolved their host family issues, arranged host family moves including transportation. Gave weekly orientations on host family and culture shock for international students. Provided translation services for English to Portuguese/Spanish. Assisted with the student store. Took leadership role for our company-wide accommodations departments by participating in monthly focus calls with other US and Canadian schools. Created a fact sheet for Arabic speaking students to address common cultural and procedural problems that has become standard distribution for potential student seeking homestay. Arranged arrival and departure airport transfers for students. General Office work – answered phones, filing, faxes, copier, Microsoft office, outlook. Created excel spreadsheets and standard organizational practices for the role of Host Family Coordinator at a new school. Took new student bookings and assisted with enrollment and general front desk duties. Trained new staff and interns on general school policies and procedures.
In a multi-faceted role, I created budgets, customized itineraries, quotations, calculation sheets, invoices, sales and cost reconciliation, and negotiated with overseas vendors for group tours in the United States. Handled hotel contracting, guide services, admissions, group meals at restaurants, transportation, meeting arrangements, event coordinating and more for group tours. Answered phones, created filing systems, and emailed vendors throughout the day. Acted as a salesperson, customer service representative, coordinator, translator, and general liaison for the clients. Created PowerPoint presentations, excel spreadsheets, flyers, brochures, and our company Facebook page, as well as traveling throughout the USA and overseas to achieve high sales for the company, with specialty in Brazil and Latin America. Assisted with the Portuguese translation of the company website as well as developed entirely new tour products customized to the Brazilian market to be sold on the website.
Translated many texts from Brazilian Portuguese to English including: