Aug 15, 2019

Kelsey Feng

  • Events Coordinator
  • Riverside, CA
Officer / coordinator level Foodbanks and Nutrition Immigration Support and Advocacy Services LGBT Mental Health Women causes

Personal Summary

Dedicated hard worker with 4+ years of customer service experience, 3 years of non-profit planning experience, and 2+ years of administrative experience seeking to gain additional professional work experience.

Work Experience

User Conference Assistant
Mar 2019 - Sep 2019 Esri (Arrow Staffing)
  • Assisted with the logistics of the Esri User Conference.
  • Verified and corrected map gallery submissions.
  • Supported the Trade Show and Seminars team.
  • Responded to user inquiries and concerns.
  • Established data entry priorities, sorted data, and entered accurately.
  • Managed multiple project deadlines.
Early Voting Customer Service Representative
Oct 2018 - Nov 2018 County of Orange, Registrar of Voters
  • Prepared and monitored election materials and equipment.
  • Contributed in processing over 140,000 provisional ballots.
  • Oversaw Election Day operations at an assigned polling place.
  • Coordinated site access by following ADA accessibility requirements.
  • Supervised and managed seven (7) poll workers assigned to a polling place.
  • Transported results and supplies to a collection center on Election Night.
  • Handled diverse range of customer service and administrative requirements daily.
  • Educated voters about the electoral process.
  • Examined voting equipment for signs of tampering or damage.
Event Lead
May 2017 - May 2018 Relay for Life at the University of Central Florida
  • Interviewed, recruited, and trained applicants for Event Leadership Board
  • Ensured coordination, preparation, and implementation of Relay for Life at UCF 2018
  • Mentored and led income and non-income planning and goal-setting initiatives
  • Budgeted fundraising goals and expenses
  • Led event logistics
    • Requested quotes for equipment rental
    • Obtained Certificate of Insurances/Additional Insured Endorsements from vendors
  • Headed volunteer and participant recruitment and marketing through tabling events, social media marketing, and other outreach events
Assistant Director
May 2016 - May 2017 Relay for Life at the University of Central Florida
  • Led event fundraising efforts.
  • Coordinated communication between teams and Event Leadership Board.
  • Shadowed Event Lead in preparation for the following year's event.
  • Co-interviewed and co-trained applicants for Event Leadership Board.
  • Received additional duties and tasks from Event Lead.
Team Retention Chair
Aug 2015 - May 2016 Relay for Life at the University of Central Florida
  • Ensured the return of the previous year's teams.
  • Headed volunteer and participant recruitment and marketing.
  • Promoted fundraising events for the American Cancer Society.
  • Served as liaison between teams and Event Leadership Board.
Utilities Intern
Nov 2016 - Aug 2018 Orange County Government, Solid Waste Division
  • Developed Standard Operating Procedures (SOP) for the division.
  • Supported Utilities Services Coordinator through document management, calendar organization, and meeting preparation.
  • Planned and implemented employee appreciation and charity events.
  • Assisted with the on-boarding of new hires through New Employee Orientations.
  • Entered and sorted data accurately after establishing data entry priorities and procedures.
  • Carried out administrative duties (i.e., filing, typing, copying, scanning, and emailing).
  • Compiled and analyzed production and training data using spreadsheets to assist management in operational efficiency.
Campus Organizer
Aug 2016 - Nov 2016 National Education Association
  • Recruited students for surveys, petitions, pledges, and get out to vote efforts.
  • Generated grassroots support for campaigns.
  • Organized socials and phone banked.
Cashier
Jun 2010 - Aug 2015 Island Shore Chinese Restaurant
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
  • Reconciled cash drawer at the start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
  • Assisted customers with obtaining discounts by applying credits to orders.
  • Learned waitress and take-out packer roles to provide skilled assistance to other sections during slow customer periods.
  • Promoted customer satisfaction by maintaining an organized and tidy work environment
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Bachelor of Arts
University of Central Florida