Jun 17, 2019

Daniel B Howard

  • Public Information Officer
  • Reseda, Los Angeles, CA, USA
Marketing / PR Education (K-12) Government Immigration Support and Advocacy Services Performing Arts Social Justice

Personal Summary

Over the course of the last 10 years, I have spent a large portion of that time being considered a resource and an asset everywhere I’ve worked and am highly sought after for my ability to digest and simplify information and a genuine passion for helping others grow.

During my time at Los Angeles Superior Court, I have quickly climbed the ranks from being initially hired to now becoming a subject matter expert in traffic, all the while working in criminal and limited civil litigations. I recently ended a six-month temporary assignment that resulted in my becoming a subject matter expert for LASC traffic and fixed a large portion of the County’s backlog as well as identify broken processes and opportunities.

I spent my time at Apple exceeding the high standards of an evolving and ambiguous business, consistently performing in the top quartile of our market. My ability to work with ambiguity, addressing and anticipating needs and opportunities for the intended user base and consistently going above and beyond for my customers was a daily routine.

Most recently, I graduated from the Walter Cronkite School of Journalism at Arizona State University with a degree in Communications. This was all done while having a full-time job, becoming a father and buying a home. My mission was to complete school and graduate; outside circumstances and responsibilities had their place, but they were not going to get in the way of accomplishing my goals. I am an excellent communicator and can understand the weight and importance of working on a tight deadline and can effectively multitask.

I am eager to learn and quick to absorb new information, and I strive to continually improve internally with the hopes I can expand externally and pass that strength onto my team or establishment. Furthermore, I constantly hold myself up to the highest of standards and that same drive and initiative is present in every action I take. Should I be selected for the position, I am not intending on playing it safe and settling in a bubble; I’m here to play the long game and push beyond my ceiling.

Work Experience

Court Services Assistant III
Jun 2015 - Los Angeles Superior Court

Maintained court records for current and previous cases in criminal, traffic and unlawful detainer litigation.

 

Effective communicated with upper management and other employees to ensure customer care, speed and accuracy in assignments and that court policy is being followed.

 

Acknowledged customer issues, processed customer payments and legal filings.

 

Scheduled court calendars and communicated with staff about proceedings. Pulled dockets and case files for daily hearings.

Selected for specialized countywide QA projects.

Managing Editor
May 2015 - Oct 2018 The Boxing Tribune

Contributed news, editorials, features, pre-fight and post-fight coverage while meeting hard deadlines.

Improved SEO metrics using WordPress.

Assigned projects and deadlines to staff.

Edited and formatted content to appeal to wider audience.

Expert
Jun 2011 - May 2015 Apple Inc.

Provided excellent customer service with minimal supervision and instruction.

Trained incoming staff for sales.

Managed a staff of five.

Educated customers about product options, purchase options and programs to complete their purchase.

Worked closely to establish new business relationships and strengthen ties with existing customers.

Education

Communicators
May 2016 - Feb 2019 Arizona State University
Administration of Justice
Pasadena City College
Humanities
Pasadena City College