Apr 29, 2019

Online Membership Services Associate

  • PETA Foundation
  • Norfolk, VA, USA
Administration / Clerical Animal Rights

Job Description

Position Objectives:

  • To monitor and maintain online income to ensure a high degree of accuracy of records about PETA donors
  • To act as the primary contact for PETA's online donors

Primary Responsibilities and Duties:

  • Provide PETA members with excellent service through e-mail correspondence and on the telephone
  • Review and respond to all credit card disputes
  • Process refunds and data base reversals for disputed charges
  • Monitor online gift fraud reports and process refunds in an effort to lower disputes
  • Reviews and updates file maintenance from the “Bad address report”.
  • Reviews and notes discrepancies from the “possible duplicate charges” report
  • Act as backup for daily deposit caging
  • Retrieves and processes record updates from KT Productions and Catalog Choice FTP sites
  • Track, respond to and process all payment processor disputes
  • Assist with online gift refunds including staff/vendor test gifts
  • Perform any other duties assigned by the supervisor



  • High school diploma or GED
  • Minimum of one year of data entry experience
  • Demonstrated exceptional written and verbal communication skills
  • Demonstrated exceptional organizational skills and meticulous attention to detail
  • Proven ability to handle numerous projects simultaneously
  • Demonstrated ability to work independently
  • Knowledge of animal rights issues and current PETA campaigns
  • Ability to lift and carry up to 20 lbs. up and down stairs
  • Commitment to the objectives of the organization

Title / Level of Responsibility

Entry Level

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