Jan 10, 2019

Digital Accounts Coordinator

  • United Way
  • Los Angeles, CA, USA
Marketing / PR Nonprofit-Social Services

Job Description

JOB SUMMARY:

Under the general direction and guidance of the Senior Manager, eBusiness, the Digital Accounts Coordinator will assist with all aspects of eWAY, UWGLA’s electronic pledge capturing system. The Digital Accounts Coordinator will also assist the Senior Manager, eBusiness with managing and maintaining UWGLA’s designated agencies funds distribution and report portal DesigWeb.

ESSENTIAL FUNCTIONS:

  • Digital Accounts Preparation:
    • Generate new eWAY websites from template, make basic edits, and test site functionality to meet specific company requirements, utilizing donor company input, messaging and collaterals
    • Troubleshoot all eWAY site issues, including donor log-in, pledge capturing, and other Donor Service related issues
    • Train selected client company staff in operation of eWay site and proper reporting procedures to pull data effectively and manage campaign in-house
    • Upload employee master files, giving histories, and continuous giving options (if approved and available) to Access International/Enterprise CRM program
  • Campaign Support:
    • Provide support for UW Accounts Managers during initial site visit and conduct eWAY demonstration meetings for small groups of high-level decision makers at potential client companies
    • Respond and fulfill internal and external reporting requests on an “as-needed” basis
    • Perform credit card and Electronic Check processing
  • Post Campaign:
    • Assist eBusiness team with reconciliations and file preparations for submission to Gift Processing after credit card and Electronic Check processing
    • Collect write-in agency information for research and set-up prior to campaign close
  • Assist in developing and revising departmental operating policies and procedures
  • Other duties and responsibilities as assigned

 QUALIFICATIONS:          

  • Minimum of two (2) years of work experience in a professional office environment required
  • Bachelor’s degree preferred
  • Strong technical aptitude of database and HTML principles required
  • Must be proficient in Microsoft Office Suite (Excel, Word, etc.)
  • Must possess excellent verbal and written communication skills, including the ability to conduct and lead presentations for groups of high-level executives
  • Must be customer service oriented with a positive, professional demeanor
  • Must possess strong analytical capabilities; creative thinking with ability to problem solve
  • Ability to work with all organizational levels internally and externally with donors and non-profit agencies
  • Must exhibit good judgment when faced with unclear or questionable materials and able to extrapolate intent from non-standard submissions
  • Must possess ability to successfully handle multiple tasks and projects within tight department metrics and deadlines, as well as ability to prioritize conflicting priorities and projects
  • Solid organizational skills with attention to detail and high personal value on accuracy and quality required

 

United Way of Greater Los Angeles is an equal opportunity employer.  We are committed to providing equal employment opportunity for all applicants and employees regardless of race, color, religion, creed, gender, national origin, ancestry, marital status, sexual orientation, age, citizenship status, physical or mental disability, medical condition, or status as a veteran.   Employment decisions are based on merit, qualifications, abilities and business needs. 

Title / Level of Responsibility

Coordinator

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