Nov 01, 2018

Social Enterprise Retail Operations Manager(Temp Position), nonprofit jobs, Los Angeles

  • Downtown Women's Center, Los Angeles
  • Los Angeles, CA, USA
Programs Homelessness

Job Description

Job Details
Los Angeles Street - Los Angeles, CA
Full Time
$20.00 - $25.00 Hourly
Day Shift
Nonprofit - Social Services

DWC seeks an experienced Social Enterprise Retail Operations Manager.The Social Enterprise Retail Operations Manager is responsible for the general management and oversight of the MADE by DWC’s Café & Gift Boutique and Resale Boutique and its programs within by providing job-readiness and training within a supportive work environment for participants with a focus on entering the workforce. This position provides support to goal planning, supervision of the store associate staff to ensure effective store operations, solicitation and management of fast-moving inventory, coordination of the merchandise and marketing calendars, establishing superior customer service practices and provides financial reports. The Social Enterprise Retail Manager works in close collaboration with other DWC staff, participants, volunteers, and consultants to ensure business and program success. This position reports directly to the Director of Social Enterprise.

Essential Functions

  1. Work closely with department Director to establish strategies to meet social enterprise goals including revenue, profitability, and programmatic objectives as established by the executive team.
  2. Supervise retail staff and participants in the on-boarding and training process along with evaluations, and professional development as needed.
  3. Provide all sales revenue, sales tax, inventory, and financial reports to the department Director to inform DWC’s Leadership Team, support decision-making, and monitor progress towards financial goals.
  4. Responsible for the weekly deposits and monthly POS revenue reports to the DWC finance staff.
  5. Ensure compliance with all city, county, state, and federal employment, retail, and applicable health and safety standards.
  6. Accountable for store coverage, opening and closing procedures, POS operations, all monies received, daily safe deposits, sales receipts, stocking and inventory, and the protection of assets from internal and external losses.
  7. Provides on-boarding, scheduling, and supervision of volunteers and engagement of our community partners.
  8. Oversee systems for inventory management of all product lines including the rotation, mark-downs, waste reduction, and POS utilization; oversee in-store implementation of these duties through staff, volunteers, and DWC participants.
  9. Responsible for management of store supplies within budget and café inventory including order placement, delivery, pick-up, and accounts payable.
  10. Develop, plan, and coordinate all in-store merchandise, displays, promotions, and events.
  11. Oversee the development of an annual retail and marketing calendar to define merchandising, visual display, and marketing objectives.
  12. Support implementation of marketing strategies for website, social media, and print ad campaigns.
  13. Work with all DWC staff to coordinate scheduling and on-going support to meet the job-readiness and training goals within the social enterprise.
  14. Collaborate with all DWC program staff to ensure service continuum for participants.
  15. Provide regular written reports to the department Director and additional reports as assigned.
  16. Promote the mission, vision, and values of the Downtown Women’s Center.
  17. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Ability to manage and motivate a team and provide necessary training and professional development
  2. Competent in budget management, product pricing and profit margins, revenue tracking and analysis
  3. Possess skills to exercise and model good judgment, poise, flexibility, and solution-oriented problem-solving under pressure.
  4. Possess superior communication and relationship building skills with a variety of stakeholders, both internal and external.
  5. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and meet deadlines.
  6. Self-starter and ability to prioritize with limited direction.

Supervisory Responsibility

This position has supervisory responsibilities of 2 full-time staff and 6-8 part-time staff, and 2-6 part-time transitional associate trainees within the job-readiness and training program.

Work Environment

This job operates in both a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as, POS systems, inventory management systems, barista equipment, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, bend or stand on a stool, lift and transport inventory up to 35 lbs., and travel between two sites as necessary.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are weekly Monday-Friday (with occasional Saturdays) 8:00am-4:30pm (with occasional early shift from 6:30am or late shift to 6:00pm)


Travel between the two sites (San Pedro Street and Los Angeles Street) and occasional travel to local retailers for inventory pick-up is expected for this position.


Required Education and Experience

  1. Bachelor’s degree in business or relevant studies. Master’s degree in Social Enterprise is a plus.
  2. Minimum 3 years’ experience in café and/or retail/resale.
  3. Minimum 2 years’ experience supervising staff.

Required Knowledge/Skills/Position Qualifications

  1. Possess knowledge of retail and/or social enterprise business management including; trend forecasting and product knowledge, staff management, extensive customer service knowledge, POS systems management, revenue tracking and analysis, and merchandising and inventory management.
  2. Proficiency in Google and Microsoft Office Suite (Word, Excel, etc.) is required.
  3. Knowledge of issues related to women’s poverty, homelessness, and mental health is a plus.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Title / Level of Responsibility

Manager, Interim

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