Nov 01, 2018

Medical Social Worker, nonprofit jobs, Los Angeles

  • Downtown Women's Center, Los Angeles
  • Los Angeles, CA, USA
Programs Homelessness

Job Description

Job Details
San Pedro Street - Los Angeles, CA
Full Time
Master's Degree In Social Work
$45,000.00 - $50,000.00 Salary/year
Less than 10%
Day Shift
Nonprofit - Social Services


Provide individualized care coordination and patient navigation services to homeless and formerly homeless women in the Skid Row community. Through personalized support and advocacy, this position works to connect women with medical and mental health services, and public benefits, as well as other services needed to support the client’s overall health and wellness. The Medical Social Worker is a member of the Health and Wellness team and works as part of a group of clinicians and health professionals to empower women to achieve and maintain personal stability. This position reports directly to the Health Program Manager.

The Medical Social Worker plays a key role in the success of the DWC women’s health center. The position will provide direct services to clients with a focus on helping women access the services and treatment necessary to manage any physical and mental health issues. This position will collaborate with DWC staff and local service providers to connect clients to a medical home/primary care provider, health and other public benefits and ensure that they receive coordinated medical services. This position may: conduct intakes and assessments, schedule appointments, facilitate timely and appropriate access to health services through client support and advocacy and assist with coordination of care plans.

Essential Functions

  • Provide individualized care coordination and patient navigation services; work with clients to create trauma-informed individual wellness plans that address their medical and mental health needs and goals; identify and provide needed resources and referrals
  • Guide clients through the health care system; assist with access to benefits and needed preventative, primary, and specialty care
  • Work to effectively resolve individual health barriers through timely follow-up, advocacy, relationships, and collaboration with DWC staff and other community service providers including hospitals, insurance providers and other medical providers
  • Provide 1:1 and group counseling & crisis intervention as needed
  • Conduct outreach to encourage client access to health & wellness services
  • Maintain accurate and timely records of activities, case management notes, and services provided to each client
  • Support the implementation of ongoing program evaluation and ensure adherence to reporting requirements
  • Provide regular, written reports to the Health Program Manager and additional reports as assigned
  • Offer supervision and guidance to interns and volunteers in the provision of services to clients
  • Perform other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Trauma Informed
  2. Flexible
  3. Relationship Management
  4. Empathic
  5. Creative

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment

This job operates in a Drop In Day Center/Health Clinic setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. with flexibility to work evenings and weekends when necessary.

Some travel maybe required for training, presentations and conferences


Required Education and Experience

  1. Master’s degree in social work (MSW) required
  2. Two years’ experience working as a medical case manager/patient navigator/care coordinator with homeless, low-income and/or disabled individuals and knowledge of the medical and the public benefits system preferred

Required Knowledge/Skills/Position Qualifications

  1. Knowledge of the complexity of poverty, women’s homelessness, health issues, mental illness, trauma, substance abuse and older adults
  2. Ability to problem solve and demonstrate an understanding of complex systems
  3. Experience working in a medical, mental health, or public health setting
  4. Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  5. Ability to manage multiple tasks and priorities; proficiency in balancing direct service responsibilities with effective record keeping
  6. Ability to work well independently and with multiple teams while meeting the needs of both the clients and the organization
  7. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  8. Strong interpersonal, written, and oral communication skills; a proven ability to communicate with diverse audiences
  9. Oral and written fluency in both Spanish and English is strongly preferred
  10. Current valid California state driver’s license, insurance, and vehicle with good driving record

Title / Level of Responsibility

Officer, Coordinator

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