The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in LA, it's also a great place to work, make a difference in your community and meet like-minded individuals. The LA area is home to the second largest YMCA Association in the US, with 26 branches, 2 camps and over 50 child care sites. The LA Y is a highly-collaborative, rewarding and fun environment where you will discover your passions, grow your career and make an impact!
We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset! We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming!
The Membership Sales Representative is responsible for leading membership growth including marketing and lead generation, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed sales goals by handling all membership inquiries (phone, email, in person), identifying and actively problem-solving to overcome objections/obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.
-Providing excellent customer service to members, guests, and program participants.
-Processing program registrations, payments, and membership enrollments.
-Providing welcome facilitation (a.k.a. access control) by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when necessary.