Primary Responsibility / Summary
Responsible for building and promoting participant retention services including surveying, analyzing
and reviewing participants to find areas for improvement and implementing strategies to facilitate retention.
Essential Duties & Responsibilities
1. Builds trusting relationships with participants in intensive services in order to assist with employment retention.
2. Participates in development of individual employment plan (IEP), setting goals for job retention and career advancement with the participant. Documenting progress on IEP and in case notes.
3. Assesses participant's potential retention issues and develops preventative strategies.
4. Delivers pre-employment workshops to participants on job retention strategies.
5. Provides one-to-one coaching with job-ready participants on topics related to job retention, such as professional communications, problem solving, interpersonal skills, and so on.
6. Helps participant understand and navigate employer policies and procedures, code of conduct and other new hire documentation.
7. Provides post-employment support to assist with long-term retention and career advancement, including linkages to partnering agencies for wrap around supports.
8. Coaches participants on self-advocacy for requesting reasonable accommodation.
9. Monitors retention outcomes for assigned participants, provides intervention to mitigate barriers to retention.
10. Conducts tracking of employed participants in assigned program to ensure that retention and career advancement results are captured.
11. This job requires travelling within So. Calif. extensively (> 50% of the time), a valid driver's license and state-required auto insurance are required.
Education & Experience
• Bachelor’s degree in social work, psychology, education, human resources or related
• 2 years’ experience in workforce development
• Must know key drivers and long term success factors for employee retention
• Must understand retention barriers experienced by target populations, including people with disabilities, low income individuals, veterans, ex-offenders and at-risk youth
• Knowledge of ADA and providing reasonable accommodation
• Excellent interpersonal communication and relationship building skills
• Excellent organizational and time-management skills.
• Ability to work with minimal supervision.
• Non-profit experience preferred.
• Spanish / English bilingual preferred
• Excellent problem-solving skills.
• Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.