Apr 10, 2018

Community Engagement Manager

  • ASPCA Los Angeles
  • Los Angeles, CA, USA
Development Animal Rights

Job Description

Please make sure to attach both a resume and cover letter to complete your application.

 

Summary:

The ASPCA’s Community Engagement program provides supportive, direct services to pet owners facing relinquishment to the shelter due to financial constraints and/or lack of access to services at the Los Angeles County Baldwin Park and Downey Animal Care Centers. The Community Engagement (CE) Manager will work collaboratively with the Los Angeles County Department of Animal Services and other ASPCA departments to deliver services to pet owners coming to the shelters and reunite pets that have been impounded, where appropriate. The Manager will partner with field staff and the community to reach pet owners, with the goal of keeping more pets healthy, in their homes and out of the shelter. This position will be primarily located at the Downey and Baldwin Park Animal Care Centers, with some work in the surrounding communities and occasional travel to other work sites

 

Responsibilities:

Client service and interaction (85%)

  • Provide compassionate client service and assistance to pet owners to help keep pets in homes and out of the shelter, in partnership with the county and pet owners.
  • Survey clients and identify solutions, including medical care, spay/neuter, temporary boarding and foster, housing support, and supplies to increase retention.
  • Connect pet owners to subsidized services through community partners and outside organizations.

 

Program outreach and community engagement (15%)

  • Partner with field staff to promote available services and provide alternatives to surrender
  • Conduct presentations and promote Community Engagement program to community based organizations to engage pet owners before they reach the shelter and to increase referrals for assistance
  • Conduct trainings to partners and volunteers on available services
  • Promote ASPCA programs through media and other engagement opportunities

 

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team– that we are stronger together
  • Seeks to Elevate others and reimagine what is possible.
  • Focuses on Impact, specifically making change for animals

 

Additional Information

  • 3-5+ years’ experience in community services, customer service, community organizing, advocacy or related field
  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
  • Flexibility in work schedule; weekend and off-hours as required.

 

Qualifications:

Ability to lift up to 50 lbs., carry up to 25 lbs., bend, crawl, reach overhead, kneel, and stand for long periods to meet the physical requirements of this position, Ability to work outside, in various conditions and in conditions that may include exposure to biological hazards, such as feces and blood, Animal handling experience a plus, Computer literacy with particular proficiency in MS Word, Excel, PowerPoint and Access, Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations, effective communication skills (oral and written), Strong team player, as well as ability to work independently

  

 

Language:

English (Required), Spanish (Required)

 

Education and Work Experience:

Bachelors, High School Diploma or GED (Required)

  

 

 

 

Our EEO Policy:

 

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

 

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

 

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

 

ASPCA is an Equal Opportunity Employer (M/F/D/V).

 

Please don’t forget to attach your resume and cover letter to complete your application.

Title / Level of Responsibility

Manager

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