Apr 08, 2018

Resident Case Manager

  • Downtown Women's Center, Los Angeles
  • San Pedro, Los Angeles, CA, USA
Administration / Clerical Homelessness

Job Description

Level Experienced Job Location San Pedro 1 - Los Angeles, CA Position Type Full Time Education Level 4 Year Degree Salary Range $35,000.00 - $38,000.00 Hourly Travel Percentage None Job Shift Day Job Category Nonprofit - Social Services Description

The Resident Case Manager is a member of the Permanent Supportive Housing Team and provides individualized case management services to women residing in DWC’s Los Angeles Street and San Pedro Street Residence. Following the Permanent Supportive Housing Model, the Resident Case Manager provides quality supportive services, and works closely with an interdisciplinary direct-service team to empower residents and promotes housing retention. The ideal candidate uses best practices like Trauma-Informed Care, Critical Time Intervention, Housing First, and Motivational Interviewing to pro-actively work with residents and supportive services staff to support tenants in maintaining their housing.

Essential Functions

  1. Provide individualized case management services for residents at LA Street Home and San Pedro Street Home in line with evidence based best practices, identifying resources, providing referrals, and follow up as needed by resident’s assessed level of service
  2. Complete intake forms, assessments, individual services plans, and housing retention plans in collaboration with residents and supported by best practices
  3. Link residents to internal and external resources to support social skills, increase financial security, improve physical and mental health, maintain housing, and promote moving on where applicable
  4. Ensure accurate data and timely records on residents and services in HMIS, CHAMP, TRC and internal tracking database as necessary by funding various funding sources including DHS, HACLA, LAHSA, State of California and other entities; oversee and improve upon current resident tracking and case file systems
  5. Advocate for residents to promote access to resources and services; collaborate across departments to ensure continuity of care
  6. Conduct and coordinate regularly scheduled support group workshops
  7. Participate in community meetings/events and serve as a representative of DWC at community events
  8. Provide monthly written reports to the Residence Case Management Program Manager
  9. Perform other duties as assigned in support of organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Problem Solving
  2. Relationship Management
  3. Active Listening and Empathy
  4. Advocacy and Collaboration
  5. Professional Roles and Boundaries
  6. Time Management
  7. Flexibility
  8. Team work
  9. Self-Awareness and Emotional Regulation

Required Education and Experience

  1. A Bachelor’s or Master’s Degree in an applicable field is preferred, i.e. Social Work, Psychology, Sociology, Human Services, Women’s Studies, or Criminal Justice with at least one year of experience.
  2. Two years of experience in case management or homeless service related activities with an AA Degree or Degree in progress

Required Knowledge/Skills/Position Qualifications

  1. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  2. Knowledge of best practices for homeless services and permanent supportive housing
  3. Familiarity with permanent supportive housing model, other residential or shelter facilities in Los Angeles preferred
  4. HMIS and CHAMP experience a plus, with knowledge of data collection tools to track client progress
  5. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  6. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  7. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities
  8. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  9. Ability to be flexible with hours when needed to respond to crisis or emergent residence needs
  10. Current valid California state driver’s license, insurance, and vehicle with good driving record

Title / Level of Responsibility


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