Mar 20, 2018

Program Manager Navigator, III (Job 805)

  • People Assisting the Homeless
  • Los Angeles, CA, USA
Programs Homelessness

Job Description


The Outreach Program Manager will provide street outreach to homeless clients in the Metro Los Angeles Region, with flexibility to support other initiatives as needed. Using PATH’s Street Outreach Integrated Care approach, the Program Manager will conduct clinical/mental health interventions according to the mental health and substance abuse needs of each client. This position will conduct field crisis and mental health assessments, and coordinate with community mental health and substance abuse treatment providers. The program manager will attend community meetings and develop relationships with local businesses, organizations, and service providers. Program manager will refer clients for necessary services and offer transportation assistance. The Outreach Program Manager will work collaboratively with law enforcement and local hospitals on safety issues and involuntary hospitalization. Position has supervisory responsibilities -- the Outreach Program Manager is expected to meet program objectives by providing clinical and administrative supervision to the Outreach team.

Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Program Management and Oversight - Provide oversight of program grants and contracts to ensure successful implementation and coordination of participant services, to achieve performance measures, and to evaluate program services. Ensure projects comply with grants, contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters, including program monitoring by funders. Respond to specific program inquires from outside partners. Provide administrative oversight for the outreach team by documenting quality assurance issues, and creating proper internal and external billing processes.
  • Staff Support and Development - Direct supervision of staff, including delegation of staff projects and schedules, and overall project management of program milestones. Additional duties: lead weekly staff meeting; provide regular and appropriate performance feedback, conduct performance evaluations, set individual training objectives, identify opportunities for professional growth, and document improvement plans as needed, (both verbally and in writing). Utilize and supervise staff on the implementation of Evidence Based Practices effective with chronically homeless individuals in accordance with PATH contracts. Train staff on best case management and trauma-informed practices, including Critical Time Intervention, Motivational Interviewing, Crisis/Suicide Assessment, and PTSD screening. Ensure that theses practices are implemented in a timely manner and utilized on an ongoing basis.
  • Supportive Services - Conduct daily street outreach that targets the most vulnerable in the community, and focuses on helping the client obtain a level of housing appropriate to their individual health, and psychosocial needs. Complete initial mental health assessments to help determine urgent and longer term mental health needs. Conduct VI-SPDAT, (Vulnerability Index-Service Prioritization Decisions Assistance Tool), on all new clients to connect them to the proper intervention and services. Complete all necessary paperwork to track client progress, (daily logs, ISP, etc.). Meet with established clients on a weekly basis to review, evaluate and support completion of their goals. Respond within 24 business hours to all requests for street outreach services, and send follow-up information to the requestor and the supervisor. Provide street case management services by linking clients to long-term supportive services. Assist client with the establishment of personal benefits, including GR, SSI, TANF, and Veterans Pension. Help client to obtain various forms of identification including birth certificates and social security cards. Provide employment assistance, housing referrals, and health related assistance as identified by the ISP.
  • Community Engagement - Foster creative and strategic partnerships throughout the community. Work with service providers, law enforcement and elected officials to create best practices in the LA Metro region. Build relationships and collaborate with community substance abuse and mental health providers to ensure seamless referrals and services from street outreach to long-term mental health services. Creatively develop and utilize community resources to broker and link clients to services.
  • Documentation - Maintain documentation standards as set forth by the program contract and adhere to all PATH policies. Complete paperwork on each face-to-face and telephone contact with client, or with any collateral contact, by the close-of-business on the next working day. Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required. Conduct regular audits on documentation prepared by outreach staff. Prepare case-related reports including, but not limited to, mental health evaluations, outcome and success reporting and disability reports. Generate client data for reporting. Maintain complete and accurate documentation of service objectives and outcomes, as well as other requirements as outlined by Federal, State, County, and PATH guidelines.

  • Experience in street outreach with highly vulnerable populations, particularly those with health, substance abuse and mental health issues.
  • Program management experience in a nonprofit setting Program management experience in a nonprofit setti
  • Demonstrated knowledge and experience with advanced and evidenced-based interventions:
    • Engagement and rapport building with hard to reach clients
    • Harm Reduction and motivational interviewing strategies
    • Housing First
    • Non-violent crisis intervention techniques
  • Case management intervention that has been proven effective in vulnerable populations
  • Ability to work independently, and as part of a team
  • Ability to exercise mature and professional judgment
  • Good problem solving and conflict resolution skills
  • A highly motivated self-starter with the ability to coordinate multiple projects and tasks simultaneously
  • Knowledge of and adherence to HIPAA confidentiality requirements
  • Proficiency with Microsoft Office software
  • Flexible, adaptable and capable of working in a fast paced, professional environment
  • Availability to work evening and weekends as requested by management, and based on the operational needs of the Street Outreach program
  • Strong written and verbal communication skills



  • Bachelor’s Degree in related field and/or 2 years of experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues
  • Ability to maintain regular, consistent attendance
  • Employment Eligibility Verification
  • Ongoing, active automobile insurance that complies with State requirements
  • Updated tuberculosis test
  • Successful completion of background screening
  • Ability to obtain CPR/First Aid Training certification through PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #805 to submit your application. A resume is required

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