Mar 19, 2018

Manager, Homeless Systems Change

  • United Way
  • Los Angeles, CA, USA
Programs Child and Family Welfare Agency Education (K-12) Homelessness

Job Description


Under the general direction and guidance of the Director, Homeless Initiatives, the Manager, Homeless Systems Change will be responsible for critical aspects of Home For Good, the initiative to create and sustain an end to homelessness in LA County, beginning with veterans and our chronically homeless neighbors.  The Manager will be at the center of this inspiring and historic effort. The Manager will lead efforts to improve policies and performance in key systems to end homelessness in LA County.

We invite candidates to join our dynamic, innovative team of implementers. The work environment is fast-paced and energized, focused on continuous learning and improvement both internally and out in the field. The ideal candidate will demonstrate a deep passion for ending homelessness, possess a strong work-ethic, enjoy dynamic problem-solving, operate with a team & mission-first mindset, and exhibit a track record of cultivating easy, meaningful, and productive relationships with diverse partners.



  • Systems Change Leadership
    • Drive systems change and improved performance by identifying the most critical barriers and opportunities to achieve the following measures:
      • 1) 50,000 permanent housing placements,
      • 2) reduction of street to home time by 25%,
      • 3) reduction in street homelessness by 20%, and
      • 4) siting 2,500 units of permanent supportive housing in the next 3 years.
    • Translate these system solutions to policy recommendations for key public agencies and providers in the Coordinated Entry System (CES), a platform that stiches together over 100 organizations working to end homelessness in Los Angeles County.
    • Work with partners to make high-level plans, implement solutions, track, and communicate ongoing progress on these measures to keep general public and political offices apprised and supportive.
    • Identify skills based volunteer opportunities for United Way corporate partners that help to reduce street to home time for our homeless neighbors in partnership with our engagement team.
    • Serve as primary coordinator for monthly Home For Good Policy Team, City/County/LAHSA Partners meeting, CES Operations Team and Policy Working Group, and Regional Homelessness Advisory Council, orienting the actions of these tables to toward our primary objectives.
  • Management
    • Lead a team of internal and external members that will be working closely with community partners to strengthen ground-level homeless services operations (in CES), create system efficiencies, and spot real-time challenges and opportunities.
    • Work with team to translate back and forth between these ground level experiences and policy protocols to eliminate the gap between promise and practice.
    • Provide training and support to the team on continuous improvement, facilitation, and technical assistance.
  • Other duties and responsibilities as assigned.





  • 3 years related work experience in direct services, systems change or policy work preferred. 
  • Bachelor’s degree or equivalent experience required. 
  • Expertise and background in policy, continuous improvement, and systems change strategies preferred.  
  • Working knowledge of the root causes of and solutions to homelessness.
  • Must have excellent relationship building skills, strong organization, and follow up skills.
  • Demonstrated experience in project and/or initiative management.
  • Demonstrated experience in policy development and program design.
  • Demonstrated experience in internal and external collaboration, joint problem solving, and constructive team dynamics.
  • Demonstrated ability to work collaboratively with all organizational levels within a diverse environment.
  • Must be able to transfer thoughts and ideas into concrete, coherent actions, while applying continuous quality improvement processes to evaluate outcomes.
  • Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision- making.
  • Must be able to utilize creative strategies to engage stakeholders and maintain effective working relationship with key stakeholders.
  • Should possess strong interpersonal skills, written, and verbal communication skills, as well as the ability to persuade small and large groups alike.
  • Must be able to successfully consolidate competing priorities from stakeholders toward a singular goal.
  • Must be able to prioritize work, meet specific deadlines, and make appropriate adjustments to changing circumstances as necessary
  • Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) is essential. 

Title / Level of Responsibility


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