Oct 11, 2019

Residential Manager, Los Angeles

  • Los Angeles LGBT Center
  • Los Angeles, CA, USA
Development LGBT

Job Description

The Residential Manager will oversee the programs and operations of the Emergency Shelter and Transitional Living Program for youth experiencing homelessness, ages 18 to 25. 


1) Manage and supervise the emergency shelter and transitional housing for youth experiencing homelessness, ages 18 to 25;

2) Develop, implement, and supervise education, career, and youth development programming; 

3) Develop and implement programs for LGBTQ homeless youth to address their psychoeducational needs;

4) Recruit, hire, train, schedule and supervise staff; plan and coordinate staff training;

5) Facilitate group meetings and conflict resolution for residents and staff; coordinate event and activity participation by residents;

6) Maintain complete and accurate files on all members and document all services provided utilizing the CYFS data management system; complete data entry into the HMIS and other federal and state data systems as required; prepare monthly, quarterly and annual reports as required;

7) Evaluate program needs, develop and refine service models, implement best practices, establish and develop procedures;

8) Establish goals and outcomes; develop and implement tools to track and evaluate client data and outcomes; prepare monthly, quarterly and yearly reports to satisfy grants and for purposes internal to the Center; meet measurable objectives and ensure compliance with all grants and contracts;

9) Collaborate with outside community based LGBTQ and youth service organizations and represent the program externally as needed;

10) Work a flexible schedule and be on call for crisis situations that may occur;

11) Participate in staff meetings, planning meetings and other meetings as needed;

12) Other duties as assigned;


1) Experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

2) A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;

3) 8-10 years of education in Psychology, Social Work, or other Behavioral Science preferred; or equivalent work experience;

4) Experience in developing and implementing career development programs for at-risk or homeless youth;

5) Excellent verbal and written communication skills, including strong interpersonal skills and the ability to facilitate meetings;

6) Ability to make oral presentations to groups about issues related to LGBTQ homeless youth;

7) Good computer skills and knowledge including word processing, excel database operations, spreadsheets, and other software systems;

8) Leadership skills as evident by ability to coordinate and/or oversee the successful completion of projects;

9) Sensitive to the needs of gay, lesbian, bi-sexual and transgendered youth from a wide range of backgrounds;

10) Access to reliable transportation and the ability to be insured;

11) Current CPR certificate;

12) Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.

Compensation: $70,000 Annually


Benefits: Medical, Vision, Dental, and Life Insurance; also including Long Term Disability, an Employee Assistance Program, and a 403(b) retirement plan

How to Apply

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