Oct 05, 2019

Community Response Coordinator

  • Center for the Pacific Asian Family
  • Los Angeles, CA, USA
Programs Child and Family Welfare Agency Legal Aid and Advocacy Women causes

Job Description

Center for the Pacific Asian Family (CPAF) is a non-profit organization recognized nationally for its pioneering work in domestic violence and sexual assault. CPAF’s multi-lingual and multi-cultural services include a 24-hour hotline, short term and long term shelters, counseling, case management, and supportive services. CPAF also provides violence prevention programs, outreach, education and advocacy on the issues of family violence and violence against women, focusing on the Asian and Pacific Islander community. 

CPAF is a community based organization that draws from multiple disciplines to holistically serve individuals and families of many different sizes and cultural backgrounds. Staff work in environments where children are present and may be called upon to provide support as needed. 

Summary Statement:  Under the supervision of the Community Program Manager, the Community Response Coordinator develops and implements a comprehensive community-based response for and with survivors of domestic violence and sexual assault, including crisis intervention, emotional support and advocacy, case management, healing groups and community engagement. In addition to carrying a client caseload, the Community Response Coordinator will assume primary responsibility for ensuring effective operation of CPAF’s 24-hour multilingual crisis hotline. Moreover, the Community Response Coordinator will take the lead in identifying and developing alternative channels for survivors of domestic and sexual violence to communicate with CPAF and receive needed support. In developing and implementing this multi-channel crisis response for survivors, the Community Response Coordinator will support and supervise a team of interns/volunteers conducting outreach and providing direct services. 

Duties and Responsibilities:

  • Hotline Coordination:
  • Coordinate multilingual 24-hour hotline, including scheduling, day-to-day oversight and problem solving.
  • Ensure referrals and other crisis response resources (including taxi and motel options) are accurate and up-to-date.  
  • Work with Community Program Manager to review and update hotline policies and procedures.  
  • Hold regular hotline support meetings w/volunteers and staff to offer support to all hotline counselors, ensuring consistent application of hotline protocol and policies.
  • Regularly evaluate CPAF’s hotline program and make improvements to ensure it provides effective emergency response services to survivors in crisis. 
  • Program Development:
  • Conduct focus groups with different API communities to understand current utilization of social networking programs, social messaging platforms, and other forms of communication.
  • Assess organizational capacity and readiness for implementing virtual advocacy as a new service component, identifying specific opportunities for effective and sustainable program design.
  • Pilot new models of DV/SA service provision, including virtual advocacy through mobile technology
  • Intern/Volunteer Support & Supervision:
  • Work closely with Volunteer Program Coordinator to ensure a sufficient number of interns and volunteers are trained and placed to provide coverage on hotline and other channels of crisis response.
  • Identify priority language needs and coordinate the placement of bilingual volunteers and interns to ensure effective service provision to a diversity of API communities.
  • Provide field instruction and regular supervision of interns to satisfy internship requirements and ensure a meaningful educational experience
  • Direct Services
  • Coordinate orientation, intake and assessment of survivors into community-based crisis intervention programs; develop and update goal-oriented action plans; provide crisis intervention, emotional support and case management; advocate on behalf of survivor to other agencies.
  • Answer crisis calls on CPAF hotline, respond to crisis situations, SART Advocacy requests and provide transportation with own vehicle if necessary. 
  • Maintain up-to-date client files on all client services and program activities; work with program manager to provide accurate feedback and data on monthly/quarterly/yearly goals. Maintain functioning office space.
  • Travel requirements: Driving is an essential job function for this position for client accompaniments. Therefore the employee must have valid driver’s license and use their own vehicle to perform duties. The employee must also be eligible for coverage under CPAF’s auto insurance policy. 
  • Teamwork: Provide general support asked of all staff which may include: responding to emergencies, providing hotline or site coverage, providing translation, maintaining a functioning office. Participate in program and organizational development and fundraising, and attend staff and team meetings. 

Qualifications: The qualified candidate must possess demonstrated knowledge, skill, abilities and experience in the following areas:

  • General
  • Committed to eliminating intimate partner violence, sexual abuse, and family violence; practices nonviolence including non-corporal child discipline.
  • Understands and is aligned with CPAF’s organizational values.
  • Understands and appreciates Asian/Pacific Islander cultures; is able to work with diverse communities (race, ethnicity, sexual orientation, disability, age, gender identity, class, etc.). 
  • Bilingual in Mandarin or another API language strongly preferred.
  • Must submit to DOJ level Live Scan and subsequent arrest notification, annual TB test and annual driving record search.
  • Must own and use personal vehicle for work.
  • Job Execution
  • MSW or equivalent qualification, for supervision of interns/volunteers
  • Possess familiarity and skill in addressing issues of sexual assault and domestic violence with survivors.
  • Strong work ethic, self-directed and able to coordinate multiple tasks, and highly motivated.
  • Able to work well independently and as a member of a team; able to work collaboratively and thrive in a flexible, evolving environment, adapt to situations and manage change effectively.
  • Able to effectively and efficiently address crises and problem-solve with open communication
  • Able to plan work schedule respective to program needs, including working evenings or weekends if needed.
  • Demonstrate excellent communication skills, both written and oral.
  • Must complete 65-hour domestic violence/sexual assault certification training within six months of employment. 

How to Apply

Interested parties please submit cover letter and resume to hr@cpaf.info and state where you saw our posting. Please include your name and the position you are applying for in the subject line. No phone calls please. 


Center for the Pacific Asian Family (CPAF) is committed to a policy of equal employment opportunity and does not discriminate against nor harass nor allow harassment against its employees or applicants on the basis of ancestry, age (40 and above), citizenship, color, disability (physical and mental, includes HIV and AIDS), domestic partner status, domestic violence victim status, genetic information, gender, gender identity, gender expression, marital status, medical condition (cancer/genetic characteristics), military or veteran status, national origin, political affiliation, race, religion, religious creed (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), sex stereotypes, sexual orientation, request for FMLA, CFRA, or reasonable accommodation, transgender status, or any other category protected by federal, state or local law (“Protected Categories”). CPAF will not discriminate based on a perception that an employee or applicant is a member of one or more of the Protected Categories, or is associated with someone who is a member of one or more of the Protected Categories. CPAF is committed to fostering a diverse and safe work environment where employees respect one another and share a commitment to our organization’s mission, values, and strategies.

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