Aug 28, 2019

Program Director, Healthcare Quality Improvement in Los Angeles, California

  • American Heart Association
  • Los Angeles, CA, USA
Programs Healthcare / clinics Medical and Disability Research

Job Description

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


Reporting to the Senior Program Director, and in close collaboration with the Regional Directors, the Quality & Systems Improvement (QSI) Program Director is responsible formanaging the American Heart Association’s (AHA) suite of QSI programs for new and existing customers. The Program Director will proactively partner with QSI Regional Directors to identify, prospect, and follow up on opportunities to engage/retain customers and build positive relations within the team and external parties. The position is also responsible for facilitating effective operations across the team and serving as a back-up to other QSI Program Directors to ensure affiliate and customer needs are consistently met.

This position can be based from an AHA office in Southern California.

Essential functions:

Account Management:

  • Manages assigned accounts to increase total cardiovascular disease discharge population coverage and contracts in a specific territory.

  • Increases the number of hospitals eligible for award recognition by assisting with data entry review, records management, and reporting in a specific territory.

  • Manages quarterly data reviews with accounts to ensure program progression.

  • Consistently communicates new guidelines/resources to healthcare providers.

  • Prepares meeting resources and manages deliverables.

  • Oversees regional collaboratives.

  • Serves as a partner and resource for local and regional departments of health.

Volunteer Management:

  • Effectively broaden the base of fully engaged volunteers, donors and other customers through the delivery of consistent, high quality service.

Operations and Data Management:

  • Manages daily operations within the assigned territory in accordance with established policies and procedures in AHA systems to provide for efficient, effective service to all internal and external customers within a timely manner.

  • Manages the award recognition process for timely, accurate processing.

  • Manage customer databases and utilize data to recruit new hospitals, retain current hospitals and assist Regional Directors with identifying opportunities.

  • Coordinate and implement customer activities within the territory, staying within timelines and budget. Proactively communicate updates with the team to ensure timely progress toward objectives.

  • Ensure 100% follow-up with assigned hospitals through conference leads, web registrant leads and National Education Series participants within 48 hours of receiving participant lists.


  • B.S degree in Healthcare Administration, or a related field

  • Working knowledge of hospital-based quality improvement initiatives

  • Ability to apply principles and practices of quality improvement and consultation

  • Knowledge of marketing principles and ability to quickly adapt methods to meet mutual objectives

  • Highly effective verbal, written and presentation skills. Ability to adapt communication to diverse audiences including hospitals, payers, suppliers, executives, multi-disciplinary teams, quality improvement organizations, health departments and the CDC

  • Agility with ability to learn and apply new skills and knowledge quickly

  • Experience with strategic planning and budgeting

  • Technical proficiency in Microsoft Office applications and customer database programs

  • Ability to travel as needed with valid driver's license, current auto insurance coverage and reliable transportation

  • Professional experience with a voluntary health organization is strongly preferred

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

This position is eligible for the AHA's Employee Referral Program. Please refer to Western States Human Resources for details.

Title / Level of Responsibility


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