Aug 15, 2019

Clinical Social Worker for Housing Case Management

  • My Friend's Place
  • Los Angeles, CA, USA
Programs Homelessness

Job Description

My Friend’s Place is a privately funded nonprofit organization with a mission “to assist and inspire homeless youth to build self-sufficient lives.” Our crisis resource drop-in center provides emergency, health, mental health, creative arts, case management, and education & employment services to nearly 1,500 youth and young adults experiencing homelessness youth annually.  Our comprehensive, multi-disciplinary program model is innovative and replicated in drop-in centers locally and nationally. We are a data lead agency committed to continuous learning and development. We are currently seeking an enthusiastic, committed, and integrous social worker to join our Clinical Case Management Team. 


Job Summary: Working from a trauma informed, strengths based, and harm reduction approach, the Clinical Social Worker will address urgent basic need and psychosocial issues facing youth and young adults experiencing homelessness. Under the direct supervision of the LCSW Health and Wellbeing Manager, the Clinical Social Worker’s primary responsibilities include short and long-term case management with diverse youth, milieu mental and behavioral  health support, wellness and life skills group facilitation, and extensive crisis intervention. The Clinical Social Worker will have extensive daily milieu interactions with all youth and will assist multidisciplinary program staff in meeting all Safe Haven needs. 


Housing Case Management:

  • Carry an individual case load of 30-50 youth who are engaged in short and long term case management and have varying needs, patterns of drop-in utilization, and degrees of clinical complexity
  • Meet with case managed youth with appropriate urgency, intensity, and frequency to set and achieve goals and maintain and improve health and wellbeing
  • Complete the Next Step Tool (NST) required assessment for Coordinated Entry System (CES) and continue to advocate and track case managed youth within CES ensuring that appropriate opportunities for housing are made available
  • Create task related goals with youth to ensure that they are “match ready” for housing and motivate to completion
  • Provide intensive case management and coordination of services and supports to each case managed youth within and outside of CES
  • Provide ongoing resource linkage, risk assessment, safety planning, skills coaching, sobriety contracting, solution-focused and brief therapy
  • Develop and implement care plans and safety plans that are sensitive to cultural, social and mental health needs encouraging positive help-seeking, coping, and other social-emotional skill building
  • Determine what services and supports are needed to assist with immediate, short-term,  and long-term stabilization and ensure linkage using a trauma informed youth development model
  • Coordinate, facilitate, and transport youth to housing related appointments
  • Help youth identify and engage natural and community supports promoting permanent connections

Crisis Intervention

  • Provide crisis intervention, including suicide, homicide, and child abuse assessments using tenants of Psychological First Aid
  • Develop crisis plans utilizing the strengths of the youth and available community resources to resolve the immediate crisis and facilitate follow up interventions
  • Provide assessment as diagnosis as needed to ensure care
  • Perform other duties as assigned, including responding to an emergency/tragedy event 

Safe Haven Milieu Intervention

  • Create and actively promote a comfortable, welcoming and healing  environment where every young person is treated with dignity and respect and community is promoted
  • Employ a customer service orientation in anticipating and responding to needs and requests
  • Support Safe Haven Team in the supervision of all youth and the promotion of positive attachment and prosocial behavior
  • Partner with Safe Haven Intake and Crisis Coordinator to lead on responding to youth who are dysregulated and provide de-escalation and problem solving opportunities, including conflict mediation, so that youth can remain safely in Safe Haven community

General Social Work Duties

  • Center youth care and adhere to the NASW Code of Ethics
  • Fulfill all mandated reporting requirements, in consultation with clinical supervisor
  • Report all critical incidents and risk assessments immediately, consult with clinical supervisor, and adhere to all other program policies and procedures
  • Document all case management/crisis activities in performance management tool within 48 hours
  • Provide referrals requested from community members and other service providers
  • Explore and cultivate possible referral resources as needed
  • Maintain working knowledge of current trends and development in issues related to young adult mental health, trauma informed care, and homelessness/housing
  • Work with management and administrative staff  in program evaluation and development

Group Facilitation/Coordination of Parenting Program:

  • In partnership with Home SAFE, co-facilitate a court approved parenting series to youth experiencing or at risk of homelessness and their children, in and out of their care
  • Develop and implement a curriculum that is trauma informed and attachment focused with the ultimate goal of breaking the cycle of homelessness, generational trauma, and involvement in the child welfare system
  • Develop cooperative relationships with DCFS and communicate youth participation and engage in assessment when appropriate
  • Manage in-kind donations and outside partnerships with baby supplies that support with parenting needs
  • Provide case management, resources and referrals as needed
  • Maintain records on group content, activity and participation

Multi-disciplinary Meeting Participation:

  • Participate in clinical supervision.  Come prepared to discuss case conceptualization, goal planning and progress, concern for transference and countertransference, and places of feeling stuck in the therapeutic process. 
  • Participate in daily and weekly cross-domain meetings meant to enhance team attunement and multidisciplinary teamwork as well as agency-wide trainings
  • Partner with the Development Team to create content for agency communication
  • Participate in agency fundraising events and other community efforts to educate about youth homelessness


Commitment to Core Values

The following core values are fundamental to our work together and with the youth: compassion, flexibility, honesty, human worth, integrity, openness, respect, sense of humor, trust, valuing diversity, and the willingness and courage to engage, address, discuss and work across differences

Dependability / Reliability

  • Centers youth care 
  • Reports to work on time and informs appropriate staff when involved in other duties away from the agency
  • Provides advance notice in a timely manner for all scheduled leave
  • Maintains proper attendance requirements in compliance with agency policies, understanding the critical nature of the crisis center work

Attitude and Flexibility

  • Exercises good judgment under various work situations
  • Adapts to changes in agency routines and issues
  • Maintains flexibility in completing tasks as required by the position
  • Exhibits positive daily work attitudes on a consistent basis

Interpersonal Relations

  • Creates a positive environment for all people in the agency by addressing issues of harassment, discrimination, or lack of respect immediately
  • Continues to pursue the development of cultural sensitivity and proficiency agency-wide
  • Documents challenging personnel and stakeholder situations in writing
  • Exhibits cooperation and courtesy while creating a positive public image for My Friend’s Place and a productive work environment

Quality / Quantity of Work

  • Understands and satisfactorily performs activities as assigned by the Health & Wellbeing Manager and Director of Programs
  • Ensures that all work is completed to highest quality professional standards

Professional Leadership

  • Maintains a level of professional knowledge so as to function as a resource for all staff, volunteers, and community members for the agency’s overall operation



  • Full-time exempt status position, occasional weekend and evening hours will be necessary. Benefits include medical and dental insurance, vacation and sick leave, and 403b retirement plan
  • ACSW supervision  provided

How To Apply

TO APPLY, please email resume, cover letter and salary requirements to:

Erin Krummes, LCSW, Health & Well-Being Manager

Title / Level of Responsibility


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