Jul 11, 2019

Technology Support Technician

  • The Music Centre
  • Los Angeles, CA, USA
Information / Web Museums Libraries and Historical Sites Performing Arts

Job Description

The Music Center is currently in search of a Technology Support Technician.

The Technology Support Technician is responsible for providing effective and efficient technical support to all Music Center staff. Ensures the optimal level of support for organizational computer systems - hardware devices (desktop, laptop, tablet, printer, other peripherals), software applications, and network and telecommunications. Assists with the development and enforcement of departmental policies and procedures.

The Technology Support Technician will work under the direct supervision and report to the Manager, Technology Services. The position will maintain constant communication with all Music Center staff; as well will establish and maintain effective relationships with vendors.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE:

Coordinate, install, diagnose, repair, maintain, and upgrading all organizational hardware, software, and third-party services while ensuring optimal performance.

Hardware, software, and services include, but not limited to, desktop, laptop, tablet/mobile devices, network hardware, peripheral devices, printing/scanning devices, presentation equipment, IoT devices, and various software products and services.

Monitor incoming requests and troubleshoot problem areas in person, by telephone, or via work order in a timely and accurate fashion; and provide end-user assistance where required.

Train and guide staff on computer hardware and software usage.

Update and maintain hardware and software inventory and critical activities.

Liaise with third-party support/service providers as necessary.

 

Install and support staff computer and endpoint security software - monitor event logs for threats and risks and take corrective actions.

Assist with scheduled backup jobs - monitor logs, swap media, and perform restores as needed. Facilitate setup of A/V equipment for meetings and presentation and ensure optimal operation and accurate inventory of equipment.

Assist with network account/access creation and deletion following department guidelines.

Recommend, purchase, and implement systems to ensure the reliability of systems.

Assist telecommunications manager with telephone and voicemail account setup, minor programming, and troubleshooting problems.

Support development and implementation of department projects and long-term strategies for meeting future organizational needs.

Stay current with broader industry and technology trends and update job knowledge by participating in educational/developmental opportunities.

Perform other related duties consistent with the scope and intent of the position.

 

KNOWLEDGE, SKILLS AND ABILITIES:

Minimum Education - bachelor’s degree in information technology, computer science/engineering or a related field.

One to three years in a technical helpdesk or desktop support. Working experience in performing arts and not-for-profit, preferred.

Working experience in and knowledge of:

•Windows and Mac OS, hardware, software, and components troubleshooting.

•Office productivity and collaboration platforms, preferably MS Office 365.

•Helpdesk ticketing, workflow, and SLA management.

•AD, DNS, virtualization, cybersecurity.

End-user support and training.

•Current support protocols, policies, and procedures.

Preferred Certifications: CompTIA A+, CompTIA, Network+, MCP, ACMT, Project Management.

Must be Highly dependable and punctual.

Team-oriented and skilled in working within a collaborative environment; must also possess the ability to work independently with a sense of urgency.

Effective written, oral, and interpersonal communication skills; including strong customer service orientation.

Must always maintain professionalism.

Enjoys working with and helping people and learning new technologies.

Ability to follow directions and established processes; highly organized with strong task management skills.

 

Sound analytical abilities and problem-solving skills.

Successful in fast-paced and quickly changing environments.

Commitment to the values and mission of The Music Center

Ability to sit, stand and/or walk up to 8 hours/day: stoop, bend, twist, must be able to lift and carry up to 50 lbs. and work in tight spaces.

The ideal candidate will also have the following characteristics:

An active and energetic mind and demeanor; a sense of humor is welcome.

SALARY RANGE

Commensurate with experience; this is a non-exempt full time position.

HOW TO APPLY

To be fully considered for the position, please submit a cover letter, resume, and salary expectation to: Jobs@musiccenter.org or fax (213) 972-8029. Please note incomplete submissions will not be considered.

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Title / Level of Responsibility

Officer, Entry Level

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