Jul 11, 2019

Crisis Worker

  • The Trevor Project
  • Los Angeles, CA, USA
Programs LGBT Medical and Disability Research

Job Description

The Crisis Worker is primarily responsible for fielding calls on The Trevor Project’s Lifeline, a crisis intervention and suicide prevention phone line for LGBTQ youth. The shift operates between the hours of 10:30 pm - 5:00am PST daily, including weekends and holidays.
Who you are:  

  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world 
  • Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting 
  • Clear Communicator. You are good with your words and others enjoy speaking with you. You can communicate your thoughts clearly and succinctly. You understand that being a good communicator requires active listening
  • Experienced and grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged 
  • Organized and efficient. You know how to manage multiple calls and reports. You can communicate clearly and concisely and are able to work with minimal supervision   
  • Empathetic. You care about the wellbeing of LGBTQ youth, and respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity and physical ability 
  • Flexible. Our lifeline program is 24/7, so we need life-savers who are willing and able to work late nights into the early morning. Coffee/tea lovers are welcome! 
  • Team player. You love collaborating. You dig learning from your peers. You’re great at getting/giving respectful and productive feedback from the Crisis Services Manager and fellow co-workers 
  • Upbeat and Fun. You are overflowing with positive energy and make people around feel happy just by you being you. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too  

What you’ll do:  

  • Field calls from and provide crisis intervention counseling to LGBTQ young people nationwide
    Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation 
  • Work with high risk callers at risk for suicide, as well as provide co-counselor support to fellow Crisis Workers 
  • Assist with special projects, administrative tasks, and mandated reporting, per the discretion of the Crisis Services Manager 
  • Successfully complete mandatory Lifeline Training 
  • Ability to work a 6 hour shift between the hours of 10:30pm and 5:00am PST, which includes a mandatory, unpaid 30-minute break, and have availability for 3 shifts a week including at least one weekend day (ideally 2) 
  • Must also be available to work weekends and holidays  


  • Fun office environment and passionate team 
  • The Trevor Project is an equal opportunity employer 
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day  

Your Application:
We’re excited to hear from you! Our next training class is in July and you must be available July 20-21st and 27-28 for training. To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.


Title / Level of Responsibility

Entry Level, Part-time

Apply Now