Jul 11, 2019

Digital Training Coordinator - Los Angeles

  • The Trevor Project
  • Los Angeles, CA, USA
Programs LGBT Medical and Disability Research

Job Description

The Digital Training Coordinator is primarily responsible for the initial training and ongoing education of our volunteer crisis services counselors, staff crisis workers, and external partners. You will also provide real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.

Who you are:

  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience
  • Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
  • Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them
  • Compassionate and experienced professional. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations. You have experience working in the mental or public health field and can thrive in a crisis care setting
  • Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers
  • Experienced and grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged
  • Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

What you’ll do:

  • Coordinate year-round trainings for a high volume of volunteer counselors
  • Conduct role-plays for trainees to reinforce the counseling skills taught throughout training
  • Provide trainees with ongoing, concise and constructive written/verbal feedback
  • Directly supervise and coordinate monitored shifts
  • Coordinate, facilitate and support development of counselor in-services
  • Respond to questions and requests from trainees and act as primary point of contact for all inquiries during training
  • Directly supervise Text and Chat shifts
  • Assist with development of and updates to training content and training manuals
  • Oversee volunteer compliance with protocol set in training manuals and ensure that volunteers are fulfilling commitments to their program
  • Monitor trainees not meeting performance goals, and communicate issues with other staff as needed
  • Review trainee work to ensure accuracy and mastery of necessary skills
  • Conduct external trainings for third parties as assigned 


  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and Summer Fridays
  • Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)
  • Fun office environment and passionate team. It’s NBD around here if Demi Lovato or Imagine Dragons drops by our office
  • The Trevor Project is an equal opportunity employer
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day

Your Application:
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