Jul 11, 2019

Product Owner

  • The Trevor Project
  • Los Angeles, CA, USA
Development LGBT Medical and Disability Research

Job Description

The Product Owner will focus on developing and enhancing The Trevor Project’s Salesforce platform and external integrations with a fantastic team of Salesforce engineers. You will help to implement technology solutions by taking the lead of a scrum team as the Product Owner. You will collaborate with business stakeholders, users, product managers, and developers to determine product requirements, with a keen eye for using data to drive decisions. You will own your product backlog, and have a deep understanding of the impact each task will have on users, and how it will move The Trevor Project towards its organizational goals.  

Who you are   

  • People- and experience-centric. You understand that people are at the center of the work we do, and you strive to deliver amazing end-to-end experiences  
  • Experienced. Your past experience as a consultant, business analyst, or Salesforce admin allows you to make an impact quickly with your stakeholder management and technical know-how  
  • Agile and scrum champion. You can articulate to stakeholders how to work with an agile technology team, and how these methodologies will allow for fast pivots and continuous improvement  
  • Collaborative. You leave little room for ambiguity when you communicate, whether it's a superbly written story for your developers, or setting clear expectations with stakeholders  
  • Data-driven. You know that without data and analytics it's impossible to rigorously identify or pursue the highest impact improvements to a system or service  
  • Passionate. You are excited about the opportunity to use your incredible talent to save and improve the lives of LGBTQ youth across the country and globeOrganized and efficient. You’re capable of delivering on multiple competing priorities with little supervision  
  • Organized and efficient. You’re capable of delivering on multiple competing priorities with little supervision  
  • Inspirational. You love working with people and know how to excite them about the opportunities to use technology to improve the work that we do  
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too   

What you’ll do   

  • Work with stakeholders to turn their problem statements and pain points into technical requirements  
  • Document product feature requirements in user stories in collaboration with development team and other stakeholders  
  • Create well-defined user stories, spikes, and bugs with a clear “definition of done”  
  • Communicate the business value of new features that will impact users and stakeholders  
  • Triage bug fixes and feature requests for new and existing products  
  • Ensure the team always has an adequate amount of prior prepared tasks to work on  
  • Drive quality assurance and feature validation activities to ensure successful product operation and user satisfaction  
  • Provide vision and direction to the agile development team and stakeholders throughout releases and projects  
  • Keep abreast with Agile/Scrum best practices and new trends, and refine our agile methodology based on results and client feedback  
  • Manage communication with business units to report status and negotiate delivery expectations   


  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays  
  • Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery  
  • Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops into our office  
  • The Trevor Project is an equal opportunity employer  
  • Meaningful work at an organization that is saving the lives of LGBTQ young people every day

Your Application:  

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.


Title / Level of Responsibility

Entry Level

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