Jul 11, 2019

Head of Engineering - Los Angeles Nonprofit

  • The Trevor Project
  • Los Angeles, CA, USA
Information / Web LGBT Medical and Disability Research

Job Description

The Head of Engineering will contribute to The Trevor Project’s life-saving work by scaling its technology products and services to serve 1.5M+ LGBTQ youth across multiple voice and text channels. They will also oversee implementation and customization of services that are critical to the organization’s core operations, such as fundraising, people, finance, legal, and more. The successful candidate will accomplish this by leading and mentoring an agile team of developers, machine learning engineers, and Salesforce administrators, and building a coalition of volunteers and corporate partners to significantly increase engineering capacity. 

Who you are

  • Experienced. You have a proven track record of building and scaling mission-critical technology products and services
  • Innovative. You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate
  • Action-oriented. You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans informed by data to deliver and solve them
  • Strong manager. You have a track record overseeing high performers who are experts in their areas, both internally and with external contractors. You can be a thought-partner while also ensuring results
  • Collaborative. You understand that the best way to meet and exceed goals is through outstanding teamwork
  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
  • Highly organized. You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization
  • Inspirational. You love working with people and know how to excite them about the opportunities to use data and technology to improve the work that we do
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

What you’ll do

  • Lead an agile team of developers, machine learning engineers, and Salesforce administrators
  • Collaborate with the product team to estimate work effort and allocate engineering resources, enabling multiple simultaneous sprints across our product portfolio
  • Leverage AI and data science to scale the platform and improve quality of care to LGBTQ youth in crisis
  • Develop plans for all phases of the development lifecycle including specification, design, development, quality assurance, and implementation
  • Build, implement and maintain products and services that support the organization’s day-to-day operations
  • Partner with teams across the organization to scale our internal and external services to serve 1.5M+ LGBTQ youth
  • Implement quality assurance and deployment processes that result in maximum uptime and reliability
  • Manage customer service issues resulting from platform issues specifically
  • Build and inspire a coalition of volunteers and corporate partners to surge engineering capacity on high-impact projects and initiatives
  • Integrate The Trevor Project’s life-saving voice and chat services with new and emerging communication platforms


  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays
  • Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
  • Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops into our office
  • The Trevor Project is an equal opportunity employer
  • Meaningful work at an organization that is saving the lives of LGBTQ young people every day

Your Application:

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. 


Title / Level of Responsibility

Director, Manager

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