Jul 09, 2019

IT Support - Nonprofit Los Angeles

  • KIPP LA Public Schools
  • Los Angeles, CA, USA
Information / Web Education (Higher) Education (K-12)

Job Description

  • This position’s primary responsibility will be to coordinate and provide technical support for KIPP SoCal Public Schools team and family including oversight of the support ticketing system
  • The position will have primary responsibility over the computer imaging process for student and staff computers, including Apple, Windows and Chromebook platforms
  • The ideal candidate for this position is an excellent communicator who enjoys working with teachers, students and technology
  • The candidate needs to possess strong organization and self-management skills
  • He/she also needs to hold a valid driver’s license and have dependable transportation, as travel between school locations will be required


Technical Support Services

  • Provide excellent first-response technical support to all KIPP SoCal staff, including but not limited to: troubleshooting software and hardware, printing, replacements/upgrades, data migration, Smartphone support, Instructional Technology support, software installation, etc
  • Provide helpful and timely response and resolution to all help desk requests
  • Assist with providing technology orientation and training to KIPP SoCal staff
  • Work with technology team to recommend and implement improvements to support services


Students & Staff Device Provisioning

  • Assist with provisioning and deployment of all new staff and student technology devices including Macbooks, Chromebooks, Windows PCs, Tablets, Cellular and Desk phones, etc
  • Perform computer imaging tasks including image updates, one-off deployments, and yearly global refresh cycle
  • Work with technology team to research, evaluate and recommend changes to the master images, new computer models, operating systems, software, and peripherals
  • Update and maintain technology inventory database.


Network Troubleshooting & Support

  • Provide first-response technical support for all network related issues at all school sites
  • Assist in maintenance of network infrastructures, including switches, routers, firewalls, etc.
  • Escalate network issues to next-level support
  • Monitor, manage, and assist external consultants with projects and repairs as necessary.


The Qualifications

  • Commitment to KIPP SoCal's mission and values
  • Articulate, professional demeanor with strong self-confidence and initiative
  • Minimum 1-3 years in supporting technology – preferably with experience in an educational institution
  • General proficiency with mainstream computer platforms

Title / Level of Responsibility

Entry Level

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