Jul 09, 2019

Regional Health Center Manager - San Fernando Valley, CA

  • Planned Parenthood
  • San Fernando, CA, USA
Programs Foundations Healthcare / clinics Nonprofit-Social Services

Job Description

Planned Parenthood Los Angeles is seeking an experienced and caring Regional Health Center Manager with excellent customer service and management skills to work full-time in the San Fernando Valley Region covering 5 health centers (Burbank, Van Nuys, Canoga Park, Hollywood, and Antelope Valley).  Responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and staff management.  Provide leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive staff relations.  Directly responsible for engagement in and monitoring of Quality Assurance programs and regulatory compliance, health center inventory management, health center process improvement, expansion of PPLA services, and oversight of day-to-day health center management and personnel.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

    • Bachelors degree in related field or equivalent training experience required
    • At least two (2) years’ experience in a health, medical or social service setting required
    • At least two (2) years supervisory experience required
    • Reproductive health, primary/managed care, and/or surgical services experience required
    • Ambulatory surgical services experience preferred
    • Experience in research practice preferred
    • Knowledge of Title 22 preferred
    • Willingness to travel frequently within the affiliate and periodically to outside meetings
    • This position requires an employee to have a valid CA driver’s license, a reliable means of transportation, and carry current auto insurance in compliance with the minimum requirements of the California Vehicle Code

About the position:

    • Maintain a liaison relationship between departments through attendance at meetings and through both written and oral communication
    • Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems
    • Develop and maintain an open line of communication with Center Managers, Health Center Supervisors and staff through staff meetings or written memorandums
    • In coordination with the Senior Director, Health Center Operations, facilitate the expansion and implementation of PPLA services and monitor progress
    • Serve on and/or facilitate Agency workgroups aimed at creating improved work processes
    • Design programs to enrich patient care delivery

Financial Management:

    • Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives
    • Supervises inventory management including, purchasing, product selection and supply usage
    • In collaboration with the Training Department, provide training on policies and procedures to staff to ensure compliance with financial standards
    • Review payroll reports for compliance to Agency and regulatory agency policies
    • Review billing/charge reports to ensure ethical, accurate, and timely submission of charges

Risk Management/Quality Assurance Compliance:

    • Ensure compliance with policies and procedures in accordance with State and Federal Regulations for patient care and services
    • Ensure compliance with State or Federal Regulations of the Injury Prevention and Safety Training Program
    • In collaboration with Risk and Quality Management, maintain Quality Assurance Programs as required by Agency
    • Constantly look at current processes and procedures and identify and implement areas of improvement while adhering to HIPAA and other State and Federal Regulatory requirements
    • Participate in and lead Quality Assurance meetings and all applicable in-services

Patient Care Management:

    • Participate in development and revision of Policies and Procedures with Senior Director of Health Center Operations or Clinical Services, Medical Director or Departmental Leads to ensure consistent, efficient and sage treatment delivery
    • Foster a sense of urgency in staff that promotes commitment to optimal clinical outcomes, regulatory compliance for the health centers

Staff Management:

    • Create, maintain, and communicate efficient and timely employee schedules according to the needs of the health centers, lab and high school clinics
    • Rounds to each clinic weekly
    • Opens or closes a clinic, alternating shifts
    • Provide leadership to direct reports
    • Help direct reports overcome any organization obstacles encountered during projects
    • Know, understand, implement, follow, and communicate to teammates all PPLA employment Policies and Procedures and other opportunities within company and foster a positive work environment
    • Ensure all employment processes are completed timely and in compliance with policy and any applicable laws
    • Plan, organize, and manage the health center, lab and high school clinic staff to ensure high quality patient care according to Policies and Procedures
    • Address staff relations issues appropriately and escalate as necessary
    • Provide work direction for department staff as needed. Determine staffing plans that promote the most effective use of all teammates; ensure coverage during staff absences
    • Report and document all staff injuries, according to established policies and procedures
    • Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment
    • Review and approve time cards of direct reports for bi-weekly payroll
    • Track overtime, attendance, and ETO
    • Research and respond to questions regarding payroll issues
    • Develop and conduct educational programs to keep staff up to date with policies, new laws and regulations impacting work, and other information necessary to maintain staff’s knowledge of department processes and goals
    • Ensure mandatory in-services and annual competencies are completed as required
    • Maintain and communicate health center emergency management programs and ability to act swiftly and confidently in an emergency
    • Know, understand, follow, and implement safety and security policies and procedures

Generous salary and benefits package includes:

    • Medical, dental, and vision coverage options for you and eligible dependents
    • Free basic life/AD&D policy with additional voluntary coverage options
    • Short Term Disability, Critical Illness and Accident policies
    • 403(b) Retirement plan with up to 3% employer match
    • Medical and Dependent Flexible Spending Account plans
    • Public Transportation and Commuter Pre-Tax Reimbursements
    • Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.  We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles County Ordinance No. 184852.

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