Jul 09, 2019

Digital Giving Coordinator

  • Chrysalis
  • Los Angeles, CA, USA
Development Homelessness

Job Description

Reporting to the Manager of Marketing & Communications, the Digital Giving Coordinator is responsible for projects and tasks that support the fundraising, relationship-building, and communications efforts of the organization. They also serve as the lead coordinator of Chrysalis social media channels and digital marketing campaigns. They must be able to prioritize Development & Communications Team strategies while supporting organization-wide efforts and projects. This person is an early adopter of technological innovation who also values utilizing advances with a focused view on what is best suited for long-term strategy. The ideal candidate will be extremely personable, have excellent oral and written communication skills, be detail-oriented, and be able to provide extraordinary customer service to the organizations donors, volunteers, staff, clients, and other internal and external stakeholders.

Duties and Responsibilities to include but not limited to:

  • Work collaboratively with the Director of Communications & Donor Engagement and the Manager of Marketing & Communications to develop and implement Chrysalis online communications and fundraising strategies
  • Support email fundraising campaigns by building, disseminating, and reporting on the performance of email communications
  • Maintain and create online giving forms via the Raisers Edge Online Express module; manage third-party digital giving opportunities including Facebook, EverydayHero (or similar platforms), Pledgeling (including donations via eVite), AmazonSmile, Paypal (including donations via Ebay, etc.); and evaluate new, appropriate digital fundraising opportunities
  • Maintain Chrysalis current recurring donor program; develop online systems to steward and retain existing recurring donors, while also cultivating new donors
  • Grow online and social media presence by creating and posting content for Chrysalis social media platforms, as well as engaging influencers and followers. Develop a calendar of content that includes Development & Communications campaigns and events, and actively seek content and information from all Chrysalis departments. Strategically field relevant requests with direction and review from the Manager of Marketing & Communications
  • With support from the Director of Communications & Donor Engagement and the Manager of Marketing & Communications, develop paid social media ad campaigns that align with appeal objectives, and identify opportunities to secure Google Ad grants
  • Utilize resources from pro-bono PR firm on development and implementation of social media strategy, informed by regular analysis of social media metrics
  • Produce, edit, and post videos for social media channels, donor appeal campaigns, and/or influencer campaigns; produce communications that are in line with Chrysalis voice for the websites newsroom and all platforms
  • Use analytics tools/reports to effectively monitor, track, and report results of print and digital communications efforts, including direct mail, email, website, and social media
  • Coordinate and ensure website CMS platform is up-to-date, secure, and content is up to date. Work with Director of Communications & Donor Engagement and Manager of Marketing & Communications on website (redesign) projects and receive and implement requests for content updates and page requests from across the organization
  • Oversee and maintain Chrysalis presence on other online platforms including Guidestar, Charity Navigator, LinkedIn, Yelp, as well as Facebook and Google Business Pages
  • Provide general support to Development & Communications team
  • Other duties as assigned


Qualifications/Required Skills:
  • Commitment to the organizational mission and sensitivity to the needs of low-income and disenfranchised populations
  • Bachelor’s degree from an accredited four-year college or equivalent experience required
  • 1-2 years previous development, administrative, and/or service experience in a nonprofit organization preferred
  • Knowledge of Raiser’s Edge preferred
  • Excellent interpersonal, written, and verbal communication skills
  • Computer skills: Microsoft Word, Excel, PowerPoint
  • Detail-oriented, highly organized; able to set and meet goals and deadlines
  • Strong multitasking and problem solving skills
  • Professional attitude; team player; able to collaborate to set and meet team goals and deadlines
  • Ability to exercise considerable judgment and discretion in establishing and maintaining confidentiality and good working relationships
  • Valid California Driver’s license and reliable means of transportation
  • Ability and willingness to work occasional evenings and weekends
  • Strong data analysis, organizational, communication, administrative, and computer skills required
  • Ability to handle multiple tasks under pressure without losing productivity or attention to detail
  • Strong commitment to confidentiality

This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.

Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.

No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.

Title / Level of Responsibility


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