Under the coordination of the Program Manager and as part of the Youth Services team, the Case Manager will develop individual case plans for youth, perform assessments and provide referrals to in-house Los Angeles LGBT Center (Center) services, as well as external organizations and service providers to ensure that youth receive the highest quality of service and support.
1) Provide intake and assessment of new clients; provide crisis counseling when necessary;
2) Develop case plans for clients to meet their immediate or urgent needs, as well as longer-term needs; provide support and guidance to clients in implementation of their case plans;
3) Provide appropriate referrals and serve as an advocate for client with other agencies; provide support to clients in applying for GR and SSI and other public benefits;
4) Conduct standardized screening with homeless members at The Youth Center on Highland and assess, support, and triage referrals from collaborative partners;
5) Maintain complete and accurate files on all case management clients and document all services and referrals provided;
6) Prepare monthly reports in an accurate and timely fashion;
7) Network with community agencies and organizations in order to establish referral linkages;
8) Develop a comprehensive resource and referral database of internal and external resources that will be printed and distributed both to youth and community members;
9) Attend and participate in department staff meetings, in-service trainings and other meetings as assigned;
10) Compile data and prepare reports as requested and conduct research relevant to the program;
11) Other duties as assigned.
1) Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people;
2) A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;
3) 2-4 years of experience or equivalent education in case management, counseling, or social services;
4) 1-2 years of experience providing direct services to high risk youth including counseling and advocacy;
5) Knowledge of Social Service resources for LGBTQ youth experiencing homelessness and at-risk of experiencing homelessness;
6) Working knowledge of Trauma Informed Service Model;
7) Sensitive to the needs of gay, lesbian, bi-sexual, and transgender youth from a wide range of backgrounds;
8) Bilingual (English/Spanish fluency preferred) a plus;
9) Good verbal and written communication skills, including organizational, detail and interpersonal skills;
10) Computer skills and knowledge including word processing, database operations, spreadsheets, and other software systems;
11) Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.