Jul 01, 2019

Manager - Knowledge Management Los Angeles

  • First 5 LA
  • Los Angeles, CA, USA
Programs Education (K-12)

Job Description

The Manager, Knowledge Management (KM) is responsible for developing the organization-wide KM strategy to enhance the organization’s capacity to establish an efficient, effective and organized process for maintaining and leveraging First 5 LA’s collective knowledge. S/he works in collaboration with key stakeholders to integrate the organization’s knowledge with its business processes into a knowledge management system that enhances access to information. In collaboration with the Integration and Learning division leadership and other key internal stakeholder s/he will develop, implement and maintain a strategy to allow First 5 LA to leverage information on an ongoing basis. The KM manager will also be responsible for managing the ongoing implementation of all knowledge management processes across the organization.

The Manager, Knowledge Management should visibly demonstrate the adopted organizational values of collaboration, integrity, respect, accountability, purpose, shared leadership and learning in the execution of their key areas of responsibility: 

Key Areas of Responsibility: 
 Co-develop an organization-wide knowledge management strategy
 Implement interim data capture system
 Train staff to implement knowledge management practices in day to day work
 Supervision of direct reports and talent development

Essential Duties:
Co-develops an organization-wide knowledge management strategy
 Co-develops an organization-wide knowledge management strategy to ensure First 5 LA staff has easy access to relevant information working closely with the Vice President of Integration and Learning
 Conducts internal assessment of current policies and practices affecting knowledge management to determine gaps and opportunities going forward
 Structures the knowledge management system to facilitate sharing, communication and collaboration between diverse internal stakeholders across the organization
 Brings best practices of knowledge management to First 5 LA
 Recommends specific KM software and tools and collaborates with HR to suggest staff training strategy
 Develops indicators for measuring First 5 LA’s progress implementing the KM strategy
 Leads data integration efforts across systems that feed into a knowledge management system
 Provides thought leadership on First 5 LA’ policies on data sharing and integration
 Ensures that all systems supporting knowledge management are integrated
 Stays current about knowledge management tools, trends and methods and leading knowledge transfer and exchange practices to share and adapt internally 
 Integrates knowledge and information within business processes, working collaboratively with key stakeholders to enhance access to information
Implements interim data capture system 
 Identifies an interim system for data capture, to be used as the KM strategy is being developed, in collaboration with internal stakeholders to collect and share knowledge internally
 After initial implementation of a KM strategy, provides ongoing strategic assessment of the system to determine how it needs to evolve to remain useful to staff
 Develops plan for I&L Division to retroactively synthesize, capture and share learnings from prior evaluation and research conducted in collaboration with I &L Division leadership; works closely with IT and Communications department to share learnings 
 Develops taxonomy for data capture system, in collaboration with key internal stakeholders
 Creates and maintains processes that ensure quality data, including complete and accurate datasets 
Trains staff to implement knowledge management practices in day to day work
 Outlines staff (broadly and within the Integration and Learning division) training needs 
 Trains and provides technical assistance on how to use the knowledge management systems and resources available to support the work 
 Enthusiastically champions usage of the knowledge management system and encouraging all staff to share information across the organization and externally
 Brokers and manages relationships with external stakeholders (i.e., contractors, partners) to procure the necessary training and support needed to launch KM strategy 
 Develops and refines tools to help First 5 LA staff synthesize lessons 
 Develops process for staff to input data in interim data capture system and eventually into KM system
 Leverages existing the organizational-wide systems to recommend an interim data capture system in partnership with other divisions, particular IT and Communications staff 
 Leads the packaging of knowledge products in collaboration with the Marketing and Communications department
 Collaborates with external networks of knowledge management professionals to ensure industry best practices are continuously adopted
 Seeks to create an environment where staff across various disciplines can create new knowledge and innovation through use of the knowledge management system
 Facilitates and supports staff in effective communication with internal and external audiences, including but not limited to, presentations, Commission discussions, key partner meeting, etc. 
 Supports the organization’s commitment to diversity and inclusion, and values a diversity of perspectives 
 Adheres to policies and procedures to ensure alignment with State regulations, local ordinances and First 5 LA directives 
 Keeps apprised of all laws, regulations, statutes, rules and policies affecting First 5 LA and Proposition 10 
 Supervises contractors and consultants, as needed 
 Collaborates both internally and with external stakeholders to capture, synthesize and share learning and knowledge outcomes from the ongoing execution of all activities as necessary
Staff Supervision and Talent Development
 Monitors staff performance and provides ongoing performance feedback
 Develops, coaches and supervises Department staff consistent with values and competencies required for successful job growth and development

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.


Knowledge, Skills & Abilities: 
Organization-wide Competencies

Commitment to organizational mission and values: Mission-driven and self-directed, with a demonstrated passion for First 5 LA’s work to strengthen families and improve child outcomes; strives to model organizational values through daily actions and behaviors 
Possesses Customer-Focused Mindset: Is able to identify appropriate and relevant stakeholders; identifies internal and external stakeholders needs (customers); is responsive to stakeholder needs, considers impact when making recommendations
Collaborative: Collaborates with peers to drive results in alignment with organizational and operational goals in support of the organization’s mission; is able to work in cross-functional teams; is able to establish and maintain effective working relationships with co-workers, public officials and the general public
Communicates Effectively: Communicates effectively both written and oral; strong presentation skills; demonstrates ability to develop and deliver relevant and appropriate communications; delivers messages in a direct manner; able to tailor messages appropriately to various audiences
Demonstrates Integrity and Judgment: Follows through on commitments letting others know of his/her true intentions; ensures decision-making or recommendations are fact-based and others understand the decision/recommendation before moving forward; considers the relative costs and benefits of potential actions to choose the most appropriate one
Demonstrates Critical Thinking: Applies critical thinking, logic and reasoning to analyze complex problems and information; identifies relative strengths and weaknesses of options, solutions or approaches
Demonstrates Strategic Thinking: Identifies key issues and relationships relevant to achieving long range goals or vision; develops alternatives based on logical assumptions, facts, available resources, constraints, and organizational values to develop a point of view on a course of action to accomplish goals; develops priorities with the right balance of short and long-term wins

Job Specific Competencies
Role Specific Content: Implement change management strategies to incentivize behavior change for staff at all levels of the organization; extensive experience implementing content management systems (CMS), customer management systems (CRM); knowledge of best practices for knowledge management in philanthropic and nonprofit settings; ability to design end to end processes; ability to facilitate stakeholders to provide targeted feedback ; ability to make recommendations when process improvement is needed as it relates to capturing and synthesizing information; ability to champion and model elements of a learning organization; ability to successfully use technology to capture and share knowledge; ability to identify trends in data and synthesize into meaningful categories; ability to structure multi-level taxonomies for information coding; ability to apply external industry trends to First 5 LA context (i.e., knowledge of industry trends, issues, possibilities and future directions in information management systems and organizational learning); ability to apply strong analytical skills to create streamlined data taxonomies across the organization; advanced experience working with relational databases and data integration in the context of a knowledge management framework

Content Knowledge: Competent in required job skills and knowledge; ability to learn and apply new skills; ability to learn how to operate new systems quickly; demonstrated ability to set priorities, establish clear expectations and execute identified projects; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; knows how to use technology tools to effectively manage and expedite processes; uses resources effectively 

Planning and Organization and Project Management: Works in an organized manner with strong attention to detail; prioritizes and plans work activities; ability to effectively manage overlapping projects and deadlines; ability to work under pressure, meet deadlines and adjust to changing priorities; uses time efficiently; plans for additional resources; integrates changes smoothly; sets goals and objectives; ability to manage high performance projects

Management Competencies 
Managing People: Provides direction and gains compliance; takes responsibility for direct reports’ activities; makes self-available to direct reports; develops direct reports’ skills and encourages growth; provides regular performance feedback; encourages open communications; uses negotiation skills to resolve conflict; strong influencing and relationship skills; experience in managing high performance teams 


 Minimum of seven years of experience in Knowledge Management preferred
 Minimum of four years of experience managing mid to large scale, cross-functional projects or programs preferred
 Strong experience in knowledge acquisition, creation, refinement, storage, transfer, sharing and utilization within a dynamic and complex organization
 Experience with principles and practices of monitoring strategies and constructive ways of tracking progress
 Experience implementing solutions utilizing best practices to improve knowledge synthesis and accessibility in an organization

 Advanced degree from an accredited college or university in organizational development, information sciences, computer and information systems management, public policy, public administration and/or MBA is preferred
 Certification and professional development training in Knowledge Management techniques is preferred

Direct Reports: 
 Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems 

Computer Skills: 
 Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
 Ability to use widely supported internet browsers

Certificates, Licenses and Registrations:
 Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
 Valid automobile liability insurance 

Travel Requirements:
 This position requires travel locally, statewide and nationally as needed

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will sit, talk, hear and use hands up to 2/3 of the time. The employee will stand and walk up to 1/3 of the time. The employee is routinely required to carry and/or lift up to 10 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
The noise level in the work environment is usually moderate.

Title / Level of Responsibility


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