Jun 30, 2019

Client Services Manager

  • Project Angel Food
  • Los Angeles, CA, USA
Programs Foodbanks and Nutrition Nonprofit-Social Services

Job Description

Reports to:

Director of Programs

Job Summary:

New opportunity for community-health-focused individual with Master’s Degree (MSW preferred) and management experience.  Bilingual Spanish a plus. Will supervise client intake and outreach efforts for community-based provider of food and nutrition to seriously ill individuals.

Essential Duties and Responsibilities

  • Supervise Client Services and Outreach staffs.
  • Responsible for the development and implementation of policies and procedures necessary in the day-to-day operations of the Client Services Department.
  • Represent Project Angel Food at local funding agencies, community meetings and events, and speaking engagements.
  • Monitor agency meal delivery contracts and prepare monthly and quarterly compliance reports as required.
  • Maintain collaborative efforts and oversee outreach efforts with hospitals, health clinics, social service agencies and other community resources to implement and monitor a system of referrals to Project Angel Food.
  • With the Director of Programs, serve as staff liaison to the Program Committee and Client Advisory Board.
  • Work closely with Project Angel Food Programs and Operations departments to maintain compliance with Project Angel Food’s quality assurance plan.
  • Perform other duties as determined by the Director of Programs.

Skills and Abilities:

  • Experience and knowledge of general disease conditions in populations.
  • Experience working with diverse populations that make up the LA County community.
  • Sensitivity to the circumstances and needs of people affected by hunger and illness.
  • Excellent organizational, interpersonal and presentation skills.
  • Ability to formulate procedures and implement agency policy.
  • Reliable transportation, valid CA driver’s license and proof of insurance are required.
  • Excellent verbal and communication skills.
  • Bilingual (Spanish/English) preferred.

Education and Experience:

  • MSW Degree
  • Minimum two (2) year management experience in the non-profit sector.

Salary range:

  • $55,000 – $60,000, commensurate with experience.

Terms and Benefits:

  • Exempt position
  • Employer provided health and life insurance
  • Optional dental and vision insurance, credit union, 403(b) plan
  • Paid vacation and sick time.

To Apply:

Title / Level of Responsibility

Manager

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