Jun 27, 2019

Program Director

  • City Year
  • Los Angeles, CA, USA
Senior Management - Director Education (K-12) Youth services

Job Description

Reporting directly to the Senior Program Director, as a member of the Program and Service team, the Program Director (PD) plays a critical role in implementing City Year Los Angeles’ school-based service model. The PD spends the majority of the work week in the field, supervising up to 6 Program Managers and overseeing up to 80 AmeriCorps members. The PD is responsible for the overall management of the day-to-day programmatic operations of his/her team. The PD is also responsible for leading his/her team to ensure that all goals and service outcomes are met.


The PD oversees AmeriCorps member professional development, ensures a strong service impact, and supports the overall efforts of City Year’s mission statement. The PD also serves on the site’s Leadership Team and is responsible for working to promote the long term sustainability of the site, fostering strategic relationships, serving on committees/portfolio teams, etc.Job Description


People and Partnership Management

  • Program Manager Management
  • Develop, manage, and coach Program Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, midyear and end of year performance reviews and professional development opportunities.
  • Provide guidance on meeting monthly, quarterly and annual Program and Service goals and administrative deadlines.
  • Facilitate best practice sharing across teams.
  • Support Program Managers in team leadership and work with Program Managers to ensure that AmeriCorps members are in compliance with AmeriCorps regulations.
  • Relationship Management
  • Build and maintain relationships with principals and school liaisons and serve as supervisory contact.
  • Ensure Program Managers are building strong relationships with school site stakeholders.
  • Establish presence during any City Year and/or school crises.
  • Work with Program Manager and Managing Director, Impact to develop strategy to secure continuation of funding allocations from school partners.
  • Create and oversee neighborhood engagement strategy.

AmeriCorps Member Experience

  • AmeriCorps Member Management & Training
  • Maintain site’s adherence to standards and national programmatic baselines.
  • Meet as needed with Program Managers and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members.
  • Communicate with Program Managers regarding AmeriCorps member professional development needs.
  • Work with Senior Service Director, Senior Learning & Development Manager and fellow Program Directors to develop trainings and training vision.
  • Provide quality trainings around service implementation to groups of staff and AmeriCorps members (ranging in size from a minimum of 8 to a maximum of 80).
  • Provide overall support for all AmeriCorps member trainings.
  • Team Development
  • Ensure team is well-developed, strong, connected to their work, and the organization.
  • The PD must be well respected by Program Managers and AmeriCorps members and be effective leaders of the team.
  • Support professional development of staff and AmeriCorps members.
  • Community Awareness
  • Engage team in activities and experiences that deepen their understanding of the communities in which they serve.
  • Leverage City Year Values and frameworks to help staff and AmeriCorps members develop perspective on their role in the school community.
  • Work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Program Fidelity

  • Service Model Fidelity
  • Ensure Program Managers are implementing Whole School Whole Child model with fidelity to enhance service quality and maximize impact.
  • Ensure that service tools are utilized effectively.
  • The PD ensures that Program Managers are setting and monitoring clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.
  • Service Impact & Evaluation
  • Support evaluation team in collection of data.
  • Track Program Manager’s data deliverables, teams' progress, observations and general service impact.
  • Work with service team and Program Managers to coach around and ensure quality of day-to-day service implementation.
  • Regularly observe classroom and out-of-school activities.
  • Support Program Managers in placing AmeriCorps members in classroom.
  • After School Program
  • Ensure that Program Managers are leading City Year teams to provide a high quality, effective, safe, and well-organized after school program.
  • Collaborate with school partners to ensure the successful launch of the program.
  • Routinely monitor all elements of the program for quality and make necessary adjustments. 


  • Bachelor’s Degree; or equivalent work experience
  • 5-10 years of work experience.
  • Candidates with a background in education preferred.
  • A least 3 years of management experience with strong track record of results:
  • Setting high expectations and holding self and team accountable for performance goals
  • Developing diverse talent through performance plans, reviews and leadership opportunities
  • Using progress and outcome data to inform team management
  • Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment.
  • Tenacity and flexibility in the face of challenges; working in high-need environments.
  • Experience setting-up structures for effective teams and ability to delegate effectively and appropriately.
  • Strong track record in building and maintaining productive relationships with key stakeholders.
  • Must have reliable means of transportation and a valid Driver’s License.
  • Occasional travel out of state is required.
  • Passion for service and the City Year mission.
  • City Year/AmeriCorps experience is a plus.

Additional Qualities Needed:

In order to succeed in this role, an applicant must have the following competencies:

  • Communication: understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others.
  • Team Leadership: successfully leads diverse teams of individuals to achieve results; sets vision and appropriately delegates tasks; holds people accountable - proven ability to have tough conversations and to hold staff accountable towards their performance goals. 
  • Talent Development: maintains intellectual capital; shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing diverse teams towards a common goal.
  • Decision Making/Judgment: understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns & champions decisions being implemented.
  • Strategic Thinking and Planning: develops and translates strategies into objectives, action plans and measurements, that build the capacity of the site/department.
  • External Relationship Development: takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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