American Public Media

Marketplace is a non-profit news organization on a mission to raise the economic intelligence of the country. As one of the most dynamic multimedia brands in the country, Marketplace is known for its accessible approach to business and economic news on multiple platforms. For more than thirty years, we've helped people become smarter about the economic forces that touch their daily lives through the unorthodox story, the casual conversation and the unexpected angle on the news. Produced and distributed by American Public Media, Marketplace is the most widely consumed business and economic news program in the country. With more than 14 million weekly listeners on more than 800 local public radio stations nationwide and millions more across our digital platforms, we've changed the way people think about the economy. And while we are very serious about covering business and the economy, we don't take ourselves too seriously. For more on our programs, go to marketplace.org.

Jul 10, 2019
The Account Executive is responsible for securing new funders for Southern California Public Radio's news and information public radio service, 89.3 KPCC FM and the SCPR network of Southern California affiliates (89.1 KUOR FM/Riverside, 90.3 KVLA-FM/Coachella, 89.5 KJAI-FM/Ojai, 89.9 K210AD-FM/Santa Barbara); LAist.com, and SCPR.org  to meet new income targets.  This position services, renews and increases funding levels of current clients to meet both new income and renewal rate targets (if applicable).  Assists with other development and marketing activities as assigned.  89.3 KPCC FM - Pasadena/Los Angeles and the SCPR network of Southern California affiliates (89.1 KUOR FM/Riverside, 90.3 KVLA-FM/Coachella, 89.5 KJAI-FM/Ojai, 89.9 K210AD-FM/Santa Barbara, provide news and information programming drawing on the best of National Public Radio, American Public Media, Public Radio International and a growing staff of news and radio professionals covering Southern California, its people, events and issues.  Currently serving more than 700,000 diverse listeners throughout Los Angeles, Orange and Riverside Counties; Palm Springs, Santa Barbara and Ventura Counties.  Southern California Public Radio (SCPR) operates KPCC and KUOR under long-term agreements and owns KVLA and KJAI; and is a nonprofit organization formed for this purpose.  This is an opportunity to join SCPR, dedicated solely to public service communications for the citizens of Southern California.  LAist.com is the digital news site that serves Southern California as an extension of our public service journalism newsroom.  Currently delivering more than 700K monthly uniques and 1.15M pageviews. Application deadline:  July 14, 2019 (10pm PST). Position Responsibility: Meet budget goals for on-air, digital, and event services. Identify new underwriting prospects using broadcast, print and online media; trade publications (marketing, advertising, industry specific); and business contacts. Prepare written and in-person presentations designed to meet prospect needs and resources. Communicate new business results to Vice President, Underwriting.  Generate reports to show income generated from prospect conversions.  (Weekly and/or monthly.) Work with prospects and internal staff to prepare effective and acceptable underwriting credits. Identify online sponsorship and advertising opportunities for both current clients and prospects. Utilize and help improve support systems such as traffic, billing, contact management, Nielsen, Qualitap, Tapscan, etc. Represent Southern California Public Radio with integrity, professionalism, respect and mature judgment. Assist with other development and marketing activities as assigned. Required Education and Experience: Bachelor's degree or equivalent experience Minimum two (2) years sales experience in broadcasting or other media. Required Skills, Knowledge and Abilities: Proven track record of successfully meeting income targets through both prospecting and client upgrades. Demonstrated time management skills. Must be self-motivated, results oriented, a persuasive communicator, and goal focused. Ability and eagerness to sell in a challenging start up environment focused on building a significant public service media company for Southern California. Excellent communication skills are a must. Looking for a curious mind, a team player, energetic and a strong presence. Preferred Skills and Experience: Experience in the radio industry Experience selling digital and events. Experience in the public radio industry Reporting To This Position:       None Physical Demands and Working Conditions: Must be able to perform the essential duties of the position with or without reasonable accommodation Travel around Southern California required Physical Demands:  Required to move about in an office environment and sit for extended periods of time Required to move about in the community Frequent use of hands for data entry/keystrokes and simple grasping.   Working Conditions:  Moderate noise level Occasional exposure to prevalent weather conditions. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.
American Public Media Pasadena, CA, USA Development
Jul 10, 2019
This position will oversee Service Desk operations and provide a first point of contact for all Technology problems and questions.  This role ensures that the team is delivering great customer service, is meeting Service Level Agreements (SLAs) and is managing incident restoration. S/he/they will provide the leadership, guidance and assistance necessary to ensure that all user technology-related questions, concerns, and problems are followed-up in a timely and effective manner.  This role will manage other members of the Technology team at Marketplace Productions and work closely with the Technology Manager to ensure that user expectations are met or exceeded.    Position Responsibility: Supervise and coordinate with the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture. Hire, supervise, train, and manage direct staff through providing work direction, constructive performance coaching, mentorship, performance meetings, and on-going feedback.  Foster a creative and productive work environment.  Create development opportunities and individualized development plans for staff and training to enhance skills and foster growth. Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company. Assist in developing/executing team strategy under their purview, making recommendations and providing input as needed.  May execute department strategies. Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference. Create department standard operating procedures to be adhered to by team members to maintain good routine and orderliness. Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace. Review all client complaints, resolve technical support incidences, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions. Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective. Determine fiscal requirements and prepare budgetary recommendations for PC and/or Mac upgrades in the capital budget and operating expenditures. Supervise and conduct the imaging, repair, replacement and proper disposal of personal computers and peripherals. Maintain accurate inventory of computer equipment and software, and related warranty and repair records. Ensure that all user issues are resolved within established guidelines and that users receive the highest level of service. Ensure that department methodologies, policies, and procedures are followed on all assigned IT Projects. Ensure overall technical Service Desk quality and integrity. Provide hands-on IT support for Marketplace Productions in Los Angeles and existing bureaus in New York, Washington D.C., China, London, and other remote locations. Participate in on-call rotation for the Marketplace IT team Other duties as assigned. Required Education and Experience: Bachelor's degree in computer engineering, computer science, MIS; OR equivalent work experience. At least one year of supervisory experience managing help desk staff. 5 to 7 years of hands-on IT experience, including: At least 5 years of experience with local and remote desktop, laptop and printer support in a service desk and desk side support environment. At least 5 years of experience supporting Windows server, Exchange and AD environments. At least 5 years of experience in a network support role with TCP/IP networking.   Required Skills, Knowledge and Abilities: Strong knowledge and experience with Windows 7 Professional and better, Office 2010 and better, and Mac OS 10 and better. Solid understanding and experience with PC and Macintosh hardware, software and peripherals. Strong knowledge of TCP/IP, DHCP and DNS for troubleshooting purposes. Strong Active Directory, group policy, SMS and SCCM experience. Strong hands-on experience with imaging and other automation tools for Windows and Mac. Strong problem-solving skills; the ability to research problems independently using multiple resources and develop practical solutions. Interpersonal skills; active listening, ability to convey ideas, facts, and technical information, accurately, thoroughly in a manner easily understood by non-technical people.  Patience to repeatedly instruct people on the steps to take to solve computer problems. Ability to be fully productive while working independently and with minimal supervision. Excellent and efficient multitasking ability on multiple time-sensitive projects at any given time. Excellent planning and organizational skills. Open to learning and applying new technologies and skills to further develop while advancing the needs of the organization. Good written communication skills for everyday business communication and documentation. Ability to handle a changing flow of issues and information and exercise patience and professionalism during stressful situations. Must have a strong customer satisfaction / service focus. Ability to troubleshoot local and remote network, VPN, and Microsoft Remote Access connections from the network client side. Ability to respect confidentiality and protect security of company confidential information. Ability to establish and maintain positive working relationships with all levels of fellow employees to achieve common goals.   Preferred Skills and Experience: Prior work experience supervising direct reports. Radio, content production, broadcast environment and/or IP-based audio experience. CCNA, CompTIA A+ / Network, MCSE or similar certifications.   Reporting To This Position:   Technology Support Specialist   Physical Demands and Working Conditions: Must be able to perform the essential duties of the position with or without reasonable accommodation. Some travel to remote bureaus / desks and St. Paul, MN will be required. Must be able to be on call 24/7/365 and work non-scheduled hours, with 24-hour transportation. Physical Demands:  Required to move about in an office environment and sit for extended periods of time. Required to move about in the community. Reach with hands and arms. Required to work outdoors at times. Frequent use of hands for data entry/keystrokes and simple grasping. Required to lift up to 50 pounds. Working Conditions:  Moderate noise level. Occasional exposure to prevalent weather conditions.   Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.
American Public Media Pasadena, CA, USA Administration / Clerical
Jul 10, 2019
SCPR is a national leader in public service journalism and civic engagement, producing more local news and public affairs programming than any other public radio station in the country. The Senior Vice President of Development ("SVP") has the exciting opportunity to partner with a new and visionary President and CEO to lead all fundraising efforts and to reinvigorate SCPR's $55 million capital campaign. This person will leverage the energy and excitement surrounding Herb Scannell's hire and be inspired and motivated to serve on the executive management team during this pivotal and exciting time of transformation and growth at SCPR. The SVP will also oversee annual development, drive campaign operations in partnership with the Board of Trustees, collaborate with senior leadership on strategic priorities for the organization, and manage a development team of twenty-two. The SVP is responsible for developing the vision, strategies and tactics for all fundraising initiatives; and philanthropic fundraising for SCPR. The SVP is accountable for the leadership, management and successful achievement of the annual and long-term goals for the membership, major gifts, foundations and planned, annual fundraising events and corporate giving departments. The SVP is active in the community, building relationships with top donors and community leaders to advance the organizational goals and realize a new level of philanthropic success for the organization. CRM being a key part of our strategy to grow our audiences, the SVP will work closely with other key stakeholders to continue the development of a unified vision for the CRM system. Key Responsibilities: Fundraising Leadership Determine and articulate the vision for all Development activities. Develop, implement and evaluate annual and multi-year goals and strategies for the Development team and individual staff members designed to maximize financial support. Develop and oversee the implementation of a comprehensive, diversified and integrated development process leading efforts to dramatically increase revenue. Partner with the CEO to road map the philanthropic pathway for SCPR. Create new strategies to increase and diversify revenue, including but not limited to an increase in number of both donors and giving per donor. Also maximize revenue relative to audience. Oversee the development of strategic objectives to grow audiences and drive membership revenue from multiplatform activities. Ensure all development strategies and work incorporate and maximize the use of CRM data. Act as the champion for the optimized use of our CRM data and system. Develop, implement, monitor, and assess fundraising and gift-processing policies. Ensure all development efforts are well-coordinated locally and with SCPR core services. Serve as a staff representative to the SCPR board development, governance and capital campaign committees. Manage select donor portfolio, including individuals, foundations and corporations. Develop and sustain relationships with major donors; maintain and upgrade their financial support. Cultivate, solicit and steward top prospects. Oversee and strategize with President regarding his donor portfolio. Build relationships with board members and strategize with board on ways to maximize their participation to advance the mission of SCPR. Explore, research and plan new philanthropic opportunities. Prepare oral and written reports to the Board of Trustees. Management Develop and participate in new strategic initiatives to further the success of SCPR. Collaborate with division leaders on cross-department initiatives; serve as the liaison to other departments within the company. Participate as member of senior staff team that supports the President and Board on development and implementation of strategic plan. Directly work with the Board on recruitment and governance. Prepare and monitor the annual development budget; oversee revenue and expenses, projections and forecasting. Hire, supervise, train and manage direct staff through coaching, mentorship, performance meetings and on-going feedback. Foster a creative and productive work environment. Lead and mentor the staff and regularly identify and recruit a diverse workforce for the Development Division. Other Coordinate with public broadcasting leaders: APM, NPR and other public broadcasting stations on best practices and opportunities for collaboration. Collaborate with other department managers, both at SCPR and APM, on pan-organization issues. Other special projects as assigned. Core Competencies : Inspired and driven by SCPR's mission and audiences, the SVP will be a collaborative, nimble and accomplished fundraising leader, working closely with the President and CEO and Board on envisioning and executing a strategic development plan aimed towards expanding SCPR's reach and impact. This leader will have a track record of success of building meaningful and trusted relationships with high-capacity donors in a sophisticated environment, deeply knowledgeable of the philanthropic community throughout the Greater Los Angeles region. Successful candidates will have a minimum of 10 years of leadership/fund development experience, and a minimum of 5 years of management experience. The ideal candidate will have experience driving all major fundraising functions and strategy, cultivating and stewarding a portfolio of six-figure donors, leading capital campaigns, achieving aggressive annual fundraising goals, and collaborating and managing a team. A bachelor's degree is required, along with notable continuing education in the development and/or marketing fields; an advanced degree is preferred and/or CFRE or ACFRE designation preferred. The ideal candidate will also have the following professional competencies and personal characteristics: Strategic Leadership:  The Senior Vice President of Development will be a strategic and visionary leader who can articulate and execute a vision for SCPR's current campaign and next fundraising chapter to internal and external stakeholders. This leader will have extensive experience in the strategic development of a major giving campaign and demonstrated successful execution of a campaign from launch to completion. This person will work with other senior leaders in the organization to ensure that SCPR's organization-wide strategic vision is reflected in its fundraising strategy. This entrepreneurial leader will have the ability to implement clear, action-oriented, innovative and bold fundraising strategies aimed at diversifying the organization's funding base. Fundraising Expertise and Campaign Experience:  This fundraising expert will bring a demonstrated track-record of accomplishments in fundraising and possess comprehensive experience in the development field, including membership, major gifts/principle giving, foundations and government grants, data management, budget administration, marketing, and communications. The SVP will drive the organization's ongoing $55 million capital campaign, bringing in fresh ideas and cultivating new donors to reenergize the campaign's efforts. The SVP will be a flexible and self-motivated team player who will strategically partner with and support the President and CEO, Board of Trustees, executive management team and development staff in identifying fundraising opportunities and strategies. With poise and gravitas, they will anticipate, understand, and respond to the needs of donors to meet and exceed expectations.   Effective Management and Organizational Development Skills:  The Senior Vice President will be responsible for managing the development, membership, and major gifts/institutional giving teams. This person will need to build relationships across teams and work collaboratively with people throughout the SCPR organization. The SVP will be a decisive, results-oriented leader with a collegial, team-oriented working style. They will have a proven record of visible and effective management and the demonstrated ability to build, nurture, motivate and retain a team of professional fundraisers that is focused on impact, excellence, accountability and efficiency. The SVP will empower and cultivate staff thorough active and effective communication as well as honest and constructive feedback and delegation. The SVP must have a high level of cultural competency and promote diversity, equity, and inclusion in the workplace. Relationship Building and Exceptional Communication Skills:  This leader will be a confident and articulate communicator with the ability to advocate for innovative content with a traditional donor base. The SVP will be a charismatic, high-energy leader who can connect and engage with all constituents and successfully convey SCPR's objectives and goals. The Senior Vice President will be skilled at building and sustaining excellent relationships at multiple levels with varied constituencies including members of the Board of Trustees, committees, donors, the executive team, development team, other staff members, and other radio professionals throughout the public radio community. With an inherent ability to listen, think, and respond effectively to a variety of inquiries and challenges, they will be able to remain firm and steady in delicate situations and in high-level strategic discussions. Passion for the Mission:  The Senior Vice President for Development will embrace and have a genuine passion for the mission of Southern California Public Radio. The SVP must be able to authentically communicate the values of the organization and effortlessly embody the importance of strengthening the civic and cultural bonds of Southern California and its diverse audience. The ideal candidate will embrace SCPR's culture while continuously innovating and helping expand the brand and reach of the organization. The SVP will be an empathetic leader, treating others with respect. Technological Savvy:  The Senior Vice President of Development will harness the power of technology to streamline fundraising operations, identify new forms of donor engagement, and improve cross-organizational communications and practices. The SVP should have extensive working knowledge of Windows-based software and strong donor management software skills. The ideal candidate will be able to utilize the existing software, while exploring additional technological tools and instruments that better align with organizational best practices.   Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.
American Public Media Pasadena, CA, USA Development