Chrysalis

Chrysalis is a nonprofit organization in Los Angeles dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment.

 

Each client in this program enrolls in on-site job training classes and receives job readiness services including search strategies, resume writing, and interview preparation. Clients also receive on-site support services such as telephone and fax access, voicemail, a message center, clothing and transportation for interviews, and a temporary address for contact information by prospective employers. Clients work closely with their Employment Specialist to construct an individualized employment plan to pursue short- and long-term goals and receive referrals for housing, child-care and/or health services.

 

Since 1984, Chrysalis has assisted over 58,000 individuals, providing them with a hand-up, rather than a hand-out at three centers located where pockets of poverty are most pervasive: Skid Row in Downtown Los Angeles, Santa Monica, and the San Fernando Valley.

Jun 12, 2019
Chrysalis is growing and we are adding to our HR team! In close partnership with the Director of Human Resources, the HR Generalist/Business Partner is responsible for managing an employee-oriented company culture that emphasizes a high level of engagement, quality, continuous improvement, employee retention and development, and high performance. The HR Generalist delivers in the following functional areas: recruiting and staffing; benefits administration, employee onboarding, and development.   Duties and Responsibilities to include but not limited to: Recruiting & Staffing: Build and maintain relationships with leaders internally and externally for networking and referrals. Manage full life-cycle recruitment process for all open positions assigned. Coordinate the candidate and hiring manager feedback process. Provide weekly status report regarding filled, pending, in-process, and posted requisitions. Anticipate and communicate hiring roadblocks in advance and proactively remove obstacles. Train hiring managers on best practices for talent acquisition, interviewing and candidate assessment. Employee Onboarding: Manage and facilitate staff onboarding with key stakeholders and expand scope and quality of current process. Oversee new hire life cycle; new hire packets, background checks, ensure compliance with USCIS Form I-9 Employment Eligibility Verification. Work closely with Training Coordinator to build out onboarding throughout the organization. Benefits Administration: Research, analyze, evaluate, and administer corporate benefit plans and programs. Oversee development, updates and distribution of benefits communications. Serves as one of the primary open enrollment project team members and new employee benefits orientation meetings. Ensure compliance with federal, state, and local regulatory requirements, including FMLA, CFRA, PDL, ADA Employee Engagement: Create lasting professional relationships with employees of all levels and aspects of the company, cultivating mutual trust and respect, through focus groups, employee surveys, new hire check-ins, and exit interviews. Provide a high level of customer service by responding to daily inquiries relating to company policies, programs and procedures. Collaborate with cross-functional teams to identify and implement regular enhancements to engagement programs as part of continuous improvement efforts. Competencies: Communication Ethical Practice Cultural Awareness HR Expertise Relationship Management Benefits Administration Recruiting and Talent Management LOA Expertise Qualifications Minimum 3 years’ experience in HR, Recruiting, Benefits, Employee Relations or similar roles. College Degree or equivalent. Proficiency with HRIS systems, Google Suite and MS Office (Word, Excel, Powerpoint, Outlook) Understanding of state and federal laws. EEO, ADA, FMLA, ERISA, DOL, OSHA. Excellent oral and written communication and interpersonal skills. Strong attention to detail and accuracy. Professional, personable, high energy and customer service-oriented. Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision. Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy. Ability to work effectively with a wide variety of individuals with competing priorities. Committed to daily attendance and punctuality. Adept at problem-solving, including being able to identify issues and resolve programs in a timely manner Possess a deep commitment to social services and Chrysalis’s organizational mission. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Human Resources
Jun 12, 2019
Chrysalis is hiring for a  Senior Operations Manager ! This position manages a team of staff and oversees the customer relationships of one-third of our Works contracts. With half of their time spent at the contract site, this position conducts quality assurance and ensures operational efficiency. We are looking for someone who is dedicated to delivering our programmatic initiatives and energized by a consistently changing and fast-paced environment. The Senior Operations Manager for the Chrysalis Enterprises Works Program is responsible for day-to-day operations of a $9+M social enterprise and largest professional Business Improvement District (BID) street maintenance business in Southern California. This position is both an operations role (representing Chrysalis at customer meetings, managing office and contract-level staff, coordinating contract needs, etc.) and a programmatic role (providing on-the-job feedback, mentoring Works Supervisors and client workers, developing professional training, etc.). This position works closely with staff in all departments of Chrysalis, especially Client Services (e.g., client case managers). Duties and Responsibilities to include but not limited to: Account Management and Customer Service Serve as the face of Chrysalis Enterprises for our customers, district business owners, and other stakeholders by delivering consistently high levels of customer service. Proactively identify service issues in each district before the customer brings it to the organization’s attention. Develop customer billing rates and budgets in line with departmental objectives and business needs. Maintain records of executed contracts and ensure customers are billed accurately Provide support in preparing service proposals for new contracts and businesses. Operational Effectiveness Oversee the operations of our maintenance contracts to ensure that we meet or exceed all contractual obligations. Manage a variety of Chrysalis Enterprises office staff and contract-level Supervisors. Evaluate and identify areas for improvement in operational processes and assist staff in executing the necessary procedural adjustments for optimal efficiency. Ensure the safety of all workers and that work is performed in compliance with OSHA and best practice standards. Identify leadership potential and assist in developing training to build and maintain a pool of lead workers. Develop and enforce policies and procedures within Works that are consistent with established CE standards. Client Support and Guidance Use discretion to consistently apply HR policies and guidelines. Oversee the training process for Works transitional clients. Work closely with Works contract-level Supervisors to provide appropriate, timely and meaningful feedback, advice and mentorship to client workers. Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to respective Client Services and to HR staff. Balance the business needs of the social enterprise with the service needs of the clients. Adhere to all Chrysalis Enterprises policies and procedures. Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Act as a liaison between Chrysalis Enterprises and other Chrysalis departments. Other duties as assigned. Qualifications Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience. Bachelor’s degree or equivalent experience required. Excellent organization and time management skills. Excellent verbal and written communication skills. Self-starter with “can do” attitude and takes initiative. Excellent problem solving and analytical thinking skills. Must be able to relate to and work well with teammates, customers and Chrysalis’ client population. Demonstrated knowledge of best and compliant employment practices. Willingness to be on call 24/7, depending on business needs. Ability to work simultaneously on multiple (often unrelated) projects. Computer literacy required. Must be proficient in Internet research, Microsoft Office programs and be willing to learn other applications as needed. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Programs
Jun 12, 2019
The Database Coordinator plays a key role in supporting the operational systems of the Development and Communications department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising and communications functions across the department and the organization.  The position is responsible for the management of critical donor data contained in Raiser’s Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development and management of new and ongoing operational protocol(s).  This position also manages daily gift processing, data entry, and other administrative functions. Additionally, this position serves as the primary conduit to the accounting department for monthly reconciliations. The Coordinator will also work closely with the Development Team, providing timely and efficient support necessary to ensure donor relations needs are met.   Duties and Responsibilities to include but not limited to: Raiser’s Edge donor database –  manage and keep data clean and updated by following set data entry protocols, expanding notes, removing duplicate records, tracking individual relationships, and running queries and exports. Develop and implement data entry standards, procedures, and best practice guidelines and ensure adherence to these standards throughout the department Database cleanup – perform regularly calendared audits and cleanup projects to maintain database consistency and integrity Monthly status reports and recommendations – design and implement database queries and data exports to analyze giving trends and outcomes for departmental use; work with the Manager of Major Gifts to develop monthly status reports and recommendations Mailing lists – prepare and manage all mailing and emailing lists from Raiser’s Edge, using historical data analysis to make recommendations for the target audience and giving strings Major gifts support –  assist with donor stewardship programs, including prospect research, data analysis to determine the effectiveness of focused efforts, and special correspondence with active prospects Donor correspondence – prepare and write key donor correspondence, including acknowledgment letters Appeal processing and special gift promotions – manage appeal processing and special gift promotions; oversee specialty donor mailings and honorarium gifts Attend training and seminars to keep skills current – analyze current practices and procedures and implement process improvement where necessary Manage donation process – oversee daily gift entry into the database, the transmittal of payments and payment information to accounting, and processing of acknowledgment letters; track invoice pledges and other special gifts Oversee the weekly, monthly, and year-end gift reconciliation with Finance Provide key support for fundraising events Other duties as assigned Qualifications Commitment to the organizational mission and sensitivity to the needs of low-income and disenfranchised populations Bachelor’s degree from an accredited four-year college or equivalent experience required 1-2 years previous development, administrative, and/or service experience in a nonprofit organization preferred Knowledge of Raiser’s Edge preferred Excellent interpersonal, written, and verbal communication skills Computer skills: Microsoft Word, Excel, PowerPoint Detail-oriented, highly organized; able to set and meet goals and deadlines Strong multitasking and problem-solving skills Professional attitude; team player; able to collaborate to set and meet team goals and deadlines Ability to exercise considerable judgment and discretion in establishing and maintaining confidentiality and good working relationships Valid California Driver’s license and reliable means of transportation Ability and willingness to work occasional evenings and weekends Strong data analysis, organizational, communication, administrative, and computer skills required Ability to handle multiple tasks under pressure without losing productivity or attention to detail Strong commitment to confidentiality This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Information / Web
Jun 12, 2019
The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization.  As part of the management team, the PM models and supports staff in delivering high-quality employment services to the hundreds of homeless and low-income individuals who come through our doors every day. The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring and coaching other team members; establishing best practices; and managing and delivering complex programs. The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.   Duties and responsibilities to include, but not limited to: Train, Mentor & Manage Staff to Deliver Exceptional Services Manage growing team consisting of Employment Specialists, who function as our clients’ primary case manager, and other staff who are in front-line, direct service, roles. Support staff in focusing on program metrics and outcomes and support site in reaching team goals.  Actively utilize various program reports and tools to help staff manage caseloads. Track and monitor program data. Analyze trends of client service delivery use. Help create data informed annual goals for the site. Meet with staff regularly to discuss data, provide training and support engagement and professional development.  Provide support and guidance on how to address difficult client situations, frequently delivering direct services to clients in difficult situations. Provide support in onboarding new team member across the organization.  Foster Strong Client, Colleague, and Partner Relationships Address time-sensitive client issues, including de-escalation, conflict management and mediation, supporting staff in maintaining a safe workplace. Participate in committees and working groups in support of organization’s Strategic Plan. Act as liaison for in-house partners, such as the On-Site Counselor and Legal Aid Fellows. Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations. In coordination with Site Director and management team, provide support around various administrative responsibilities, quality assurance, training staff about Service Point or other tasks, preparing reports such as the SHORE report, etc. Support interaction and communication with Chrysalis Enterprises (CE), including helping to manage special projects and grants. Coordinate regular collection of client success stories and serve as liaison with Development & Communications Department to identify timely and relevant client stories/speakers. Meet with clients and staff to mediate and resolve client grievances, and create appropriate and relevant restorative plans for CE workers. Provide back-up support for services across the organization, including leading classes, conducting one-on-one interview/resume services, and meeting with clients as part of transitional employment program requirements.   Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts. Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals. Shadow staff delivery of services on a regular basis, providing support and ensuring consistent delivery of the program. Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process. General Duties Adhere to all Chrysalis policies and procedures. Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Other duties as assigned. Job Skills & Qualifications: Interest in, experience working with, and sensitivity toward the Chrysalis client population. Bachelor’s degree or equivalent experience required. Minimum 3-5 years’ experience in social service work or related field, including management experience. Bilingual (English and Spanish) preferred.  Excellent verbal, written, communication, organization and time management skills. Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions. Facility for data and statistics, including comfort with spreadsheets and database programs. Demonstrated team player with a clear understanding of team dynamics. High level of proficiency in online research and software applications including: Microsoft Office Suite and Internet required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. , Thrive in high-paced, demanding environment. Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines. Car, valid driver’s license and insurance required. Ability to lift 25 pounds. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Programs