Chrysalis

Chrysalis is a nonprofit organization in Los Angeles dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment.

 

Each client in this program enrolls in on-site job training classes and receives job readiness services including search strategies, resume writing, and interview preparation. Clients also receive on-site support services such as telephone and fax access, voicemail, a message center, clothing and transportation for interviews, and a temporary address for contact information by prospective employers. Clients work closely with their Employment Specialist to construct an individualized employment plan to pursue short- and long-term goals and receive referrals for housing, child-care and/or health services.

 

Since 1984, Chrysalis has assisted over 58,000 individuals, providing them with a hand-up, rather than a hand-out at three centers located where pockets of poverty are most pervasive: Skid Row in Downtown Los Angeles, Santa Monica, and the San Fernando Valley.

Aug 15, 2019
The Assistant Vice President, Program Operations (AVP) leads a growing staff across multiple Chrysalis centers to provide clients with the resources and skills they need to get ready for, find, and keep a job. The AVP will work closely with the VP, Program Operations to maintain a consistently high standard of program delivery and outstanding client and staff experience across all sites. The AVP will oversee multiple Chrysalis program offices beginning with Santa Monica, San Fernando Valley, and Orange County; leading, training, and supporting staff to achieve program outcomes and working closely to ensure collaboration with all Chrysalis departments. Duties and Responsibilities include but are not limited to: Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives Provide effective internal leadership and stewardship of Chrysalis programs, being actively involved in all programs and services. Align staff and all other resources to most efficiently and effectively achieve Chrysalis programmatic objectives. Support development of program policies, rules, protocols, handbooks, and forms for all program components. Take leadership role in migration to new case management database. Participate in organization-wide working groups, ensuring that the perspective of all staff members and sites is represented and considered. In conjunction with the Senior Leadership, develop annual outcome goals and budget and ensure staff meets or exceeds outcome targets. Assist in the development and monitoring of program reports, evaluations, and other data collection (quantitative & qualitative). Work collaboratively with other departments, including: Chrysalis Enterprises to ensure grant requirements are met and program delivery to the clients is consistent and seamless between the two departments. Development & Communications to respond to and comply with grants, identify and secure clients to be profiled/featured in publications and events, etc. External Relations to identify resources for clients and promote Chrysalis services to new clients, including representing Chrysalis at community meetings Train, Mentor & Manage Staff to Deliver Exceptional Service to Clients and Colleagues Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agencys overall goals. Develop annual program plans and goals including objectives, strategies, and specific targets. Monitor client databases and other performance tracking tools, working closely with the Director of Program Data. Develop and foster a culture of engagement, innovation, support, transparency, and accountability. Work closely with full Client Services management, including mentoring other Site Directors, to deliver best-in-class staff meetings and trainings, in addition to consistent application of processes and programming. Develop comprehensive annual training program plan in collaboration with HR/training department to include case conferences, Client Services team trainings, and organization-wide initiative content. Manage staff to maintain electronic case management database (ServicePoint), updated in accurate and timely manner. Support staff in addressing client grievances in timely manner. Contribute to Organization and Sector as Agency Leader Promote culture of collaboration and initiative supporting a positive work experience for all employees. Identify opportunities and proactively provide suggestions to refine and improve all aspects of program delivery, including those in support of goals outlined in the Chrysalis 5-Year Strategic Plan. Work closely with the Board of Directors, attending meetings of the Program Committee. Play a leadership role in organization-wide Diversity, Equity, and Inclusion efforts. Deliver presentations on Chrysalis to variety of stakeholders, both as part of Chrysalis site visits and broader community meetings. Coordinate delivery of contractor programming, including on-site counseling and legal aid partners. Provide tours of the site and represents Chrysalis to area stakeholders. Build and maintain relationships with various partner agencies and service providers. Assist in the recruitment, training, and support of volunteers, including providing support during Corporate Day of Service Events. General Duties Manage facility in partnership with administrative staff. Adhere to all Chrysalis policies and procedures. Support the Chrysalis Mission, Vision and Values. Other duties as assigned.   Qualifications Interest in, experience working with, and sensitivity toward the Chrysalis client population. Bilingual (English & Spanish) a plus. Bachelor’s degree preferred or Minimum 3-5 years in program delivery or equivalent experience with increasing management experience. Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. Exceptional customer service and interpersonal skills, including the ability to use tact and diplomacy in all interactions. Ability and willingness to work occasional evenings and weekends. Facility for data and statistics, including comfort with spreadsheets and database programs. High level of proficiency in software applications including, Microsoft Office Suite, Internet, and Google programs required. Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. Car with valid driver license and insurance required. Excellent written, verbal communication, organization, and time management skills. Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines. Thrive in high-paced, demanding environment. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Programs
Aug 15, 2019
Chrysalis is hiring for a  Senior Operations Manager ! This position manages a team of staff and oversees the customer relationships of one-third of our Works contracts. With half of their time spent at the contract site, this position conducts quality assurance and ensures operational efficiency. We are looking for someone who is dedicated to delivering our programmatic initiatives and energized by a consistently changing and fast-paced environment. The Senior Operations Manager for the Chrysalis Enterprises Works Program is responsible for day-to-day operations of a $9+M social enterprise and largest professional Business Improvement District (BID) street maintenance business in Southern California. This position is both an operations role (representing Chrysalis at customer meetings, managing office and contract-level staff, coordinating contract needs, etc.) and a programmatic role (providing on-the-job feedback, mentoring Works Supervisors and client workers, developing professional training, etc.). This position works closely with staff in all departments of Chrysalis, especially Client Services (e.g., client case managers). Duties and Responsibilities to include but not limited to: Account Management and Customer Service Serve as the face of Chrysalis Enterprises for our customers, district business owners, and other stakeholders by delivering consistently high levels of customer service. Proactively identify service issues in each district before the customer brings it to the organization’s attention. Develop customer billing rates and budgets in line with departmental objectives and business needs. Maintain records of executed contracts and ensure customers are billed accurately Provide support in preparing service proposals for new contracts and businesses. Operational Effectiveness Oversee the operations of our maintenance contracts to ensure that we meet or exceed all contractual obligations. Manage a variety of Chrysalis Enterprises office staff and contract-level Supervisors. Evaluate and identify areas for improvement in operational processes and assist staff in executing the necessary procedural adjustments for optimal efficiency. Ensure the safety of all workers and that work is performed in compliance with OSHA and best practice standards. Identify leadership potential and assist in developing training to build and maintain a pool of lead workers. Develop and enforce policies and procedures within Works that are consistent with established CE standards. Client Support and Guidance Use discretion to consistently apply HR policies and guidelines. Oversee the training process for Works transitional clients. Work closely with Works contract-level Supervisors to provide appropriate, timely and meaningful feedback, advice and mentorship to client workers. Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to respective Client Services and to HR staff. Balance the business needs of the social enterprise with the service needs of the clients. Adhere to all Chrysalis Enterprises policies and procedures. Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics. Act as a liaison between Chrysalis Enterprises and other Chrysalis departments. Other duties as assigned. Qualifications Minimum 1-3 years in program delivery, administrative duties, and/or customer service experience. Bachelor’s degree or equivalent experience required. Excellent organization and time management skills. Excellent verbal and written communication skills. Self-starter with “can do” attitude and takes initiative. Excellent problem solving and analytical thinking skills. Must be able to relate to and work well with teammates, customers and Chrysalis’ client population. Demonstrated knowledge of best and compliant employment practices. Willingness to be on call 24/7, depending on business needs. Ability to work simultaneously on multiple (often unrelated) projects. Computer literacy required. Must be proficient in Internet research, Microsoft Office programs and be willing to learn other applications as needed. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.  
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Programs
Jul 26, 2019
Chrysalis is growing and we are adding to our HR team! In close partnership with the Director of Human Resources, the HR Generalist/Business Partner is responsible for managing an employee-oriented company culture that emphasizes a high level of engagement, quality, continuous improvement, employee retention and development, and high performance. The HR Generalist delivers in the following functional areas: recruiting and staffing; benefits administration, employee onboarding, and development.   Duties and Responsibilities to include but not limited to: Recruiting & Staffing: Build and maintain relationships with leaders internally and externally for networking and referrals. Manage full life-cycle recruitment process for all open positions assigned. Coordinate the candidate and hiring manager feedback process. Provide weekly status report regarding filled, pending, in-process, and posted requisitions. Anticipate and communicate hiring roadblocks in advance and proactively remove obstacles. Train hiring managers on best practices for talent acquisition, interviewing and candidate assessment. Employee Onboarding: Manage and facilitate staff onboarding with key stakeholders and expand scope and quality of current process. Oversee new hire life cycle; new hire packets, background checks, ensure compliance with USCIS Form I-9 Employment Eligibility Verification. Work closely with Training Coordinator to build out onboarding throughout the organization. Benefits Administration: Research, analyze, evaluate, and administer corporate benefit plans and programs. Oversee development, updates and distribution of benefits communications. Serves as one of the primary open enrollment project team members and new employee benefits orientation meetings. Ensure compliance with federal, state, and local regulatory requirements, including FMLA, CFRA, PDL, ADA Employee Engagement: Create lasting professional relationships with employees of all levels and aspects of the company, cultivating mutual trust and respect, through focus groups, employee surveys, new hire check-ins, and exit interviews. Provide a high level of customer service by responding to daily inquiries relating to company policies, programs and procedures. Collaborate with cross-functional teams to identify and implement regular enhancements to engagement programs as part of continuous improvement efforts. Competencies: Communication Ethical Practice Cultural Awareness HR Expertise Relationship Management Benefits Administration Recruiting and Talent Management LOA Expertise Qualifications Minimum 3 years’ experience in HR, Recruiting, Benefits, Employee Relations or similar roles. College Degree or equivalent. Proficiency with HRIS systems, Google Suite and MS Office (Word, Excel, Powerpoint, Outlook) Understanding of state and federal laws. EEO, ADA, FMLA, ERISA, DOL, OSHA. Excellent oral and written communication and interpersonal skills. Strong attention to detail and accuracy. Professional, personable, high energy and customer service-oriented. Ability to be flexible, meet deadlines, establish priorities, and work independently with limited supervision. Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy. Ability to work effectively with a wide variety of individuals with competing priorities. Committed to daily attendance and punctuality. Adept at problem-solving, including being able to identify issues and resolve programs in a timely manner Possess a deep commitment to social services and Chrysalis’s organizational mission. This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer. No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.
Chrysalis Downtown Los Angeles, Los Angeles, CA, USA Human Resources