The Trevor Project

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

 

On May 7, Google announced that The Trevor Project is one of 20 organizations that will share $25 million in grants from Google.org, credit and consulting from Google Cloud, and coaching by Google’s AI experts as a grantee of the Google AI Impact Challenge. The Google AI Impact Challenge was an open call to nonprofits, social enterprises, and research institutions from around the world to submit their ideas to use AI to help address societal challenges. Over 2,600 organizations applied.

Jul 11, 2019
  Working alongside a team of supervisors in our New York or Los Angeles, the Crisis Services Digital Supervisor is primarily responsible for supervision of TrevorText and TrevorChat, our life-saving digital crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users. Who you are:    Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world  Action-oriented.  You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them   Not easily shaken.  You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting  Experienced professional.  You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting. (Letters after your name are a plus)  Organized and efficient.  You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them  Flexible.  Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!  Grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged  Team player.  You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers  Fun . The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too    What you’ll do:    Directly supervise counselors on our digital crisis services as they respond to text and chats from and provide crisis intervention counseling to LGBTQ young people nationwide  Provide constructive and supportive feedback to volunteer counselors as they support LGBTQ youth in crisis   Assist with special projects, administrative tasks and mandated reporting as needed  Conduct occasional trainings for our counselors so they can become even more inspiring and effective     Benefits:    Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) including summer Fridays  Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)  Fun office environment and passionate team. It’s NBD around here if Jonathan VanNess or Imagine Dragons drops by our office  The Trevor Project is an equal opportunity employer  Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day Your Application: We're excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.  
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
The Crisis Services Manager of Digital Counselors is responsible for overseeing 15-25 part-time staff located throughout the country who directly support LGBTQ youth reaching out to Trevor’s digital crisis services as well as the hundreds of volunteer counselors who give their time to support youth in crisis. This includes overseeing day-to-day operations involving the staff and quality assurance. The Manager will be focused on managing and improving the volunteer experience to increase retention, quality of care, and satisfaction. This person will work with other managers and organization leaders to continually improve The Trevor Project’s crisis services programs. As needed, the manager will also fulfill responsibilities typically covered by other staff, such as serving as the on-call consult, supervising digital shifts, supporting counselor trainings and filing mandated reports.       Who you are:     Role model and leader.  You are a dedicated mentor and compassionate leader for your staff and colleagues alike. You have experience managing people and tasks (including remotely) and can inspire others to do their best work   Operations guru.  You’re not phased by complex operations with interdependent parts. You have demonstrated success running efficient and effective operations   Action-oriented.  You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them    Not easily shaken.  You can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting   Empathetic.  Your care for the safety and well-being of our staff and the youth we serve shines through everything you do   Self aware.  You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged   Organized and efficient.  You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them   Flexible.  Our crisis services programs are 24/7, so we need life-savers who are able to sometimes work late nights or early morning. Coffee/tea lovers are welcome!   Team player.  You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback    Tech savvy.  You have significant experience working with technology and have a digital-first mindset. You know how to work with both tech and product teams to achieve world-class results   Upbeat and fun.  You are overflowing with positive energy and you make people around feel happy just by you being you. The work we do is serious but we know how to have a good time and you should too   Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world   Fun.  The work we do is serious but that doesn’t mean we don’t have fun. We know how to have a good time and you should too       What you’ll do:     Manage and coach a staff of 15-25 remote crisis workers who directly support LGBTQ youth in crisis as well as managing a large number of volunteer counselors   Oversee the volunteer experience for digital counselors, including retention, quality, and engagement    Oversee scheduling of crisis workers and hundreds of volunteer counselors to ensure coverage on our life-saving services   Work with crisis services team and organizational leaders to ensure crisis workers are performing at a high level and incorporating best practices into their work   Communicate with other managers and leadership to ensure crisis workers are performing all additional tasks expected on their shifts   Analyze data and lead innovations to improve Trevor’s crisis services operating model   As needed, cover responsibilities within crisis services, such as serving as the on-call consult, directly supervising digital shifts, supporting counselor trainings, and filing mandated reports       Benefits:     Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and summer Friday’s    Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)   Fun office environment and passionate team. It’s NBD around here if Jonathan Van Ness or Imagine Dragons drops by our office   The Trevor Project is an equal opportunity employer   Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day       Your Application:    We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.     
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
The Press Secretary is a role that will play a key role in advancing Trevor’s mission to save the lives of LGBTQ youth by managing mission-critical elements of the organization’s external relations with the media. The Press Secretary will support the daily operation of the department and establish both a proactive and reactive strategy, across public affairs, media relations, speaking engagement coordination, contact database management, media monitoring, developing public information collateral, and maintaining a cohesive voice for the brand’s internal and external communications. In collaboration with the communications team, ultimately, they will assist with overseeing Trevor’s communications strategy and deepening its impact.  Who you are     Creative.  You think outside the box and think of what others wouldn’t      Culturally Attuned.  You are up-to-date with what’s going on amongst all of our audiences. You understand what they care about and what news or media is relevant to them      Succinct . You know how to boil down long copy to its essence without losing its impact      Detail-oriented.  You are a stickler for grammar, and would not let something go out to our full audience with a typo in it      Action-oriented.  You know how to get things done and are quick to capitalize on new opportunities as they emerge. You love to set challenging goals and then develop plans to deliver and achieve them       Big picture thinker.  You think strategically and love to brainstorm big bold ideas. You look at the way things are and then imagine 20 ways they can be improved      Organized and efficient.  You know how to manage complex projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them      Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world      Fun.  The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too           What you’ll do     Brings at least 2 years of professional experience working in media relations       Lead the Advocacy & Government Affairs department’s media outreach efforts around programs supporting federal and state legislation that protect the rights of LGBTQ young people      Collaborate with marketing, development, and crisis services teams to draft program specific press materials, including news releases, media alerts, public statements, and other written support as assigned      Research, pitch, and maintain relationships with media. Schedule press interviews, coordinate film crews and credential needs, as well as update the media contact database and website’s Press Room      Compile clip reports from campaigns and events      Apply for relevant awards and speaking engagements, and draft talking points for speeches, conferences, panels, and interviews       Cultivate and maintain relationships with third party vendors and firms in support of delivering public relations services      Help manage the division’s internship program, including hiring, job duties, evaluation and overseeing daily tasks      Work alongside our Head of Communications to ensure internal and external communications adhere to style guide       Assist in the maintenance of the organization’s marketing calendar           Benefits     Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays      Comprehensive health insurance (we pay 100% of your premiums for medical, dental and life), including gender affirmation surgery      Fun office environment and passionate team. It’s NBD around here if Jonathan Van Ness or Imagine Dragons drops into our office      The Trevor Project is an equal opportunity employer      Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day           Your Application Please do not apply through our site for this role: Only applicants who apply through our search partner, On-Ramps will be considered. To be considered, please apply  here . Applications without cover letters will not be considered.   
The Trevor Project Los Angeles, CA, USA Marketing / PR
Jul 11, 2019
The Crisis Worker is primarily responsible for fielding calls on The Trevor Project’s Lifeline, a crisis intervention and suicide prevention phone line for LGBTQ youth. The shift operates between the hours of 10:30 pm - 5:00am PST daily, including weekends and holidays. Who you are:    Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world  Not easily shaken.  You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting  Clear Communicator.  You are good with your words and others enjoy speaking with you. You can communicate your thoughts clearly and succinctly. You understand that being a good communicator requires active listening Experienced and grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged  Organized and efficient.  You know how to manage multiple calls and reports. You can communicate clearly and concisely and are able to work with minimal supervision    Empathetic.  You care about the wellbeing of LGBTQ youth, and respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity and physical ability  Flexible.  Our lifeline program is 24/7, so we need life-savers who are willing and able to work late nights into the early morning. Coffee/tea lovers are welcome!  Team player.  You love collaborating. You dig learning from your peers. You’re great at getting/giving respectful and productive feedback from the Crisis Services Manager and fellow co-workers  Upbeat and Fun.  You are overflowing with positive energy and make people around feel happy just by you being you. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too   What you’ll do:    Field calls from and provide crisis intervention counseling to LGBTQ young people nationwide Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation  Work with high risk callers at risk for suicide, as well as provide co-counselor support to fellow Crisis Workers  Assist with special projects, administrative tasks, and mandated reporting, per the discretion of the Crisis Services Manager  Successfully complete mandatory Lifeline Training  Ability to work a 6 hour shift between the hours of 10:30pm and 5:00am PST, which includes a mandatory, unpaid 30-minute break, and have availability for 3 shifts a week including at least one weekend day (ideally 2)  Must also be available to work weekends and holidays   Benefits:    Fun office environment and passionate team  The Trevor Project is an equal opportunity employer  Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day   Your Application: We’re excited to hear from you! Our next training class is in July and you must be available July 20-21st and 27-28 for training. To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.  
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
The Director of Lifeline serves as the primary leader of The Trevor Project’s 24/7 crisis support line. Day-to-day responsibilities include leading the team and ensuring that we provide LGBTQ youth with high-quality and effective support. Long-term responsibilities include overseeing the performance and development of the Lifeline team (including staff and volunteers) and working with leaders both within the crisis services department and across The Trevor Project to drive innovation so the organization can serve even more youth. The Director will need to be a strong, tactical manager while also being an inspirational leader.       Who you are:      People person.  You love working with people and know how to excite them about our life-saving work. You understand the importance of volunteers and place a premium on customer service    Innovative.  You look at the way things are and then imagine 20 ways they can be improved. You’re always thinking about best practices in training and trends in tech to figure out how we can leverage these tools    Results- and data-oriented.  You are driven by results and informed by data. You operate with urgency and efficiency. You know how to identify problems and create informed and comprehensive strategies to make progress and get results    Clear communicator.  You can communicate clearly and concisely. You’re great at getting and giving respectful and productive feedback to the people working with you    Highly organized.  You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization     Collaborative.  You understand that the best way to meet and exceed goals is through outstanding teamwork    Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world    Fun.  The work we do is serious but that doesn’t mean we don’t have fun. We know how to have a good time and you should too         What you’ll do:      Manage and inspire a team and ensure they are accountable to team and organizational KPIs and metrics as we work to serve even more young people    Oversee priority projects, providing clear input on some and leading on others    Ensure professional development and continued engagement of all members of the Lifeline team    Work with other leaders and teams within crisis services on department-wide strategy and decision-making    Ensure the implementation of quality measures     Drive innovation as Trevor efficiently expands to serve even more youth at an even higher level of quality     Ensure the positive experience and the performance of the hundreds of counselors who are a linchpin of our life-saving work, including both crisis workers and volunteers    Ensure that the user experience for LGBTQ youth is consistent, high-quality, effective, and efficient     As needed, cover responsibilities within crisis services, such as serving as the on-call consult, directly supervising shifts, supporting counselor trainings, and filing mandated reports    Serve as the main point of contact with other teams, including: serving as the primary partner with the technology team, working directly with the training team to discuss trends and implications for counselor training, and working with the communications team to raise the public presence of this life-saving service    Represent The Trevor Project in speaking engagements, conferences, and in other educational spaces    Speak clearly and inspirationally about the life-saving work that we do at Trevor every day         Benefits:      Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and summer Fridays     Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision and life)    Fun office environment and passionate team. It’s NBD around here if Jonathan Van Ness or Imagine Dragons drops by our office    The Trevor Project is an equal opportunity employer    Meaningful work at an organization that is saving the lives of LGBTQ young people every day         Your Application:     We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.   
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
The Digital Training Coordinator is primarily responsible for the initial training and ongoing education of our volunteer crisis services counselors, staff crisis workers, and external partners. You will also provide real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users. Who you are: Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them Compassionate and experienced professional. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations. You have experience working in the mental or public health field and can thrive in a crisis care setting Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers Experienced and grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome! Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too What you’ll do: Coordinate year-round trainings for a high volume of volunteer counselors Conduct role-plays for trainees to reinforce the counseling skills taught throughout training Provide trainees with ongoing, concise and constructive written/verbal feedback Directly supervise and coordinate monitored shifts Coordinate, facilitate and support development of counselor in-services Respond to questions and requests from trainees and act as primary point of contact for all inquiries during training Directly supervise Text and Chat shifts Assist with development of and updates to training content and training manuals Oversee volunteer compliance with protocol set in training manuals and ensure that volunteers are fulfilling commitments to their program Monitor trainees not meeting performance goals, and communicate issues with other staff as needed Review trainee work to ensure accuracy and mastery of necessary skills Conduct external trainings for third parties as assigned  Benefits: Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and Summer Fridays Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life) Fun office environment and passionate team. It’s NBD around here if Demi Lovato or Imagine Dragons drops by our office The Trevor Project is an equal opportunity employer Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day Your Application: We're excited to hear from you. Please click  here . to up load a resume and cover letter through our search partner, On-Ramps.  Applications without cover letters will not be considered.         
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
The Product Owner will focus on developing and enhancing The Trevor Project’s Salesforce platform and external integrations with a fantastic team of Salesforce engineers. You will help to implement technology solutions by taking the lead of a scrum team as the Product Owner. You will collaborate with business stakeholders, users, product managers, and developers to determine product requirements, with a keen eye for using data to drive decisions. You will own your product backlog, and have a deep understanding of the impact each task will have on users, and how it will move The Trevor Project towards its organizational goals.   Who you are     People- and experience-centric.  You understand that people are at the center of the work we do, and you strive to deliver amazing end-to-end experiences   Experienced.  Your past experience as a consultant, business analyst, or Salesforce admin allows you to make an impact quickly with your stakeholder management and technical know-how   Agile and scrum champion.  You can articulate to stakeholders how to work with an agile technology team, and how these methodologies will allow for fast pivots and continuous improvement   Collaborative.  You leave little room for ambiguity when you communicate, whether it's a superbly written story for your developers, or setting clear expectations with stakeholders   Data-driven.  You know that without data and analytics it's impossible to rigorously identify or pursue the highest impact improvements to a system or service   Passionate.  You are excited about the opportunity to use your incredible talent to save and improve the lives of LGBTQ youth across the country and globeOrganized and efficient. You’re capable of delivering on multiple competing priorities with little supervision   Organized and efficient.  You’re capable of delivering on multiple competing priorities with little supervision   Inspirational.  You love working with people and know how to excite them about the opportunities to use technology to improve the work that we do   Fun.  The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too    What you’ll do     Work with stakeholders to turn their problem statements and pain points into technical requirements   Document product feature requirements in user stories in collaboration with development team and other stakeholders   Create well-defined user stories, spikes, and bugs with a clear “definition of done”   Communicate the business value of new features that will impact users and stakeholders   Triage bug fixes and feature requests for new and existing products   Ensure the team always has an adequate amount of prior prepared tasks to work on   Drive quality assurance and feature validation activities to ensure successful product operation and user satisfaction   Provide vision and direction to the agile development team and stakeholders throughout releases and projects   Keep abreast with Agile/Scrum best practices and new trends, and refine our agile methodology based on results and client feedback   Manage communication with business units to report status and negotiate delivery expectations    Benefits     Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays   Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery   Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops into our office   The Trevor Project is an equal opportunity employer   Meaningful work at an organization that is saving the lives of LGBTQ young people every day     Your Application:    We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.     
The Trevor Project Los Angeles, CA, USA Development
Jul 11, 2019
  The Manager of Digital Supervisors oversees the supervisors on The Trevor Project’s 24/7 digital crisis services, including TrevorText, TrevorChat, and soon-to-come integrations with social media platforms. Day-to-day responsibilities includes leading the supervision team (of over 15 supervisors) and ensuring that we provide LGBTQ youth with high-quality and effective support. Long-term responsibilities include working with leaders both within the crisis services department and across The Trevor Project to drive innovation so the organization can serve even more youth. The Manager will need to be a strong, tactical manager while also being an inspirational leader.  Who you are: People person.  You love working with people and know how to excite them about our life-saving work. You understand the importance of both staff and volunteers and place a premium on customer service Not easily shaken.  You can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting  Innovative.  You look at the way things are and then imagine 20 ways they can be improved. You’re always thinking about best practices in training and trends in tech to figure out how we can leverage these tools Results- and data-oriented.  You are driven by results and informed by data. You operate with urgency and efficiency. You know how to identify problems and create informed and comprehensive strategies to make progress and get results Clear communicator.  You can communicate clearly and concisely. You’re great at getting and giving respectful and productive feedback to the people working with you Highly organized.  You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization  Collaborative.  You understand that the best way to meet and exceed goals is through outstanding teamwork Flexible.  Our crisis services programs are 24/7, so we need life-savers who are able to sometimes work late nights or early morning. Coffee/tea lovers are welcome!  Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world Fun.  The work we do is serious but that doesn’t mean we don’t have fun. We know how to have a good time and you should too   What you’ll do: Manage, coach and support a team of 15-20 of The Trevor Project’s digital supervisors Oversee day-to-day operations of the supervision team, including scheduling, evaluation, and ensuring effective and efficient provision of high-quality service to LGBTQ youth Work with others in the crisis services team and across the organization to ensure staff are performing at a high level and incorporating best practices into their work  Lead professional development and continued engagement of the digital supervisors Ensure the implementation of quality measures  Oversee priority projects, providing clear input on some and leading on others Analyze data to identify opportunities to improve the effectiveness and efficiency of The Trevor Project’s digital crisis services  Ensure the program is on the leading edge via innovations and staff professional development  As needed, cover responsibilities within crisis services, such as serving as the on-call consult, directly supervising shifts, supporting counselor trainings, and filing mandated reports Benefits: Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) and summer Friday’s  Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)  Fun office environment and passionate team. It’s NBD around here if Jonathan Van Ness or Imagine Dragons drops by our office  The Trevor Project is an equal opportunity employer  Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day  Your Application:   We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. 
The Trevor Project Los Angeles, CA, USA Programs
Jul 11, 2019
People are at the core of what we do. The People Operations Associate will build upon and execute a strategy to promote an innovative, high performing and supportive culture that aligns with the strategic priorities of the organization. You will improve the ways by which we support staff, including through professional development, staff appreciation and core people processes. Like other members of the People Operations team you will also help us recruit, hire, develop and retain a diverse group of exceptional people to support our life-saving work.    Who you are:    Action-oriented.  You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans informed by data to deliver and solve them   People person.  You love working with people and know how to excite them about our life-saving work. You understand that people are the core of who we are and place a premium on customer service.  Team player.  You love collaborating and sharing ideas. You dig learning from your peers. You’re ready to roll up your sleeves and support as needed   Detail-oriented.  You have an eye for detail and sweat the small stuff  Clear communicator.  You communicate clearly and concisely. You’re great at getting and giving respectful and productive feedback   Professional.  You are mature and reliable. You strive to learn and grow your skills  Highly organized.  You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization   Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world  Fun.  The work we do is serious but that doesn’t mean we don’t know how to have fun. We know how to have a good time and you should too    What you’ll do:    Create and roll-out initiatives to ensure that The Trevor Project has an inspiring, high-performance culture that develops and retains the world’s top talent  Build and execute a robust professional development strategy  Collaborate with other members of the People team to continually improve and deliver a high quality onboarding to new hires to set them up for success  Support in developing and coordinating The Trevor Project’s intern program  Develop programs that foster a diverse and inclusive culture alongside the Director of People Operations Clearly articulate to external audiences Trevor’s mission, the work that we do, and the opportunities for amazing people to join Team Trevor  Support full-cycle recruitment for roles within the organization, including sourcing top talent, coordinating and conducting resume screens, scheduling and conducting phone interviews, and organizing in-person interviews  Analyze and use data and metrics to inform decisions that affect the organization     Benefits:    Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!) including summer Friday’s  Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision and life) including gender affirmation surgery  Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops by our office  The Trevor Project is an equal opportunity employer  Meaningful work at an organization that is saving the lives of LGBTQ young people every day    Your Application:   We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.     
The Trevor Project Los Angeles, CA, USA Human Resources
Jul 11, 2019
The Head of Engineering will contribute to The Trevor Project’s life-saving work by scaling its technology products and services to serve 1.5M+ LGBTQ youth across multiple voice and text channels. They will also oversee implementation and customization of services that are critical to the organization’s core operations, such as fundraising, people, finance, legal, and more. The successful candidate will accomplish this by leading and mentoring an agile team of developers, machine learning engineers, and Salesforce administrators, and building a coalition of volunteers and corporate partners to significantly increase engineering capacity.  Who you are Experienced.  You have a proven track record of building and scaling mission-critical technology products and services Innovative.  You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate Action-oriented.  You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans informed by data to deliver and solve them Strong manager.  You have a track record overseeing high performers who are experts in their areas, both internally and with external contractors. You can be a thought-partner while also ensuring results Collaborative.  You understand that the best way to meet and exceed goals is through outstanding teamwork Passionate.  You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world Highly organized.  You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization Inspirational.  You love working with people and know how to excite them about the opportunities to use data and technology to improve the work that we do Fun.  The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too What you’ll do Lead an agile team of developers, machine learning engineers, and Salesforce administrators Collaborate with the product team to estimate work effort and allocate engineering resources, enabling multiple simultaneous sprints across our product portfolio Leverage AI and data science to scale the platform and improve quality of care to LGBTQ youth in crisis Develop plans for all phases of the development lifecycle including specification, design, development, quality assurance, and implementation Build, implement and maintain products and services that support the organization’s day-to-day operations Partner with teams across the organization to scale our internal and external services to serve 1.5M+ LGBTQ youth Implement quality assurance and deployment processes that result in maximum uptime and reliability Manage customer service issues resulting from platform issues specifically Build and inspire a coalition of volunteers and corporate partners to surge engineering capacity on high-impact projects and initiatives Integrate The Trevor Project’s life-saving voice and chat services with new and emerging communication platforms Benefits Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops into our office The Trevor Project is an equal opportunity employer Meaningful work at an organization that is saving the lives of LGBTQ young people every day Your Application: We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.   
The Trevor Project Los Angeles, CA, USA Information / Web
Jul 11, 2019
The Machine Learning Engineer will contribute to The Trevor Project’s life-saving work by developing machine learning and natural language processing models that drive significant increases in quality of care and scalability for our crisis services. This individual will help lead the development of the machine learning models from concept to productionization, and integrate them across our platforms and services. The successful candidate will work closely with domain experts across The Trevor Project and will leverage advice and expertise from external partners and advisors.   Who you are Experienced.  You have 3-5 years of machine learning and natural language processing experience in a high-tech environment, and have developed high-performing models from concept to production Collaborative . You understand that the best way to meet and exceed goals is through outstanding teamwork Innovative.  You stay up-to-date on the latest research in AI, but always approach the problem-solving process first with practical, simple, and proven methods  Organized and efficient.  You know how to manage multiple projects and prioritize appropriately. You create clear and logical systems and processes to support your work and that of the organization   Inspirational.  You love working with people and know how to excite them about the opportunities to use data and technology to improve the work that we do Passionate.  You are excited by the opportunity to improve the lives of LGBTQ young people around the world while making significant contributions to the overall fields of data science, mental health, and suicide prevention Fun.  The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too   What you’ll do Design, evaluate, and deploy machine learning and natural language processing models Setup and maintain the data infrastructure and pipeline, managing all aspects from ingest and ETL to analytics Develop ML code in Python, TensorFlow or PyTorch, as well as other languages where appropriate (e.g., R) Develop automated tools and processes that anonymize data and scrub them of PII Write code to integrate productionized models with The Trevor Project’s platforms and services Work with domain experts to understand signals that may be predictive of the risk of suicide Evaluate the performance of ML models for suicide risk prediction using appropriate statistical methodologies Stay apprised of the latest research and findings in ML and NLP Partner with departments across The Trevor Project to implement models and monitor outcomes Develop new approaches to sourcing, analyzing, and labeling data for suicide risk prediction   Benefits Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays Comprehensive health insurance (we pay  100%  of your premiums for medical, dental, and life), including gender affirmation surgery Fun office environment and passionate team. It’s NBD around here if Daniel Radcliffe or Imagine Dragons drops into our office The Trevor Project is an equal opportunity employer Meaningful work at an organization that is saving the lives of LGBTQ young people every day   How To Apply brandon.lingle-adams@thetrevorproject.org
The Trevor Project Los Angeles, CA, USA Information / Web