The Natural History Museum of Los Angeles County is seeking a  Media and Lighting Technician  for our Exhibits Department.  Primary responsibilities include installation and maintenance of audiovisual and lighting equipment and software in exhibits, assistance in planning and development of audiovisual and lighting components of exhibits, and maintenance and organization of equipment storage spaces.  There are regular full-time and temporary full-time positions available.   Responsibilities for this position include, but are not limited to: Installation, deinstallation, programming, maintenance, and troubleshooting of audiovisual and lighting equipment, supplies, systems, and software for Museum exhibits and displays Creation and editing of media for Museum exhibits and displays Building and testing of prototypes or proofs-of-concept for Museum exhibits and displays Research on equipment, materials, and software for implementation in Museum exhibits and displays Communication with vendors and ordering of equipment, materials, and software Creation and maintenance of equipment lists and budgets for projects Inventory and organization of storage spaces for audiovisual and lighting equipment This position has the following requirements: One or more years of professional experience in implementing and maintaining audiovisual systems for Museum exhibits, or in related fields One or more years of professional experience in lighting for Museum exhibits, or in related fields Familiarity with multiple computer operating systems Proficiency with Museum and theatrical lighting equipment (e.g. track lighting systems, PAR cans, ellipsoidals, filters, gobos, lenses, dimming systems) Proficiency with Museum and theatrical audiovisual equipment (e.g. show controllers, video projectors, touchmonitors, video players, extenders, P. A. systems, computers, microcontrollers) Basic electronic and electrical skills (e.g. soldering, wiring, testing cables and electronic components) Proficiency with a variety of media- and design-related software (e.g. Photoshop, Digital Performer, Flash, After Effects, AutoCAD) Proficiency with basic Microsoft software (e.g. Word, Excel) Familiarity with one or more programming languages Competent in reading and interpreting blueprints, electrical drawings, and schematics Willingness and aptitude to learn additional skills, equipment, software, programming languages, and operating systems as needed Use of scissor lift and boom lift, electrical and electronic tools and equipment, carpentry tools and equipment, metal shop tools and equipment, paint shop tools and equipment Ability to stand, climb, and stoop for extended periods of time Ability to work at heights and in conditions of low lighting Ability to work on a flexible schedule, with evenings, early mornings, weekends, and overtime when necessary for the completion of time-sensitive projects and work that cannot be done during Museum public hours Ability to thoroughly and systematically troubleshoot complex systems and solve problems Ability to communicate and collaborate effectively with curators, designers, project managers, exhibit technicians, and other Museum staff and contractors, and to follow established Museum protocols, particularly when working with or around Museum collections   Additional position information: Salary is commensurate with experience plus excellent benefits offered. There are regular full-time and temporary full-time, non-exempt positions available.   Review of applications begins immediately and continues until the positions are filled.   The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.    © 2017, ADP LLC USA PRIVACY | LEGAL | REQUIREMENTS

The Natural History Museum of Los Angeles County is seeking a  Senior Media and Lighting Technician  for our Education and Exhibits Department.  Primary responsibilities include installation and maintenance of audiovisual and lighting equipment and software in exhibits, assistance in planning and development of audiovisual and lighting components of exhibits, and maintenance and organization of equipment storage spaces. Position Responsibilities Include: Take a leadership role in the cleaning, maintenance, and repair of exhibits – under direction of Museum personnel when necessary.  Works on the more complex tasks in the installation, deinstallation, and maintenance of museum exhibits. Maintain lighting, A/V, and mechanical components of exhibits. Takes initiative on development of projects.  Under minimal direction, oversee the installation and deinstallation of exhibits by collaborating with crewmembers and other Museum staff. Maintain equipment and supplies, including ordering of materials. Under minimal direction, oversee construction of exhibit components and accessory materials. May handle objects and specimens for the Museum collections, as well as material from lending institutions. Under minimal direction, oversee the crating, packing, and storage of all exhibit related material. Position Requirements:   Bachelor’s degree or higher in art, science, or media field from an accredited college, or equivalent work experience 5+ years of related work experience Must have advanced level skills in at least 4 of the areas listed below: o   Computers/ software/ programming o   Lighting o   Ability to read and interpret technical drawings o   Video o   Electronics o   Audio o   Mechanical     Additional Information: This is a full-time regular, non-exempt position with excellent benefits offered. Review of applications begins immediately and continues until position is filled. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.

The  Natural History Museum of Los Angeles County  is seeking an exemplary  Safety and Risk Management Professional  to join our evolving family of museums – the Natural History Museum of Los Angeles County, the La Brea Tar Pits and Museum, and the William S. Hart Museum. The position supports the Chief Talent Officer in all aspects of occupational safety compliance and emergency response. Primary responsibilities include development and implementation of regulatory compliance to Cal–OSHA required policies, and procedures, best practices of our industry, ongoing safety training for all position levels, Cal-OSHA reporting and tracking. Responsibilities for this position include but are not limited to:    Responsible for the development, implementation, and effectiveness of the Cal-OSHA occupational safety programs applicable to the museum based on past accident history, regulatory compliance and best practices of the industry for all locations.  Responsible for the fire prevention plans and emergency action plans for all locations, addressing the safety of both employees and visitors. Develops and recommends new procedures and approaches to safety and loss prevention based on current best practices and data gathered from past incidents.  Coordinates with the security department and local law enforcement including the Department of Homeland Security to assess building vulnerabilities, evaluation of access controls and conducts on-site threat and risk assessments at all sites. Evaluates chemical use at all locations ensuring compliance to the Global Harmonization Standard. Ensures Safety Data Sheets are obtained, updated and communicated to affected staff.   Ensures proposition 65 chemical compliance and notification systems are in place as required by state law. Conducts regular hazard inspections, ensures department managers correct hazards in a timely manner and evaluates ongoing effectiveness of the safety program.  Incorporates the museum vision to align desired results for the effectiveness of safety practices. Conducts emergency, medical, and security training for all departments. Responsible for coordinating with outside parties, such as the Los Angeles Fire Department, to conduct various trainings, including B.E.R.T. training for employees on-site.  Training will vary in nature and will include both required and internally requested training. Assists the Human Resources Department claims administrator in the Worker’s Compensation program, such as the initial investigation of injuries or accidents / incidents, and maintains the OSHA 300 log. Completes ergonomic and safety evaluations as needed to reduce repetitive motion, material handling and other foreseeable concerns.   Conducts or coordinates with appropriate third parties all aspects of safety training as required under the Injury & Illness Prevention Program to ensure employees are effectively trained on the hazards of their jobs. Creates and maintains records of all training and drill records for each site and each employee.  Participates in a new hire orientation and presents safety policies, procedures and general awareness of safety practices as appropriate. In coordination with the security department , coordinates, implements and monitors the effectiveness safety/ security and response protocosl for off-site expedition groups, including medical support, travel security related controls, and OSHA related compliance programs.     This position has the following requirements: At least 5 plus years’ experience with Cal-OSHA, Environmental Protection Agency (EPA), Department of Labor (DOL) and Department of Transportation (DOT) required. Candidate will have a degree in Occupational Safety & Health or related field and /or 10 plus years as an active Safety Manager in a related field. Candidate will possess certifications in safety and/ or risk management such as the ARM, CSP, COSS, CHS, CHST or similar. Candidate will demonstrate basic knowledge in insurance and understand the tenants of Workers Compensation, General Liability and Property Insurance. Candidate will be an active safety professional engaged in safety associations such as but not limited to the American Society of Safety Engineers (ASSE), American Industrial Hygiene Association (AIHA), American Society of Industrial Security (ASIS) or similar. Successful track record of providing visionary leadership and effective management of a complex and sizeable organization, preferably one with environmental, educational, or research interests. Demonstrated training and project management experience, including involvement in planning, budgeting, and staff development and supervision. Ability to listen to, facilitate conversation between, and forge collegial relationships with various constituencies. Experience with internal evaluation and assessment of programs, as well as experience with industry-standard metrics for evaluating safety and risk assessment outcomes. Highly skilled in diplomacy and collaboration combined with ambition and a willingness to take risks. Able to spend a substantial time sitting, utilizing the computer, and walking around the building and grounds at the 3 locations.  Able to work off-site occasionally at remote locations. Able to travel via personal vehicle or public transport to off-site meetings. Able to travel to off-site expedition locations if needed to assess hazards and ensure effective controls are in place. Salary is commensurate with experience plus excellent benefits offered. This is a full time, regular, exempt position.  Review of applications begins immediately and continues until the position is filled. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.

The Natural History Museum of Los Angeles County  seeks a part-time puppeteer to work with our Education and Exhibits department.  The  Puppeteer works collaboratively within the Performing Arts Program to operate a full-suit  Triceratops  or Saber-toothed cat puppet our on-going Encounters Program.  Puppeteers work with the Performing Arts Program Manager and other Education staff to present performances for Museum programs, special events, and school groups.  Puppeteers interact with Museum guests and are expected to maintain a friendly and approachable demeanor at all times. This position has the following requirements: 3 or more years as a dancer, actor, puppeteer, and/or performing artist. 3 or more years of physical and movement-based training. 1 or more years of theatre training. Audition required. Available to work weekends. Height and lifting requirements based on puppet as described below. Quadrupedal Puppet Requirements: Height, 5’1” to 5’7”, Women's shoe size 6-11 or Men's size 4-9. Small to Medium athletic build. Must be ableto lift and carry up to 85 pounds on back in bending and crouching positions for limited periods of time. All weight on wrists, shoulders, and back. Extremely hot, claustrophobic full suit puppet with limited sight range. Job requires wearing a  Triceratop s or Saber-toothed cat full-suit puppet with internal mechanisms for movement and sound amplification.   Requires wearing a  Triceratops  or Saber-toothed Cat full-suit puppet with internal mechanisms for movement and sound amplification.  Extended periods of standing and bending within costume; holding physically challenging positions for lengthy periods of time, in a confined space. Stilt walking and light gymnastic activity required for some of the museum characters. Work schedule may also include weekdays and some evenings. Puppeteers must pass a physical examination from a medical doctor provided by the Museum. Willingness and ability to learn about natural history content, including paleontology, to create authentic character studies for the Dinosaur Encounters program. Willingness to assimilate and creatively interpret content from NHM’s exhibits, collections and halls, and collaborate with museum interpretive staff and education department policies to create performing arts-based programming. Ability to work well in an ensemble and proactively assist your colleagues as needed. Acting and hosting abilities required. Willingness to learn and perform minor tech board and remote control operation. Comfort interacting with all ages of the public while in or out of costume. Experience in education strongly preferred. Completion of a physical is required prior to beginning employment. The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Salary is commensurate with experience.  This is a part time, non-exempt, overtime eligible position. Review of applications begins immediately and continues until position is filled.  Interested candidates please visit  www.nhm.org/jobs  and click the link of the position for which you are interested. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer. Please, No Phone Calls. 

The  Natural History Museum of Los Angeles County  is seeking a Prospect Researcher in the Advancement department. This role will report directly to the Associate Vice President, Annual Giving. The Prospect Researcher is responsible for research materials related to annual fundraising and other projects, including biographical and financial information on prospects. Responsibilities for this position includes, but are not limited to: Research and identify prospects for annual, planned, major, and capital campaign gifts for Advancement fundraisers, the President/Director and volunteer solicitors. Write biographical sketches of prospects and alert Advancement fundraisers of potential prospects. Creates an ongoing strategic plan for the proactive discovery and movement of new prospects into the prospect development system. Updates constituent records and prospect files regularly. Responsible for maintaining information in Millennium database related to suspects and prospects, and hard copy files. Conducts proactive and reactive prospect research utilizing a variety of print and electronic resources, including the Internet, commercial online services, specialized computer software, public records, and periodicals. Directs and facilitates the prospect management program, including prospect strategy meetings, prospect ratings, and solicitor assignments. Coordinates both input and output of pertinent prospect data in the system. Produces a variety of prospect management reports when needed. Reviews and edits own and others’ work using contemporary business grammar, punctuation, and spelling rules to ensure accuracy, consistency, and clarity. This position has the following requirements: Bachelor’s degree required. Experience in a fundraising environment preferred. PC friendly, MS Word, MS Excel, and experience with research databases, ie: LexisNexis Development Pro. Salary is commensurate with experience. This is a full time, regular, non-exempt position. The Natural History Museum of Los Angeles County is seeking applicants who have demonstrated experience and commitment working with a diverse community. Review of applications begins immediately and continues until position is filled. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.  Please, No Phone Calls, No Fax.  

The  Natural History Museum  is seeking a Lead Digital Developer in the Creative Services Department. This position is responsible for bringing to life the digital strategy across all interactions in a digitally expanding institution. Co-creating with a diverse cross-functional team and focusing on key elements of our brand’s vision and mission – this role brings to life strategies, projects and initiatives through campaigns, stand-alone experiences/apps with a cohesive visual identity across all touch points. Working with complex content and collaborating with other designers, departments or functions the Lead Digital Developer develops strategic design initiatives and manage the museum’s websites and online initiatives with executional excellence.   Responsibilities for this position includes, but are not limited to: Develops visitor user experiences that integrate immersive technologies to existing social, web and exhibit presence, creating immersive, user-friendly design/interactive solutions. Responsible for leading the digital strategy, developing and implementing an integrated comprehensive digital program that engages physical and virtual visitors alike.  Manages the Museum's websites and digital landscape (including planning, producing and implementing projects within a digital roadmap).  Integrates design and development of all digital touchpoints and functionality, ensuring strong optimization and best practices.  Recommends and oversees System Maintenance administering Linux and Apache, including SSL and PCI compliance. Interacts with servers using SSH, FTP and Telnet protocols.     Plans overall web/digital related projects and development and monitors website technical performance, web servers, and other web systems. Works on projects including web layout enhancements, website enhancements, web-based applications, and database-backed websites using MySQL and MSSQL Server with  Drupal 6/7/8, CSS and XHTML. Supervise interactive design/functionality/databases for the NHMLA’s web and mobile experiences, leveraging latest industry trends, ensuring optimization and best practices. Co-create and integrate digital experience strategies together with the leadership team of Marketing, Design & Communications that advance NHMLA’s strategic initiatives. Leading directly with teams from other departments, operations and external programs bringing a digital experience strategy across all visitor touch points (including new, permanent and temporary exhibits). Generate prototypes for concepts or wireframes that realize the goals of the digital experience strategy. Manage team (including Junior Web Developer/contractors/agencies) that delivers a range of industry-recognized digital experiences. Define and developing dashboards for relevant analytics across all digital platforms. Anticipate and developing protocols for technical infrastructure. Oversee technical standard/compliance protocols for database development across web and web-based applications (e.g. MySQL NoSQL, and MSSQL and Linux/Apache). Communicate clearly and effectively with business partners. Demonstrate strong presentation skills. Partnering cross-functionally to develop/implement a digital roadmap, pipeline of projects or strategic initiatives.    This position has the following requirements: Minimum 5-7 years of professional digital-related experience with an emphasis on web/mobile platforms (not including time spent in school) Bachelor’s degree required/Master’s degree preferred (Design or Computer Science preferred) 50% hands-on development work—we are seeking technologists who deliver thoughtful solutions and can adapt quickly to shifting requests/deliverables Ability to analyze, simplify, and design interactions technically that are optimized with best practices Natural affinity for problem-solving and improving functionality with cutting-edge user experiences Ability to effectively manage complex digital prototype development Aptitude to create a collaborative team environment leading multi-disciplinary design teams Experience with design strategy methodology and practice Strong visitor/user-centered design approach and understanding of agile methodology Strong visual, written and oral communication skills Ability to communicate and present ideas to cross-functional business partners A strong (yet flexible) design perspective Excellent management and organizational skills Experience interfacing with corporate clients (agency/consultancy background helpful) Experience with cross-platform (Mac, PC & Mobile) software application and document management Experience working with and writing custom database structures (Drupal Modules, MySQL and NoSQL) Administered and built web enhancements applications (JavaScript and jQuery, Canvas) Adeptness with and a detailed understanding of front-end development tools/interface applications plus relevant software fluency in Microsoft Office, Adobe Creative etc.  Salary is commensurate with experience. This is a full time, regular, exempt position.  The Natural History Museum is seeking applicants who have demonstrated experience and commitment working with a diverse community. Review of applications begins immediately and continues until position is filled.  The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.  Please, No Phone Calls, No Fax.

Position Summary Primary financial responsibilities include coordinating at the divisional level the development of the budget, processing finances, monitoring the budget and serving as the liaison to the Finance and Legal Divisions. Advises the divisional senior vice president (SVP) and directors on financial matters, and identifies needs and problem areas in general and as it relates to advancing strategic goals.   Responsibilities: Budget Development and Monitoring: Working closely with divisionalmanagement, develops annual budget and interim forecasts for division and its departments. Monitors the budget, related forecasts and corresponding strategic goals to determine whether allocatedfunds are being spent as planned and revenue goals are beingachieved. Identifies any significant variances and conveys status todivisional management.   Contract Development and Oversight: Initiates contracts and drafts specifics of contract language based on scopes of work submitted by vendors. Works with Legal Department on contract language and, if necessary, interacts with vendors regarding terms and signing of contracts. Keeps the SVP or director responsible for the contractinformed of work and any challenges encountered that might impact or alter the terms of the contract including accomplishment of contractgoal(s), budget and deadlines.   Financial Support: Processes financial documents including new vendor setup, purchase orders, invoices, check requests, expensereports, credit card statements, deposits and travel requests. Tracks invoices and reconciles them with purchase orders. Follows compliance with financial regulations and ensures that institutionalprocedures are followed in the preparation, authorization andsubmission of all financial forms.   Financial Reporting: Designs and implements financial management reports. Prepares and analyzes short- and long-range divisional and departmental revenue and cost projections. Prepares ad-hoc financial analysis and reports.    Evaluation/Metrics: Analyses and reports on the effectiveness ofprograms and functions of the division including advertising and social media campaigns, communications initiatives, branding, publications and special events through established outcome measures, metrics, and input from supervisors and other staff members.   Monthly Budget Meetings: Schedules and conducts regular monthly budget meetings with SVP and directors.  Prepares reports that include updated budget/forecast, P.O. tracking and vendor status.   Purchasing: Places orders for office supplies, design studio supplies and digital supplies such as software or camera equipment as requested by divisional staff.  Tracks supply costs for budget purposes.  May require researching vendors and pricing or working with IT staff to order from preferred vendors.   Archiving and Filing: Scans and archives all financial and legal documents into digital archive.  Makes recommendations on improving archive setup, documentation needed, etc. Keeps physical file of current year documents.    Staff Training: Supports/trains divisional staff in the preparation ofroutine finance-related paperwork including expense reports, travel requests, etc. Trains new directors on use of ChromeRiver to approve purchase orders.   Project Coordination: As needed and directed by SVP,coordinates special projects.   General: Performs other duties as assigned, dependent on organizational needs and employee skills. Provides backup support for other administrative positions.   This position has the following requirements: Bachelor of Arts degree, preferably in business, accounting, or related experience. Two to three years’ experience in accounts payable, budget development and management, expense tracking, staff financial support (i.e. reimbursements), and/or drafting contracts. Must possess the highest level of ethical standards and professional behavior, including confidentiality of employee and museum information. Able to communicate and convey accurate information. Must have good analytical and problem solving abilities, and work well in a fast- paced environment.   Proficient in the use of Microsoft Office Suite and advanced Excel. Familiarity with fund accounting software is a plus.   Strong organizational skills. Detail-oriented and able to effectively organize and manage multiple responsibilities.   Salary is commensurate with experience. This is a full time, regular, non-exempt position.  The Natural History Museum  is seeking applicants who have demonstrated experience and commitment working with a diverse community. Review of applications begins immediately and continues until position is filled.  The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.  Please, No Phone Calls, No Fax.  

The  Natural History Museum of Los Angeles County  is seeking a Corporate and Foundation Giving Officer for our Advancement department. This position is responsible for raising funds from corporate, foundation and government sources in support of the Natural History Family of Museums (NHM, La Brea Tar Pits, and William S. Hart Museum). Primary responsibilities:  sets strategy in collaboration with the Corporate and Foundation Giving Director and Associate Vice President of Annual Giving; identifies, cultivates, solicits, and stewards a portfolio of institutional funders to reach annual contributed revenue goals, with particular focus on corporate sponsors.   Primary responsibilities for this position include, but are not limited to: Corporate Membership: Oversees the corporate membership program of the Museum to ensure revenue goals are met. The Corporate and Foundation Giving Officer will direct the benefits structure and works closely with the Corporate and Foundation Giving team. Corporate Sponsor Acquisition and Fulfillment: In collaboration with the Corporate and Foundation Giving Director, researches and crafts customized proposals which form symbiotic partnerships that address the needs of both the Museum and our sponsors. Works with staff in other divisions to develop necessary program design, proposal content and budget information. Ensures proper sign­off prior to submission for all proposals, reports and related financial representations. Actively manages corporate relationships including fulfillment and tracking of sponsorship and membership deliverables such as activation events, on­site advertising, facility rentals, credit acknowledgements, website placement, membership packages, employee benefits and more. Corporate and Foundation Grants: In collaboration with the Corporate and Foundation Giving Director, cultivates and stewards a portfolio of significant corporate and foundation funders, including fulfilling grant writing and reporting requirements to meet a demanding deadline calendar. This position has the following requirements: Planning: Has familiarity with strategic planning. Can assist in translating organizational vision to divisional goals. Is capable of monitoring implementation of goals at this level, making necessary adjustments and informing higher levels of management regarding significant changes. Negotiation: Has the capability to solicit bids, draft contract terms and monitor performance of contractors. Analysis: Has the capability to assess complex situations and make decisions and/or recommendations across departments and functions. Finance: Has experience with contributing to the development of program budgets and monitoring their implementation. Position requires a minimum of five years of experience in progressively more responsible roles for a comparable program or function. An entrepreneurial approach to prospect identification and cultivation and excellent communications and negotiation skills are essential. Outstanding writing skills are required. Candidates will have extensive grant writing experience with a proven track record of quantifiable fundraising success. Bachelor's degree in a related field required.   The  Natural History Museum of Los Angeles County  is seeking employees who have demonstrated experience and commitment working with a diverse community. Salary is commensurate with experience plus excellent benefits. This is a full-time, regular, exempt position. A cover letter, current resume, and list of 3-4 references are required for all applicants.   Review of applications begins immediately and continues until position is filled. Interested candidates please visit  www.nhm.org/jobs  and click the link of the position for which you are interested. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.   Please- No Phone Calls, Faxes, or Emails.

At the  Natural History Museum , we are more than just walls and fossils. We are the past, present and future - “A new way to museum”. Come be a part of the team that’s front and center in helping our visitors find new ways to get engaged with our dinosaurs, with nature and so much more!     Now hiring  Guest Relations Associates  for our Guest Relations Department to provide outstanding customer service support for Museum admissions by creating a friendly, welcoming and informative environment for all Museum visitors. Guest Relations Associates deliver all levels of admissions service including explaining Museum programs and exhibits to the public, processing admissions, upselling special exhibits such as the new Tattoo exhibit, and selling tickets and memberships. The goal of this position is to effectively communicate and show guests that they are welcomed and appreciated for their patronage, with the hope that they will have an enjoyable visit, return soon, and possibly join as members.The Natural History Museum is seeking applicants who have demonstrated experience and commitment working with a diverse community. This position has the following requirements: • Two or more years course work toward a college degree or related work experience. • One or more years customer service experience. • One or more years cashiering experience in a fast paced museum, entertainment, theme park, movie theater or admissions-related environment. • Proficiency in data entry in a PC environment and knowledge of database systems preferred. • Must be available to work weekends and holidays on a regular basis and evenings as needed. • Must be productive and approachable while working in a public space. • Demonstrated enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about natural and cultural history and improving skills. • Excellent written and verbal English communication skills and a desire to work with the public. • Proficient in attending to details with excellent customer service skills and attention to problem resolution follow-up. • Demonstrated aptitude to learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment. We currently have several part-time positions open at the Natural History Museum and at the La Brea Tar Pits Museum.  We are seeking additional help in preparation for the new Tattoo exhibit and will be actively reviewing applications until all positions are filled. Salary is $13.00 per hour with flexible scheduling during operating hours.  Successful candidates will have many internal opportunities for promotion. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.  

The  Natural History Museum of Los Angeles County  is seeking a Call Center Associate for our Guest Relations Department to provide outstanding customer service over the phone or email by creating a friendly, welcoming and information environment for all caller. Primary responsibilities include answering customer service requests, provide callers with information about Museum exhibits and programs. Responsibilities for this position include, but are not limited to: Written Communication: Prepares memos, meeting agendas, meeting notes/minutes, email correspondence and letters as directed. Replies to correspondence as directed. Drafts memo, letters and reports as directed for review by supervisor. Proofs text and statistical information and edits documents created by supervisor or others in the division as directed. Prepares and assembles documents including copying and mail processing as necessary. Membership Processing: Processes Membership through ticketing and Advancement constituent system. Processes payments, returns or related transactions for Membership both onsite and over the phone. Program Information: Responds to caller questions and concerns by explaining programs, exhibits, events for the Museum and surrounding facilities. Provides callers with information on membership, group sales and programs. As needed directs callers to the appropriate Museum personnel or web pages. Program Promotion: Encourages potential members/donors to become a Museum member, highlighting member benefits, special promotions and upcoming events. Promotes membership during special exhibition campaigns, special promotions and at events. Caller Welcoming: Greets all caller with a positive, enthusiastic and professional and attitude at all times. Customer Service: Interacts with the public and staff who have facility concerns and complaints and provides reasonable resolutions within Museum guidelines. Call Center Desk: Maintains the desk ensuring that it is clean, well-stocked and organized. Group Bookings: Ensure that group bookings are being accurately recorded in our Galaxy ticketing system. This position has the following requirements: Two or more years course work toward a college degree or related work experience. One or more years customer service experience. Proficiency in data entry in a PC environment and knowledge of database systems preferred. Must be available to work weekends and holidays on a regular basis and evenings as needed. Demonstrated enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about natural and cultural history and improving skills. Excellent written and verbal English communication skills and a desire to work with the public. Proficient in attending to details with excellent customer service skills and attention to problem resolution follow-up. Demonstrated aptitude to learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment. Salary is commensurate with experience plus excellent benefits offered. This is a part-time, regular, non-exempt position. The Natural History Museum of Los Angeles is seeking applicants who have demonstrated experience and commitment working with a diverse community. Review of applications begins immediately and continues until position is filled. The Natural History Museum of Los Angeles County is an Equal Opportunity Employer.  Please, No Phone Calls, No Fax.