American Red Cross
Aug 22, 2019
Develops funding growth for the chapter through analysis, recommendation and coordination of Financial Development events and activities, strategic implementation of cause-marketing relationships, and management of third-party fundraisers. Manages and coordinates volunteer committees, vendor support, event communications and donor follow-up and recognition. Responsibilities: Understands and utilizes multiple data and reporting systems to access data and reports to support the development team. Leads gift processing for the region and ensures gift processing procedures are followed and understood which can include collaborating with the business operations ensure accurate execution of check processing and bundling procedures. Leads review of gift reports to identify needed gift adjustments and/or gift linking requests to support accuracy of regional revenue and fundraiser credit per the national credit guidelines. Leads data hygiene updates to support the quality of data in the CRM and other data systems including creating new accounts, requesting account merges and making other needed updates in the CRM and/or requesting updates through submission of data support cases. Supports portfolio updates in CRM by transferring accounts/contacts to the appropriate relationship manager as determined by regional leadership. Ensures portfolios are reflected in CRM per the approved portfolio for each role as defined by regional and divisional leadership. Inactivate and add new accounts in Salesforce as directed by regional leadership. Understands and analyzes key national reports. Assists regional leadership in analyzing regional activity and performance. Provides data to regional development leadership to support operational reviews and other initiatives as directed. Monitors upcoming and past due solicitations and gifts and proactively shares information to regional development team to ensure data is updated appropriately. Fully utilizes the CRM (Salesforce FRF) platform to support fundraising leadership and field fundraisers. Assists with onboarding of new fundraisers in the region and serves as the primary systems trainer for new hires. Educates the users on new functionality and/or changes in the CRM. Provides ongoing training to regional development team on CRM and other development data systems/reports. Serves as the liaison to key national contacts for the CRM, other data systems, gift processing and research through a relationship with the national Data Manager assigned to region and other national contacts as needed. Supports tracking large budgeted monthly gifts, as reflected in the revenue budget to support regional forecasting. Manage volunteers who perform data entry and data-related projects for regional development team. Qualifications: Education: Bachelor’s degree or combination of education and experience, which would provide an equivalent background. Experience: Minimum 5 years of proven experience and documented success in fund development or equivalent experience. Management Experience: Preferred 2 to 4 years supervisory experience. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Leadership ability with exemplary interpersonal, verbal, listening and written communication skills. Partners internally and externally with others to develop the organization; open, friendly and comfortable with diverse groups; networks effectively and establishes long-term relationships with the community. Works successfully on teams and strives for optimum results; resolves conflict; promotes cooperation, commitment, momentum and pride; puts success of team above own interests. Ability to manage multiple priorities with strong skills in planning and problem-solving. Directs and works effectively with donors, volunteers, staff and committees in a wide range of activities while under pressure and/or deadlines. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. Salesforce.com or equivalent CRM experience preferred. Travel: May involve travel. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.  Apply now!  Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
American Red Cross Los Angeles, CA, USA Development
Aug 22, 2019
Identifies, engages, cultivates, solicits, and stewards current and prospective donors in expanding their financial support of the work of the American Red Cross. Responsible for meeting an annual revenue target by working with an assigned portfolio of donors and prospects to advance the mission of the organization and assist donors in creating meaning in their lives through giving to the American Red Cross.  Responsibilities Strategy: Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to discover donor potential. Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation. Revenue target may increase due to major domestic disasters. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Updates donor records in region and/or district database and Salesforce following donor contacts. Relationship Development: Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth. Responsible for new 2 business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles. Other: Participates in disaster relief fundraising projects as appropriate. . It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.  Qualifications Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum three years sales and/or fundraising experience required. Experience in qualifying donors through donor discovery and proven success with straightforward requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent organizational, verbal and written skills required. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region.   Competencies To be determined. Essential Functions/Physical Requirements   Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.   Work Conditions Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.   *LI-POST  Apply now!  Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.  
American Red Cross Los Angeles, CA, USA Development
Aug 22, 2019
Develop and lead the implementation of effective volunteer programs to further the engagement of Biomedical volunteers. This includes establishing the framework, recruitment, engagement, scheduling and retention of sufficient numbers of regulated and non-regulated volunteers to meet operational needs within assigned leadership territory. Directly supervise teams of volunteers. May serve as liaison to Humanitarian Services, Volunteer Services and other external organizations related to volunteers.   Responsibilities Develop a thorough volunteer needs assessment for assigned territory.  Meet with stakeholders and ensure alignment of National goals to volunteer needs. Identify key partnership opportunities and market segments ideal for Biomedical Volunteer Recruitment. Recruit and train volunteer recruiters in the field, Interview prospective volunteers and accept volunteers into the Biomedical volunteer program. Participate in the development and implement a comprehensive volunteer onboarding program for each volunteer position. Serve as a Facilitator for all volunteer training coursework. Supervise teams of volunteer trainers and ensure all training is thorough and documented.  Schedule volunteers for assigned positions using Volunteer Connection.  Supervise team of leaders and schedulers to ensure a strong fill rate using Volunteer Connection.  Interface with District Manager, DRD to ensure all volunteer requests are timely and complete. Participate in the development and implement a volunteer retention strategy to include frequent personal interaction with the volunteer community both personally and through the volunteer infrastructure which reports to the Representative. Volunteer Recognition through Biomedical Services will include informal recognition and quarterly events to promote community and honor the volunteer experience.  Review volunteer satisfaction data; work with operational teams to develop engagement/retention strategies to improve volunteer satisfaction within territory.   Qualifications Bachelor's degree in marketing, communications or equivalent related experience required.  A minimum of three years related experience required. Proven ability to implement new programs or service delivery. Volunteer experience preferred. Excellent verbal and written communication skills, including training and presentation skills is required.  Computer knowledge is preferred.  A current valid driver's license and good driving record is required.   Essential Functions/Physical Requirements The duties are representative of the essential functions of the position.  Physical requirements are those present in normal office environment conditions.  Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region. Apply now!  Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.    To view the EEOC Summary of Rights, click here:    Summary of Rights    
American Red Cross Los Angeles, CA, USA Programs