Direct Relief is a humanitarian aid organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergencies.

Job Description: The Program Manager will oversee programmatic initiatives with specialty products and the respective provider facilities that treat a wide variety of medical conditions. They will lead program development, documentation, and enrollment initiatives. In addition, the Program Manager will assess product needs of Direct Relief's new and Existing partners and work with Direct Relief's corporate engagement team to maintain and expand resources and to ultimately meet Direct Relief’s programmatic objectives. This position is directly responsible for leadership and management of programs that provide support to specialty providers, including hospitals, dialysis centers, cancer centers, mental health facilities, and other specialty providers.  The Program Manager will be an integral component to the design, implementation, and management of specialty charitable programs.   Specific Duties and Responsibilities: The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.   Strategic development of specialty provider networks; Development, implementation and maintenance of well-managed, program specific enrollment processes for providers; Development and management of procedures for the logistics of timely delivery of all pharmaceutical products; Manage expansion of contracts and guidelines for provider and donor participation; Create a systematic approach for conducting periodic audits of the provider participants to ensure compliance; Interaction with IT to assist in development of system and reporting modifications; Lead and implement development of program guidelines, including Standard Operating Procedures for participating providers; Responsible for program development, program compliance, budget management, the implementation of performance metrics, and programmatic reporting​; Attend and present at professional conferences including the pursuit of outside speaking engagements; Present program business updates to internal and external stakeholders; Report and monitor the program on a quarterly basis to donors and key stakeholders; Work closely with the Program Directors of the respective programs; Arrange travel for program meetings and site visits; Receive and maintain regular reporting from partners; Develop opportunities for growth in specialty programs with existing and new companies; Other duties as assigned Qualifications, Knowledge, and Skills: Bachelor’s Degree or equivalent relevant experience; Experience with specialty medicines and products, patient assistance programs and medical background will be a distinct advantage; Previous experience with PAPs, pharmaceutical sales, marketing, and healthcare networks is highly desired; Ability to work independently and collaboratively within a multifunctional team; Ability to in a fast paced, high growth environment; Ability to work and interact with multiple senior level external stakeholders; Excellent project management skills; Strong presentation, written communication and interpersonal skills; Ability to manage multiple competing interests/ tasks and prioritize accordingly; Have excellent organizational skills, be detail and task oriented; Excellent computer skills especially with Microsoft applications; experience with SAP a bonus; Background Check; Toxicology Screening; It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, vendors, and constituents.

Under the general direction of Director of Compliance & Legal Affairs, the Compliance Associate & Paralegal will be responsible for supporting compliance with regulatory requirements for wholesale distributor engaged in the warehousing and shipment of prescription pharmaceuticals and devices, medical supplies, nutritional products, and food supplements. This position will be responsible for maintaining Direct Relief’s distributor licensing, creating and maintaining compliance documentation, assisting with the ongoing process of creating and revising standard operating procedures (“SOPs”), supporting compliance audits and investigations, and supporting the revision and management of agreements with donors and Direct Relief program partners. Essential Tasks, Duties, and Responsibilities As directed by the Director of Compliance & Legal Affairs, the Compliance Associate & Paralegal will perform functions including but not limited to the following: Assist in the day-to-day operation of the compliance program; Work closely with Operations and Programs staff to perform ongoing duties related to the management of records and data, including reference documents and forms supporting SOPs; Draft new and renewal applications for all licenses and permits required for the wholesale distribution of pharmaceuticals and devices, nutritional products, and food supplements; Assist in the preparation, day-of coordination, and responses for all compliance audits; Support Compliance Monitoring and Internal Audit Program, International Program Audit and Compliance Program, Vendor/Supplier Audit Program, and investigation of compliance matters for resolution as necessary; Review and maintain contract files to track versioning, inclusion of standard terms, and to verify execution and filing.  Qualifications, Knowledge, and Skills: Bachelor’s degree required; 1-3 years related experience in regulatory environment and/or paralegal experience preferred; Superior written and verbal communication skills; Superior attention to detail and organizational skills; Versatility and flexibility; Excellent interpersonal skills; Ability to effectively manage multiple projects concurrently, independently and on a team; Ability to work well with all levels of staff; It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, vendors, and constituents; Clear background check; Clear toxicology screening.

The Director of Information Technology is responsible for the overall planning, organizing, and execution of IT functions at Direct Relief. This includes managing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions to accomplish the mission of the organization.       Essential Tasks, Duties, and Responsibilities The Director of Information Technology will perform functions including, but not limited to the following:  Manage the implementation, maintenance and development of all business applications, including SAP ECC, SAP CRM, eCommerce, SAP BI, QLIK, Esri ArcGIS, Raiser’s Edge. SAP is the core of Direct Relief’s integrated platform for humanitarian aid so extensive SAP expertise is required.  Responsible for technology operations and equipment including disaster recovery, network security, servers, AV, phones and other IT infrastructure, both on-prem and in the cloud. Collaborate with senior management to identify major IT initiatives and outline the roadmap for implementation.  Responsible for developing and managing project plans for key initiatives and reporting on their progress to senior management. Analyze complex business needs presented by the user community, research alternatives and recommend cost-effective technical solutions. Direct and prioritize the day to day work load of the IT Team, including helpdesk tickets.  Enforce best practice IT/development standards and procedures. Ensure that systems and solutions are documented and tested. Assist in building relationships with IT donors/vendors and creating cost-efficient contracts and long-term partnerships. Develop and manage technology budgets, including identification of resource requirements. Coach, motivate and evaluate IT staff; address personnel issues and conflicts. Qualification, Knowledge, and Skills: Minimum of a bachelor’s degree in information technology, computer science, engineering, or another related field. MBA preferred.  Minimum of 10 years of increasingly responsible positions  Minimum of 5 years of experience implementing and managing an SAP ERP environment. Hands-on functional knowledge of the following modules is preferred: SD, MM, WM, FI, CRM. Demonstrated experience and proven track record in delivering process improvement utilizing technology. Strong Project Management capabilities. Knowledge of software development and systems integration . Strong analytical and problem-solving skills. Ability to work in partnership with senior leadership, department leaders, and others in addressing and/or resolving specific business issues. Results-oriented; able to take concepts and ideas through to implementation and action.  Ability to manage and motivate staff through effective leadership, mentoring, communications, coaching, development, facilitation, evaluation, and rewards. Strong interpersonal communication skills; diplomatic and collaborative work style. Exceptional written and verbal communication skills. High level of comfort working in an ambiguous, flexible, cooperative environment.  Team effectiveness, organizational savvy and the ability to use interpersonal and constructive communications and political skills in cooperative, collaborative and diplomatic ways to work with staff at all levels of the organization and external constituents and stakeholders. Ability to translate business requirements into technical solutions. Clear background check and toxicology screening.