POSITION SUMMARY:   Responsible for the day to day activities for new and existing volunteers, including tours and orientations and assisting with department special events with an annual volume of 35,000+ volunteer shifts. ESSENTIAL FUNCTIONS: Responsible for recruitment, engagement and retention of individual volunteers as well as faith based and academic organizations to include Urban Experience groups. Coordinates and facilitates all volunteer group events. Coordination, facilitation and curriculum development for all volunteers engaging in programmatic activities. Manage Volunteer Management System (VMS) to optimize operational effectiveness. Support for coordination and facilitation of Annual Events. Plan and host new volunteer orientations. Give tours of URM as needed. Other duties as assigned. EXPERIENCE, EDUCATION AND LICENSURES: Bachelor’s degree in related field. Minimum of 1 year prior experience in a customer service-oriented setting, handling calls and email; ideally with previous event planning or non-profit organization work. Preferably managing volunteers. KNOWLEDGE, SKILLS AND ABILITIES: Excellent organization skills Must have intermediate to advanced level working knowledge of Microsoft Office applications and be internet savvy. Salesforce experience is a plus. Flexible schedule; willing to work on weekends and evenings as needed. Must possess excellent people and customer service skills and be comfortable talking in a large group setting/ giving tours of the facility. PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Able to stand for extended periods of time. Able to participate in activities related to event decoration, set up and tear down. Able to lift at least 30lbs. WORK ENVIRONMENT:  In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.  

POSITION SUMMARY:   The Employment Skills Specialist helps individuals understand their capabilities, skills, and interests to help them set career goals and explore their potential as it relates to the job market. ESSENTIAL FUNCTIONS: Develop and maintain a working understanding of current career and job readiness assessment tools. Provide job coaching and job application procedures.  Coach participants for job interviews and assist with résumé preparation and provide ongoing follow-up with the participant for 180 days throughout their orientation period. Develop and maintain a working understanding of current career and job readiness assessment tools. Participate in orientation, testing and assessment of prospective and current participants. Complete individualized progress notes following each service provided to measure movement toward mastery of the stated goals and objectives in their development plan. Providing participants with counseling devoted to career assessment and planning, preparation for (re)entry into the work environment, job search training and transitioning to employment. Maintain call log and interview goals to meet and track agreed upon performance measurements. Research and be familiar with the specific industries that are a good fit for our guests. Monitor apprenticeship placement progress and performance in various programs and departments. Provide Job Coaching to include: Assisting participants with job application procedures. Coaching participants for interviews. Working closely with Case Managers and Chaplains to pre-screen participants for interviews. Conducting and coordinating mock interview workshops. Arranging for training to help them develop marketable skills. Assisting with résumé preparation or revision and conducting resume-writing workshops. After a program participant’s successful job placement, monitor, track and provide ongoing follow-up with the participant for 180 days throughout their orientation period. Provide quarterly reports on the progress of guests’ through the program. Additional Responsibilities/Duties: Attend staff meetings and Town Halls. Attend graduation.  Working closely with Job Developer, assist them to cultivate employment opportunities, and forward links with employers and various agencies to provide job opportunities. Other duties as assigned EXPERIENCE, EDUCATION AND LICENSURES: Must have a high school diploma or equivalent. Bachelor’s degree highly preferred. A minimum of 4 years progressively responsible directly related experience. Prior experience or knowledge of career information resources and vocational assessment methodologies. Demonstrated knowledge of the local employment market, job search, and interview skills. Prior experience working in a social services organization that provides assistance to the less fortunate preferred. Must have a valid driver’s license and the ability to be added to URM’s auto insurance policy. KNOWLEDGE, SKILLS AND ABILITIES: Ability to communicate effectively in both written and verbal formats Must have a working knowledge of Microsoft office. Must have the ability to multi-task in a high volume environment. Must possess a good grasp & understanding the basic principles of job development. Must possess excellent interpersonal, written and oral communication skills. Must be able to manage multiple projects simultaneously and a strong attention to detail Must be familiar with City, State and Federal laws, regulations, and codes related to employment and Equal Employment Opportunity regulations. Must have a working knowledge of The Americans with Disabilities Act. Must possess the ability to interact effectively at all levels and across diverse cultures. PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to lift 30 lbs. Requires manual dexterity for regular repetitive finger motion. Requires frequently reaching and lifting of small objects, providing direction to clients and operating office equipment. WORK ENVIRONMENT:  In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. This position predominantly works indoors in a high traffic office setting. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.