Volunteers of America

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.

Volunteers of America was founded in 1896 on a core belief in the potential of every person no matter the circumstance. Since then, we have been transforming the lives of America’s most vulnerable, including children and families from under–served communities, at–risk youth, Veterans, individuals and families struggling with homelessness, men and women returning from prison, and people challenged with addictions and substance use.

We help all people realize their full potential through relevant programs and services that have an impact that is deep, resulting in a change in the way they see themselves and the world; broad, extending beyond individuals to their families and communities; and long-lasting, outlasting the time spent with us. Our programs receive continual improvements resulting from ongoing evaluations.

At Volunteers of America Los Angeles (VOALA), we see the potential in all people to rewrite the story they are living and build skills that will allow them to face challenges with positivity and resilience. Although the people we serve face extreme obstacles and have doubts about their future and the ability to improve it, they all have exceptional strength and potential. It’s our job to make sure that potential is realized.

In VOALA programs people learn that they are the authors of their own stories and able to make positive choices that move them toward an empowered future. Every day, we combine deep compassion, highly effective programs, and an unshakable belief in each person’s innate health and strength, to achieve what many consider “impossible.”

Jul 23, 2019
The purpose of this role is to develop behavioral programs funded by Medicaid. This position is responsible for strategic growth and expansion of services to potential populations such as I/DD (Intellectual/Developmentally Disabled), children and youth, and elders. Services include I/DD, substance abuse, and behavioral health. DUTIES AND RESPONSIBILITIES Develop clear understanding of culture of VOALA and tailor fit and approach of MediCal products to VOALA. Oversee the life cycle from concept and design to development and deployment of MediCal models in IDD, behavioral health, and substance abuse in a multitude of delivery models and locations. Contribute to new product ideas and build idea pipeline. Monitor and analyze product performance and make recommendations on modifications and enhancements. Continuously monitor key market trends and identify new product opportunities. Assess the performance of product launches to ensure they are meeting product objectives and market expectations. Assess competitive landscape for MediCal services. Possess mastery of industry-specific skills such as ASAM, SAMHSA, SUD, MediCal. Establish partnerships as needed. Work closely and effectively with the following positions: VOALA COO, CFO, and SR Director of HR and their staff. Possess key leadership skills including the ability to inspire and manage staff, interact with boards and executive management, and to strategize for existing and new business development. Other duties as required and is subject to change at any time. Qualifications REQUIREMENTS: Must be able to pass a background check. EDUCATION: Bachelor’s Degree in related industry required. EXPERIENCE 5+ years of product development in healthcare. KNOWLEDGE: Familiarity with ASAM and SAMHSA service requirements. Previous experience with MediCal. TECHNOLOGY SKILLS: Proficient at using email, Word, and Excel as needed in order to accomplish position. SKILLS and ABILITIES. Industry-specific skills Knowledge of MediCal requirements Working knowledge of ASAM’s multi-dimensional assessment and guidelines for placement, continued stay, and transfer/discharge of clients Experience in employing evidence-based practices related to SUD treatment. Proficiency in electronic medical record (Sage) and Microsoft office platform Leadership Skills Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Client Services—manages difficult client situations, responds promptly to client needs and solicits client feedback to improve service. Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings Completes written progress notes and other formal communications skillfully and professionally. Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Must be a dynamic self-starter with demonstrated ability to work independently on special projects Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity, good judgment, and emotional stability Flexibility in work style – ability to work with uncertainty, initiate organizational strategy and direction, and change directions as priorities change Willingness to work non-traditional hours as the job necessitates. INTERPERSONAL CHARACTERISTICS: Strong ability to promote and maintain collaborative work relationships with the community, funders, senior leadership, medical practitioners, clinical team and administrative staff. Preferred Qualifications: Licensed Clinical Social Worker (LCSW) or Master’s Degree. 10 or more years in product development in Medicaid specific services. Familiarity with ASAM, SAMHSA, recovery methodologies, behavioral health services, and I/DD services. Knowledge of working with or willingness to work with the homeless and substance abuse population Experience working with SAMSHA or other grants preferred Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, etc.) Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  
Volunteers of America Los Angeles, CA, USA Development
Jul 12, 2019
The State of California established the Youth Reinvestment Grant program aimed at diverting low-level offenders from initial contact with the juvenile justice system using approaches that are evidence-based, culturally relevant, trauma-informed, and developmentally appropriate.  In partnership with the City of Compton, VOALA provides housing-related assistance, job skills training, case management and other community-based supportive services. JOB SUMMARY AND PURPOSE Job Developer serves on a team that is the central point of contact to coordinate and provide job placement and support services for assigned clients. DUTIES AND RESPONSIBILITIES  Develops an individualized employment plan with each participant Conduct employability assessments of potential participants, this includes, but is not limited to assessing level of ability, readiness for work, physical and mental capabilities of participants, educational background, skills and identification of challenges and barriers to employment Write complete and detailed individualized employment plans outlining activities and community referrals, with concise and clear goals to be tracked Provide career counseling and job coaching, including labor market trends to job seekers, coordinating job skills training, as outlined in participant employment plan,  Provide job readiness skills training (soft skills) in areas of resume preparation, interviewing and job search techniques Arrange interviews with employers and working with participants on job retention issues Develop and maintain working relationships with local employers, creating long-term permanent placement opportunities for program participants Develop a resource base of employers committed to giving priority hiring attention to HVRP Represent the interests of the agency, (Volunteers of America Greater Los Angeles) the program and its participants in all networking and public relations opportunities. Develop and coordinate linkages with job skills training resources in high-demand fields Coordinate with EDD Worksource Centers, Department of Rehabilitation, Los Angeles Unified School District, various community and faith-based providers, and other social service and employment resources to ensure participants have access to available services to ensure success. Meet regularly with program participants, aiding their job search by scheduling interviews, referring job leads and community services to ensure participant success Monitor and track job placement activities on a regular basis to ensure accurate and timely reporting of progress as required Other duties as assigned. Qualifications Requirements: Must be able to pass a background check, including criminal history, personal references, and employment and education verification. Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation. Education: Bachelor's degree or equivalent education and experience (four years) in employment placement and vocational counseling activities. Experience: 1 years of experience working as Job Developer with demonstrated skills in working with vulnerable population. Knowledge: Skills in sourcing jobs, and cold calling potential employers Knowledge of local employment market Valid California driver’s license, insurance and reliable transportation preferred. Must be willing to travel/drive company vehicle through Los Angeles County. Technology Skills: Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser. Skills and Abilities: Excellent interpersonal skills including relationship building Able to develop relationships with participants involved with the justice system, their families, as well as a variety of service stakeholders (schools, health and public benefit agencies). Excellent oral and written communication skills Ability to conduct presentations to groups Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards. Interpersonal Characteristics: Client- focused, Prompt, collaborative/team player, adaptable, communicator, organized, consistent, compassionate. Preferred Qualifications:   2 years of experience working with U.S Armed Forces Veterans, homelessness, re-entry population, substance abuse patients, and/or at-risk youth. Bilingual in English and Spanish (written and verbal). Knowledge and experience working with and using HMIS software or programs. Knowledge and experience working with and using Database software programs. Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Volunteers of America Los Angeles, CA, USA Development
Jul 12, 2019
With the help of family, school and community, today’s youth have a greater possibility of shifting their own futures to become self-sufficient leaders of tomorrow. VOALA offers support and a wide variety of educational and empowerment services as well as scholarships to help young people in our communities become thriving adults. We operate five groups of programs aimed at helping underprivileged and at-risk youth in the following areas: Education (Upward Bound & Educational Talent Search) Employment (Youth Build) Support & Counseling for Abused/At-risk youth (Outreach Centers) Support for Runaways (TAY) Gang Reduction (GRYD) Other youth programs Education – Upward Bound VOALA’s Upward Bound program aims to bring educational opportunities to youth and their families as they navigate their journey toward educational attainment. The goal of Upward Bound is to increase the rate at which participant’s complete secondary education and enroll in and graduate from post-secondary education. In order to accomplish this, VOALA provides a large range of assistance and programming including after-school academic instruction in core subjects and foreign languages, as well as PSAT, SAT, and ACT test preparation. Career exploration and mentoring are also an integral component to assist community youth in deciding on potential college majors and career options. VOALA also provides college and career planning workshops, a summer program, individualized academic planning and counseling, financial aid advising, scholarship and application assistance, supplemental Saturday instruction and weekly tutoring as well as college and cultural field trips and an alumni program. Education – Education Talent Search VOALA’S Education Talent Search (ETS) program helps to encourage low income and potential first generation college students to complete secondary school; enroll in postsecondary education; and seek financial aid. Providing support and information on all aspects of planning for admission to – and graduation from – a post-secondary institution. The primary focus of the ETS program is to identify low-income, first-generation students who are at risk of dropping out of high school. ETS provides advancement information to assist students in graduating from high school, completing their A-G requirements, and assisting them in planning for college entrance exams as well as college and financial aid applications, as well as career development assistance. YouthBuild VOALA’s YouthBuild aims to provide educational and pre-apprenticeship training to at risk youth ages 16-24 who are looking to rebuild their lives and communities. The overarching goal of YouthBuild is to develop and build self-sufficient individuals and leaders using a strengths-based approach. Additionally, the program integrates academic education leading to a high school diploma with opportunities for advanced education, leadership development, career exploration, and community service learning into a cohesive and effective program based on best practices in youth education and employment services. Street Outreach VOALA’S efforts to meet the unique needs of homeless Transitional Aged Youth (TAY) began in 2010, and has grown into a large system of supportive programming and housing. Specially trained outreach specialist look to connect with youth without permanent residence. Specially trained Outreach Specialists provide gateway services both on the street and at VOALA’s Drop-In Center. Street-based gateway services will include basic need packs, safe sex kits, water, snacks, and referral information. Once safely taken off the streets and placed into Emergency Shelter, VOALA continues to work with youth to encourage them to take the next step by entering a Transitional Living Program, where they will receive housing and intensive case management TAY Youth VOALA recognizes that serving Transitional Age Youth (TAY) means focusing on a variety of their needs. This is why VOALA offers several TAY programs that serve a wide range of populations. VOALA’s transitional housing options for TAY include specific housing units and programs for TAY who are victims of sex trafficking, units for LGBTQ youth who are victims of human trafficking, and independent living for former foster youth ages 18-21 and their children. In addition, VOALA also provides a myriad of programming for homeless youth including: a mobile outreach van, street outreach for exploited youth, addiction counseling and support, emergency shelter assistance, rental assistance, case management, and mentorship opportunities. GRYD – Gang Reduction Youth Development VOALA provides comprehensive wraparound services for youth in need of diversion throughout several communities in the Los Angeles area. GRYD intervention services are delivered using a two pronged approach. Firstly, a specialized, street based mediation team is employed to stop or prevent violence through quick involvement and resourceful diversion techniques. Secondly, youth are provided redirection and support to a variety of activities facilitated by a dedicated team of VOALA program managers, case managers, and intervention workers. Programming includes mental health based workshops and trainings, recreational and leisure activities, field trips, and community based events. These efforts have culminated in VOALA’s GRYD Youth Center, a facility that operates daily as a day center for youth to attend case management meetings, obtain referral services, and to have a supportive and safe place to express themselves and grow. Other Youth Program VOALA is always exploring new opportunities for youth. Applying for youth programs from a diversity of funders including foundation funds. VOALA may have small grants that serve the youth population, currently VOALA has a couple of small grants. This also includes respite services funded under Regional Centers. Job Summary and Purpose: This position supervises the provision to clients of individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Director is responsible for the management of program activities, supervision of staff, compliance with federal, state, local, and agency requirements, record keeping of fiscal and student data, and evaluation of program objectives. Essential Job Duties Responsibilities: Reporting to the COO, VOA-LA, the Director – Youth Services will: Direct a full range of professional and para-professional employees in efficient program operations Evaluate program effectiveness and make recommendations to senior management (CEO, COO, CFO, Director of HR) for program changes and improvements Advise senior management regarding future program direction Develop and maintain inter-agency and community relationships Communicate with federal program analyst/funding auditors (as applicable) and respond to requests regarding program operation in a timely manner Lead Program Directors of various programs and supervise the creation of, and adherence to, annual budgets and program requirements Hire and retain appropriate staff, ensuring career development and succession planning Coordinate in-service training events for staff Monitor program compliance to funding sources' regulations as well as internal policies and procedures Other duties as directed by the COO, VOA-LA Essential Functions: The essential functions are key requirements, specific tasks, and job duties of the position that are required on a regular basis. PROGRAM DEVELOPMENT : Lead and monitor programs serving clients, set program goals and find the necessary resources to meet those goals. WORKFORCE MANAGEMENT:  Supervise the hiring and retention of appropriate staff, conduct workforce and succession planning. FUNDER FOCUS:  Ensure subordinate Programs are accountable and meet Funder Requirements. COORDINATION OF SERVICES:  Collaborates with other service providers to link various programs to community resources and supportive services. ADMINISTRATION:  Keep comprehensive records of compliance with Funder and Regulatory requirements. PLANNING AND ORGANIZATION:  Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources. CHANGE LEADERSHIP:  Identifies better, faster, more efficient ways to achieve the mission of ODR. Requirements: Education Master's Degree (Social Work or related) or the equivalent combination of education and experience (8-10 years). Experience Minimum of 8 years of experience in the areas of staff supervision; budget and program management; program development and evaluation; reporting and compliance with federal regulations. Knowledge: Strong knowledge of Programmatic standards of operation, applicable federal, state, local, rules and regulations. Ability to develop budgets and monitor expenditure. Ability to plan, hire, supervise and evaluate the work of others client focused ideology. Skills and Abilities Basic Microsoft operating system navigation, outlook, word, excel, power-point, and internet browser. Demonstrated strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write; proficient in understanding and communication of the spoken and written English language, meet established deadlines. Deep understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through treatment team meetings. Ability to coach and mentor staff. Client- focused, Prompt, collaborative/team player, regular attendance, adaptable, leader, communicator, ability to multitask, organized, consistent, compassionate, ability to delegate, mentorship skills, effective stress management, leadership skills, conflict resolution/mediation. Preferred Skills for this Position: Minimum of 3 - 5 years of relevant professional experience working with federally and state funded programs. Knowledge of academic advising services, development of individualized services plans; and college, career, financial aid, and economic literacy services. Familiarity with YouthBuild MIS system, and other database systems. Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Volunteers of America Los Angeles, CA, USA Senior Management - Director
Jul 12, 2019
Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable. Job Summary and Purpose Facilitates and delivers select VOALA employee training initiatives using varied learning methodologies including classroom training, blended learning, job aids, experiential learning, and e-learning, all with a primary focus of developing employee skills to improve the quality of client interaction and client outcomes. Responsibilities: Delivers off-the shelf instructor-led training directly to employees Facilitates and delivers select VOALA employee training initiatives using varied learning methodologies, including the train-the-trainer designed courses In partnership with the others, oversees the logistics of trainings including scheduling, announcements, technology needs, etc. Other duties as required and is subject to change at any time Requirements: Education: Bachelor’s Degree in Business, Organizational Development, Organizational Leadership, Human Resources or related field or the equivalent combination of relevant experience (Combination of education and experience of 5 years) Experience: Minimum two years’ experience delivering highly-effective, creative, and engaging instructor-led employee development training experiences including off-the-shelf curriculum Knowledge: Knowledge of and skill to implement adult learning theory and practices when facilitating and designing curriculum Understanding of the application of talent development concepts, tools and processes in a business context Stays current within the field of employee development through reading, videos and attending professional events Skills and Abilities: Must have demonstrated computer proficiency, including knowledge of word processing, spreadsheet and education/development software Ability to work productively on multiple projects/courses simultaneously. Excellent verbal and written communication skills with superior attention to detail, and the ability to organize and express ideas clearly Demonstrated analytical, critical thinking, and problem- solving skills with results orientation.  Interpersonal Characteristic:  Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized Preferred Skills for this Position: Master’s Degree in relevant field Certification in Franklin Covey courses is a major plus Experience with LMS functionality is helpful Strong preference for delivering off-the-shelf soft skills content Experience creating and delivering leadership development training Proven familiarity with social services and related issues Strong training delivery / facilitation skills Strong knowledge of training delivery best practices People leadership principles and practices Bilingual preferred Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Volunteers of America Los Angeles, CA, USA Human Resources
Jul 12, 2019
The HR Associate I position is a vital resource for Human Resources, performs the full spectrum of the Employment/On-boarding of new employees.  Additionally, performs a variety of human resources functions, including compensation, employee relations, and compliance, and other HR processes.   Responsibilities: Provide support and assistance for recruitment activities including job postings, background checks, credentialing verification's, develops and coordinates new employee offer letters for positions within the organization Assist in the on-boarding process of new hires including, new hire paperwork, and organizing and conducting orientation Assist in the maintenance of all employee files and related record keeping of personnel data, I-9 records, and personnel records; conduct routine audits Conduct I-9 employment verification's for all new hires and collect relevant documentation May input and ensure timely transmission of new and rehire employee data, resignations and terminations within our HR system May review, revise and write job descriptions May conduct reclassification and transfer review and process, including HRIS updates and communication May complete and submit data to a variety of compensation surveys May act as subject matter expert for the applicant tracking system May assists in preparation of job family matrices and on a variety of compensation activities and projects May conduct licensure, credentialing and general compliance activities May assist with basic investigations including associated research May assist in developing human resources solutions by collecting and analyzing information; recommending courses of action Other duties as required and is subject to change at any time   Requirements: Education: Bachelor degree or equivalent combination of education and experience Experience: Minimum of one year of related HR work experience Special Skills Required to Perform this Position: Working knowledge of current general employment/labor law including federal, state and local statutes such as, EEOC, affirmative action, FMLA, FLSA and immigration regulations and guidelines Computer skills (including typing, emails, software use), HRIS, 10-key, Word, Excel, and PowerPoint. Applicant Tracking Systems and databases Strong written and verbal communication; Strong interpersonal skills; Ability to set priorities; Strong problem solving, decision making skills; Ability to interpret data; Detail oriented, organizational and analytical skills; Ability to  read/write; proficient in understanding and communication of the spoken and written English language; Ability to meet established deadlines; Strong critical thinking skills; Ability to maintain complete confidentiality with sensitive employee information; Ability to present information to employee for training, open enrollment, audits, investigations, etc., as required; Ability to clearly explain rules, regulations, policies and procedures; Ability to be flexible and able to adapt to changing priorities   Preferred Skills for this Position: Ultipro experience (HRIS) Jobscore experience (ATS) Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Volunteers of America Los Angeles, CA, USA Human Resources
Jul 12, 2019
The Accountant II is responsible for: Maintaining accounting data for multiple programs (some with multiple grants) while managing varying grant requirements Preparing journal entries, worksheets, and financial reports using automated as well as hands-on accounting practices using GAAP Create program and corporate budgets Analyze program budget vs. actual and explain variences Assist in program start-up and RFP Monitor program actual expenditures and compare to budget and make recommendation to align actual expenses to budget Coordinate program contract execution and submission Providing financial analyses and participating in budget preparation Requirements: Bachelor's degree required Minimum of 5 years of accounting expereince 1-2 years of public accounting experience perferred Excellent grasp of accounting principles required Demonstrated attention to detail absolutely required Additional Preferred: Ability to effectively perform all accounting functions from journal entry through closing Expereience in not-for-profit organization and/or grant management preffered Limited audit background is a plus Excellent Excel, math, and organizational skills Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Volunteers of America Los Angeles, CA, USA Finance