Jan 23, 2018
Overview of RAND The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND’s research and analysis address issues that impact people everywhere, including security, health, education, sustainability, growth, and development. Headquartered in Santa Monica, California, RAND has close to 1,800 people from approximately 50 countries working in offices in North America, Europe, and Australia, with annual revenues of more than $308 million. RAND is nonprofit, nonpartisan, and committed to the public interest. Our research is sponsored by government agencies, charitable trusts, and community nonprofits. In addition, we rely on philanthropic support to pursue visionary ideas; address critical problems that are under-researched; shape emerging policy debates; and devise innovative approaches for solving acute, complex, or provocative policy challenges. RAND values objectivity and integrity in both its research processes and internal interactions. We emphasize a collegial environment that respects the contributions and dignity of all staff. Position Description The senior level data center technical engineer is recognized as a versatile technical expert and will be responsible for the operation of RAND’s three Data Centers and over 50 communication rooms. The data center technical engineer will design, install, maintain, and retire data center hardware (switches, storage, servers) and their connections. The engineer is responsible to regularly update equipment firmware, operating systems, and patch equipment as recommended by the various vendors. The engineer is expected to perform various networking, storage, and server functions. The senior level data center engineer is responsible for preparing regular reports on the state of data center equipment to Management, specifically the maintenance state, location, and lifecycle of hardware. Additionally, the engineer is responsible for monitoring data center resources to proactively identify issues. The data center engineer works in close partnership with the Information Technology Business Asset Analyst , other members on the Network Operations group and with vendors on data center equipment lifecycle, upgrades, and best practice configurations. Qualifications Deep technical understanding of the operation and management of Cisco’s Nexus switches, Unified Computing servers, direct attached storage, and fiber interconnects. Extensive experience in conducting equipment firmware and operating system upgrades and patching network devices. Experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems Extensive experience in executing preventative maintenance on data center and communication rooms maintenance Experience creating and updating diagrams, drawing schematics, and documentation of data center equipment to include serial numbers, asset tags, to location (row, rack, etc.). High degree of initiative and dependability. Experience with supporting data center services 24/7, responding to service interruptions at any time. Ability to work with little supervision, proactively identify and respond to issues before they impact service to the RAND staff. Experience with Information Technology Service Management (ITSM) practices including Change Management, Problem Management, and Incident Management. Highly accountable with a significant focus on customer service and high network availability. Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate with information technology professionals as well as management. Education Requirements Bachelor’s degree in Computer Science, or a related field or equivalent work experience is acceptable in-lieu of a four-year degree. Strong consideration will be given to related professional certifications. Experience Minimum 8 years of higher level technical Data Center and network hardware experience. Security Clearance U.S. Citizenship is required to obtain a security clearance. The ability to obtain within a reasonable period of time and maintain a security clearance is a requirement of the position.
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