Apr 11, 2018
Overview Under general supervision of the National Director, Major Metro Services and the Lead Director, Major Metro Services, the Director, Major Metro Services, is responsible for initiating and providing consultation and support services to Major Metro member organizations; working in partnership with local organizations to build and grow their capacity to have the greatest mission impact on youth; implementing consultation services which expand the Boys & Girls Club Movement; and interpreting the goals and objectives of Boys & Girls Clubs of America to member organizations. This position is responsible for directing the assessment, strategy, research, planning, development and implementation services that enhance and strengthen our Major Metro organizations. Major Metro member organizations are identified as those with operating expenses over $3 million or who have operating expenses of at least $2.5 million, is located in a top 30 DMA market and has a population in excess of 500,000. This is a work from home position requiring employee to live in the Pacific Region. Responsibilities Provide Accountable Leadership to Autonomous Organizations Establish partner relationships with new Chief Professional Officers and Board Presidents in assigned service area and conduct orientations on services and resources available from Boys & Girls Clubs of America. Assist Clubs in increasing the resources available to achieve their strategic goals. Promote child safety priorities and resources to local organization within the scope of this position; report any observed or suspected child safety concerns directly to the organization’s leadership and to the appropriate BGCA senior leader. Conduct Child & Club safety assessments, as determined by Child & Club Safety. Submit and monitor organization-specific remediation plans with local Club leaders. Upon request, respond immediately to local Child Safety situations. Increase Organizational Capabilities Create and maintain highest level of customer service relationship with professional and volunteer leadership of assigned Clubs. Facilitate and ensure a strategic planning process with all assigned major metro organizations’ professional and board leadership that sets a clear vision and strategic direction. Provide leadership and direction in building boards and organizational capacity by working with key board leaders as a partner, coach and collaborator towards enhancing the board development process. Actively provide support and resources to major metro Boards of Directors in filling chief professional officer vacancies. Ensure the delivery of risk assessments, safety audits, training and resources on Club and Child Safety. Ensure all assigned organizations complete required measurement and assessment processes (Key Performance Indicators, Standards of Organizational Effectiveness, and Formula for Impact Assessment) and that all organizations have an organizational service plan in place. Promote attendance of organizations’ leaders in assigned service area for appropriate learning opportunities including Regional, National and Board Leadership Conferences. Develop, implement, and support the professional development plans for Chief Professional Officers and key management staff. Provide consultative and technical assistance and the coordination and alignment of the use of field consultants, technical consultants, external industry experts, and BGCA’s subject matter experts for Boys & Girls Clubs. Provide and facilitate executive coaching to assigned CPOs as needed. Provide facilitative leadership and support to Boards of Directors in filling Chief Professional Officer positions. Ensure the proper orientation, onboarding, and mentoring of new Chief Professional Officers. In partnership with Club leaders, provide support and guidance in strategic planning to facilitate organizational advancement in key performance areas. Support the collection of “promising practices” from major metro organizations and promote the major metro web page. Support the development, coordination and implementation of peer-to-peer consulting among major metro organizations. Ensure organizations understand and implement key performance indicators into programmatic and organizational decisions Support Strategic Growth and Increase Impact Provide on-site and off-site support and technical assistance to major metro organizations assuring the establishment of new, self-sustaining Boys & Girls Club sites in assigned service area in accordance with BGCA requirements for membership. Serve as primary point of contact for member organizations and BGCA. Assist assigned organizations in developing and implementing a programmatic outcome- driven Club experience and measurement strategy with daily data that drives the Formula for Impact. Assist Clubs in analyzing internal and external data to create plans and strategies to increase participation and retention of members. Assist organizations in developing leaders at all levels of the organization. Develop a strategic growth map with major metro organizations to determine potential new sites. Develop a plan for mergers and facilitate discussions where appropriate and feasible. Support Operations of Service Conduct and/or participate in state, regional, and national staff meetings and conferences. Conduct one face-to-face meeting annually; as part of visit, validate core standards/priorities and develop remediation plans as needed. Assist with other projects and assignments as requested by National Director, Major Metro Services and Lead Director, Major Metro Services. Demonstrate BGCA mission driven I*CARE values, and integrate these beliefs into our environment and ways of work. Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere. Qualifications Bachelor’s degree in business, accounting, or social services or education/experience equivalency required Eight to ten years’ experience in the management, administration and operation of a major metro Boys & Girls Club (or similar organization) Demonstrated successful experience with board development and resource development Demonstrated proficiency in Microsoft Word and Outlook Travel estimated at 60-70% (can be up to 12 – 14 days or more in a month – including weekends - depending upon scheduling requirements). The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country by using a map or other direction methods.
Boys & Girls Club of America Development