When Jeffrey Joerres first joined Manpower, in 1993, the labor market was relatively stable and the company was still largely focused on traditional office, clerical, and industrial staffing. But since then, the employment landscape has been dramatically reshaped by globalization and rapid advances in technology. Joerres, who led ManpowerGroup for 15 years before stepping down in 2015, responded to the shifts in kind, expanding the company’s international operations and moving into the increasingly competitive market for IT, finance, and engineering professionals. Joerres, now 56 and a private investor based in Milwaukee, talked with HBR’s editor, Amy Bernstein, about the transformation of work and how to manage it.
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